Philips India — sound bar not serviced - job sheet no wciai[protected]

Address:

Chennai, Tamil Nadu, 600048

I am sending this mail to reveal the worst and irresponsible service of philips. I am wondering how philips became famous with this type of worst service.

I am a proud owner of philips mms6200 (Sound bar). I brought it 6-7 months before and it is not working. Since it is in warrenty, i took it to the service center (Authorized philips service centre, global electronics, west tambaram, chennai, tamilnadu. Phone no:[protected],[protected] on 08-jul-17 with a promise that they will give the equipment back after service with in 3-4 days. I called them on 12-july and they told that it will take another 3 more days as the board needs to be replaced. Again i called on 15, july and from then onward, they are playing around with dates. Each and every time when i am calling the service center, they will tell that the stock is not available and will ask for another 3-4 days of time. Now it is going to b 1 and half month, still my sound bar is in service center.

I would have at least made around 50 calls by this time and since there is no responsible answer, finally i decided to go to the service center on 12th aug. They did not move from their words, i got the same reply that the "stock is not available",. I contacted the manager of the service center mr. Santhosh (Ph no, [protected]) where he promised that he will give a confirmation on when the spare part will be available, through mail by 14th. As there was no confirmation mail, i called him again and he told that i have not promised anything like that.

I am wondering, how can philips have a worst to the core service like this. Aren't they ashamed to have a service, or the service center like this.

I want to have my equipment serviced and get as early as possible.

Sandeep.
Serial no/ job sheet no : wciai[protected]
Ph:[protected], [protected]