Philips India — smart tv purchased january 2017 - shut down | |||
My Philips Smart TV won't start after less than two years of operation. I called the official Philips TV line to report a problem with my 49" Smart TV. In a few days they send a service team to repair it. The team was not of Philips but of an outsourced distributor and they took my power supply board and came back after a month with a repaired power board. They had done welding on a power board and when they connected it to my TV, it won't start. They did a shoddy job (pic attached) and left the power board attached and told me to register another complain. When I called the line again they told me the distributor had told that my job has been done and I was satisfied (with a TV which won't switch on). My first complain was registered on 10th Oct '18 and as of 12th Nov '18 I don't have a solution. When the second set of distributor called, they said we can't repair the TV and closed my request. This is after I agreed to pay charges for components, their visiting fees etc. This is an international brand I am dealing with such a disturbed experience. Every time I call their line, you have to wait 5-15 mins to reach someone and all they do is make a new complain and ask a distributor to reach out to you who is not capable of a solution. Besides it has happened twice when I waited to reach a service person, they said their systems don't work and call back after two hours. This has led me to spend atleast an hour just trying to reach them. Also the call centre won't call back to tell me that my solution has been found and is my TV operational. TV's are not mobile devices like mobile phones that they spoil after a year's of operation. But Philips TV do and they won't even repair it. Now I want a urgent solution from Philips. Was this information helpful? | |||
Philips India customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
I ordered the sony company power bank but i received philps company power bank and it was the defective piece. So iwant to return your product. My Airway bill no is[protected]. and send me refund fastly.
Reply
My self i purchased philips tv in the mnth of january 2017. A message which is cmng on the left corener of the TV as effect on tv and it is nt dissappearing. Phililps gave me five years warranty on my product. I mailed my issue to the philips team till now i didnt get any call. I ask philips team to resolve my issue
Bad product...feel cheated...it is already used...kindly contact me on [protected]...for return immediately...requesting u to do the needful asap without getting into any trouble...ask your associate to call me
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