Phone Pe — my money has been deducted

AvishekSinha123

from Ahmadpur, West Bengal

Address:	Burdwan, West Bengal, 713325
Website:	www.phonepe.com/en

I Avishek Sinha here by want to inform that on 4th September I did one transaction in Phone Pe.The Problem is that My Money has been debited from my state Bank account but the transaction status is showing its failed.The UTR number of the transaction id is[protected].And the Traction Id is P1809041741367277919034.So I don't know what is happening .But Please refund my money back as soon as possible.Here i attach all the document.I also have the state bank of India PDF of this trasction.Here i cant attach the full PDF that's why i attached a screenshot of that PDF. Please do resolve this problem as soon as possible.

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Namratanaik1091

from Virarajendrapet, Karnataka

I am unable to withdraw my money from phone pe wallet as it says "complete your KYC" even though it is verified. I called customer care, lady picked up my call and i escalated my issue but she said company is going through kyc verification issue and i need to wait till issue get resolved. I want my money back as soon as possible.