Philips India — Warranty period service

Address:

753012

I have a Philips 40PFL5059/V7 102 cm (40) Full HD LED Television. I have raised a complain with the below complain no PBSR[protected] I have some defect in the switch and the display . I called the customer care they came and took my TV. then they said we will replacing your TV with a new as per the warranty. Then they called saying we dont have in our store we will be giving the TV of 42 inch with extra cost. Then when we called the area manager Bibhu he said he already approved for 42 Inch as 40 was not avaiable from their end and you didnt need to pay anything and he assured the Tv will be connected in house by saturday(today 12 Dec 2015). Whe we called he said we cannot give the TV today as we dont have it and when we are calling again he is not picking up the phone. I hope you give proper justification on the brand value you have as I had a lot of respect for the Phillips brand. hope to hear from you soon