BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 63%
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946
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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119

Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
63%
Complaints
946
Pending
89
Resolved
575
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (226)

BookMyShow Complaints & Reviews

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BookMyShow — delete my account

 BoneyB on Apr 13, 2019
Hi,
Right now bookmyshow doesn't provide the provision to delete ones account. I find this as an obstruction of consumer rights. How can the company hold on to the consumers information when the consumer wants it removed. This for me is a clear violation of consumer rights. I would like to know how bookmyshow has the authority to do this. And i would also like to have an option to delete my account....
Complaint comments  Read comments Complaint category Online Shopping

BookMyShow — refund for failed ticket booking

 miniv1 on Apr 12, 2019
I am mini v. I booked 4 tickets for athiran using bookmyshow.com in g track cinemas, kadinamkulam for 6:30pm show for date 14th april 2019 using state bank of india net banking
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 542 was debited from my account. This transaction was done at around 6:00pm on 12th april 2019.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — refund for failed ticket confirmation

 Sudarshan Sudar on Apr 10, 2019
I have booked a ticket on the date of 4april 2019 for the movie majili in Chennai for the show on 6apeil 2019 12pm. I used internet banking for the payment ... The money got debited but I didn't get any ticket confirmation..and also it's been more than a week now and I haven't got any refund...pls refund my money...
Here are my transaction details
Transfer to[protected]
Transaction I'd:[protected]/GAFVMHGS4...
Complaint comments  Read comments Complaint category Credit Cards

BookMyShow — "something's not right here. please try again after a while. we appreciate your patience. (#-96205)" this error is popping up

 Deepthi999999 on Apr 9, 2019
While trying to login into my account, "something's not right here. Please try again after a while. We appreciate your patience. (#-96205)" this error is poping up and i'm unable to login into my account. I want to cancel my tickets and due to this error im unable to do that. Even i am not able to login into my account also. This looks ridiculous and book my show is not supposed to have this type of errors....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — refund for failed payment

 Sudarshan Sudar on Apr 6, 2019
I booked a ticket for movie majili in inox mall (12pm show april 6th 2019) on thursday, at chennai, at first transaction my had been debited and i got no confirmation of ticket. So i did the transaction once again and the second time the ticket got booked but my first transaction money hadn't yet refunded. Plzz refund my money..
Of 1st transaction... Here are the first transaction details..
My transaction i'd:[protected]/gafvmhgs4...
Complaint comments  Read comments Complaint category Credit Cards

BookMyShow — cancellation of movie ticket failed

 Sherin Dew Dropz on Apr 6, 2019
I had booked tickets from bookmyshow website, booking time 11 am, after 12pm iam noticed location mistake (Iam trying to book rp mall calicut but selected rp mall kollam). Iam sent the infermation and cancelletion requst at 12: 45, i got reply from bookmyshow helpdesk..."the tickets can be canceled at least 4 hours prior to the show". How this possible my booking time is 11; am. Plaese take necessary action against the issue and refound my credited amount....
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — ipl ticket fraud

 jugalp on Mar 31, 2019
Booking id: WSMI0BGYA147NX
I booked 5 tickets for an event, the money got deducted from account but the tickets were not allotted to me.
As these tickets were for a highly sought after event, Book my show employees do not allot the tickets to the customer and instead keep it for them self and then sell it in the black market.
I suffered a a lot of trauma because of this event.

please provide me a resolution or help me out with the procedure to take them to court....
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — money deducted from my account but no service. [Resolved]

 Mohammed3 on Mar 30, 2019
I am i am mohammed shamil from kerala. I am in need of this complaint as i have made a purchase on bookmyshow for a ticket today. Money has also be collected from my account but i am getting no confirmation regarding my purchase.. No emails no messages etc. So i would like to place a complaint against this company for this nuisance i also want my money back my account..

Thankyou...
Complaint comments  Read comments Complaint category Business & Finances

BookMyShow — illegal internet handling fees charged

 Priyanka Haldar on Mar 29, 2019
Hi, rbi has mandated that movie ticket booking sites are not allowed to charge internet handling charges from their consumers.in spite of that, today i was charged rs 51.92 as internet fees on booking two tickets from bookmyshow.in doing so, they are violating rbi's mdr regulations. The two tickets are priced at rs 350. To handle such hefty internet fees, i had to buy a filmy pass which further costed me rs 99 and is supposed to give me rs 75 discount for the next 3 movies. The discount does not subtract the internet charges. Please find the screenshot. Kindly see to it that i am refunded....
Complaint comments  Read comments [1]Complaint category Internet Services

BookMyShow — I am complaining about the movie tickets

 Vinumohan on Mar 26, 2019
I was book two tickets for malayalam movie. The charge for the tickets are debited from my account but i don't get my tickets for malayalam movie i don't get my tickets for malayalam movie, i don't get my tickets for malayalam movie. I don't get my tickets for malayalam movie, i don't get my tickets for malayalam movie. I don't get my tickets for malayalam movie....
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — ticket not booked but money debited from paytm and still did not get any refund

 sucharitha16 on Mar 8, 2019
On march 2nd, 2019 at 11:08 AM I tried booking 2 tickets for aquaman at pvr 4dx, galleria mall, panjagutta, hyderabad. Amount of Rs.777 was debited from paytm wallet but I received a message that due to some error tickets were not booked.It has been almost 5 days since that day but still i did not receive any refund.

