Philips India — Service request No:[protected] Philips portable speaker

PK Ravindra Nathan

Nov 2, 2022

Address:

Philips Consumer Care, Bangalore

Service request No:[protected]

I brought a Philips portable speaker. This was defective and submitted in the authorized service center on as per request no:[protected]. The service center informed me that the speaker has a manufacturing defect and Philips will replace it.

Philips consumer care people from Bangalore initially told me to contact the seller. The seller has already written to me stating that the product is under manufacturer warranty, hence, the authorized service center of Philips will be in the best position to diagnose the defect and resolve it to your satisfaction. When I informed this to Philips service center they asked me to forward this email. It was forwarded.

After that there is utter silence from Philips.

Require replacement of defective product lying with Philips Authorized service center.

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Philips India customer support has been notified about the posted complaint.

Nov 13, 2022

Updated by PK Ravindra Nathan Date: Sun, 13 Nov 2022 at 18:44
Subject: Re: Re : Service request no[protected]
To: India Callcentre <India.[protected]@tpv-tech.com>, <customer.[protected]@tpv-tech.com>, ConsumerComplaints. in <[protected]@;, Shopclues Helpdesk <[protected]@support.shopclues.com>, <[protected]@gmail.com>

Kind attn of the Consumer Careless Officers,

Surprisingly Philips has collected a defective product sold to me for replacement through its authorised service center. Even after one month of my repeated queries are not getting answered. There is utter silence from all... No replacement, no repair and even the defective product collected from me is kept with Phillips...

Wonderful are the ways of this MNC Electronic Giant ... Is anybody buying a Philips product doing it at their own risk?

Nov 23, 2022

Updated by PK Ravindra Nathan Philips service center people are coming to me with folded hands... requesting to take back the product with manufacturing defects ... Please advise...