Philips India — Shaver

Address:

Rohini, NEw Delhi

I had purchased an electronic shaver model no. S1323/45 from Philips. The product is under warranty as of now. The lock which fixes the blades with teh shaving unit got broken itself and the company is saying that this doesn' get covered under warranty and thus the product is unrepairable. Instead of giving a replacement free of cost, they offered some discount on the purchase of new product.

I wonder how come the customer service has gone to such a low at Philips India. The worst part is that there is nobody at Philips to look after the complaints.

I hope somebody wakes up now and gives me the resolution.