[Resolved]  Philips India — Very poor service support and quality of product

Address:

Chennai, Tamil Nadu

We have brought the 22PFL4506/V7 TV on 10/02/2012 and from January onwards, we are facing so many issue continuously which were taking long time to resolve it by your support team. Initially, we have raised a complaint about the power problem and the support team was resolved it by replaced the electronics capacitor which was about Rs. 1200/- charges. After a month, we were raised a complaint about the sound issue and the support team is tried to resolve it by replace the speaker, but unfortunately it couldn’t. Finally, they have suggested to replace the motherboard for the sound issue and the motherboard was replaced by your support team with Rs. 3000/- charges. Within a 2 month, now we are facing a display issue which might be the same motherboard or display problem and we didn't want to register complaint since we again need to spend some money on it. Finally, the coculded that, it was a power supply issue and have charged Rs. 1180/-. We have already spend around Rs.5600/- for the service cost, but the actual TV cost is Rs. 9500/-. Why does the customer need to pay the service cost which are nearly going to the product cost for the support or product issue? Is it an acceptable? If its yes, let me go-ahead and throw this TV and buy a new TV from other product vendors since we are totally frustrated about the service support as well as the product stability. We would like to replace the entire product instead of doing the service again & again with customer funding. The overall support from PE ELECTRONICS LTD is unprofessional & pathetic. Regards, Pragash Subramanian, [protected]. Chennai.