Phone Pe — amount transferred through upi not credited

Address:	Gonda, Uttar Pradesh, 271308
Website:	Phone pe

I transfered an amount of rs 970 through phone pe upi transaction on 4 jan 2020 the amount was debited from my bank account but has not been transfered to the recievers bank account firstly the transaction was pending but even after it showed successful still the amount has not been credited to reciever and is not even refunded to me and phone pe helpdesk says that they have confirmation that amount has been credited. Pls resolve this problem.