order ID : WEBzzz[protected]zzz1
paytm wallet Txn Id : [protected]

Other details :
email : [email protected]
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — refund for online ticket booking [Resolved]

 Kanchan Shinde on Mar 8, 2019
I'm kanchan shinde. I booked 2 tickets for badla movie using my bookmyshow.com for fun time at glomax, inox kharghar for 9:25am show for the date 10 march 2019 using bank of india net banking. For transaction amount of rs.252 was debited from my account. This transaction was done around 1:02pm on 8th march 2019. I waited for 20 minutes but i didn't receive any sms from bookmyshow for conformation of tickets but i have receive sms from bank of india for deduction of money....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — amount deducted but no tickets booked [Resolved]

 Anjan Kumar P on Mar 6, 2019
I booked a movie ticket yesterday online through bookmyshow, my experience was worst. The amount got deducted from my bankaccount however the tickets were not booked through bookmyshow.
I contacted bookmyshow customersupport however there is no responsible behaviour from them. Bookmyshow customer support informed that my amount will be refunded within 5 working days.
Why i should wait for 5 working days when tickets are not booked?
What right book my show has got to block my money for 5 working days?
There are number of complaints raised by number of people in this site...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — payment made but tickets not confirmed [Resolved]

 Prashast on Feb 17, 2019
I booked movie tickets of 'gully boy' from bookmyshow on 16th of february, 2019 and paid from amazon pay.
Amount is deducted and transaction is success from amazon pay, but bms shown me transaction time out and ticket was not booked.
Please help me to resolve this issue and help to get back my money in amazon pay wallet.
Amazon pay order id: #p[protected]...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — coupon code fraud [Resolved]

 kushalshah40 on Feb 9, 2019
After a payment failure twice from bookmyshow's end, website blocked my paid coupon code.

Since i had to complete the booking, completed with another gateway and bookmyshow charged me thrice for one booking. Customer care representative told me i will be getting a new voucher for the same in 24 hours. Received a mailed after 24 hours citing they were unable to generate voucher code

This is a big fraud from there end. Please help...
Complaint comments  Read comments [4]Complaint category Online Shopping

BookMyShow — bookmyshow had fraud executives waiting to cheat you. [Resolved]

 KGK on Feb 5, 2019
My wife had called bookmyshow yesterday it was not received and after few minutes an executive from bookmyshow called back. When i wife mentioned what she is looking for, he said he will guide her though and took her through steps to register and something. While doing that immediately he charged close to 80k on the card, we got worried and he started saying he did that by mistake, but when we checked he bank the money has gone to multiple different places such as amazon pay etc. And when we called back he started saying sorry that he will reverse the money and started asking other bank account...
Complaint comments  Read comments Complaint category Credit Cards

Book My Show — money deducted but tickets not received [Resolved]

 mjadh on Feb 2, 2019
I booked 2 online ticket for uri movie for tommorow dated 02.02.2019 at 24 karat theater in jogeshwari for the 2:45 pm show. I booked my payment through sbi net banking. The money got deducted and gave a error of session expired.

My details are
02-feb[protected]feb-2019) to transfer
Inb bigtree entertainment pvt tech_2bgtree payment [protected]igafhysgu7 223.60

I want my money back. I want to legally proceed against them for the inconvenience caused to me....
Complaint comments  Read comments [2]Complaint category Cinema

Book My Show — amount debited but ticket not confirmed [Resolved]

 Sureshgowdaa on Jan 29, 2019
Hi

I booked kgf movie in bookmyshow.com but money got debited and transaction did not go though.. It got debited but transaction got failed please check and refund my money.

I dont know why it got debited i used my debit card to make payment from my savings bank account please refund it.. I want to go to movie today please refund.

Suresh gowdaa
[protected]...
Complaint comments  Read comments [4]Complaint category Business & Finances

BookMyShow — refund of payment [Resolved]

 Umesh Gonelwar on Jan 25, 2019
Hi,

I am Umesh gonelwar(cell no [protected]). I booked 5 tickets for Thakhrey using BookMyShow.com for Radhakrishna carnival, Chandrapur, for 12:45PM show for date 26 january 2019 using UPI
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of Rs 787.00 was debited from my account.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — refund of ticket booking cost [Resolved]

 Remesh Parathekkat on Jan 25, 2019
I am Ramesh. I booked 3 tickets on 25th December 2018 12:27 PM ' using BookMyShow.com for Sarada Movies Edappal, Kerala 6:30PM show 26th December 2019 using my SBI Debit card
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'Hi there! Sorry your BookMy show transaction failed. Payment Rs. 349.59 recd. The money will be refunded back to payment source within a maximum of 10 working days.
Now I am waiting almost one month to get the money back, so far I havn't received the refund...
Complaint comments  Read comments [2]Complaint category Other

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