Philips India — SERVICE REQUEST NO.[protected]

I had made a service request for one of my domestic appliance on 9th June 2015 no.[protected] with the assurance that I will get the response within 8 working hours. But unfortunately I hadn't received the same. I had again call the customer care number and they said that they had send the notification again to the nearest service centre and I will get the response within a day positively, but I hadn't received any call . I had made call to the customer care 2 3 times and they assured me again and again but I am totally disappointed with the service provided by such reputed company.. You are requested to kindly confirm me whether It will be possible for you to attend service request or not