Philips India — television - 39 inch led tv

Address:

New Delhi, Delhi, 110075

I had bought the above television from EPS Electronics, Rajapuri, Dwarka 110075, Delhi in December 2016. Until now the TV has gone for repairs twice.
Its been 3 weeks now that their Panel has not arrived and nobody is able to resolve the issue.
I feel cheated with a sub standard product in hand which do not go with the repute of Philips when I bought it.
The Model no. 39PFL6570/v7 A18. My complaint no. is 0136 at Philips Customer Care. There has been no proper feedback from them neither their service centre.

If Philips is unable to repair my TV, I need the Television replaced without delay.