Phone Pe — the app wallet and kyc issues

Address:	bangalore, Mumbai City, Maharashtra, 400054
Website:	www.phonepe.com/en

On the 15th december, i was attending the u2 concert in mumbai. Along with our ticket we were given an rfid card by the organisers book my show. The concert organisers insisted that we had to download this app phone pe and use the card for all transactions as we were unable to carry water to the venue and would need to buy f&b with the card only.

Firstly the app had major issues with it. It wasn't allowing us to feed in the data properly. It did only one part of the kyc, it wouldnt scan the card and finally when i managed to transfer some money from my account to the phone pe wallet, it would not allow me to transfer the money to the card and instead withdrew another amount onto the card directly from my account.
My money is stuck in that wallet as the app wont allow me to withdraw or transfer as kyc is incomplete. Here's the best part, kyc is incomplete and full kyc is still unable in my location apparently - in mumbai city!!!

So the money is stuck. The service centre when contacted tells me i can use it for any other transaction so i tried to go to one of the online stores they are supposed to have tied up with. You will love this part... Guess what, the store licious for food, is supposed to be tied in with them. Once i go to licious and went to pay - their wallet doesn't even show phone pay as a wallet. So once again i cannot use it.

I think either the app is absolutely useless or a big scam.
Please help me get my money back. And make sure half-baked apps are not allowed to operate as they scam people off their money.