Phone Pe — cash debited from my account but not credited to vendor

I purchased medicines etc at apollo pharmacy and paid approx rs.650 through phonepe wallet. It was debited from my account but not credited to apollo's wallet.

When i still check through mobile app it says that the transaction is successful. Raised a ticket on their portal but not getting any resolution since 10 days. All they say in their reply "please be patient. Thanks for your patience." not giving me even a date for resolution.
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Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APOLD-12 in your mail to enable us to address your concern on priority.

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