BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 58%
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751
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

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Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
58%
Complaints
751
Pending
106
Resolved
410
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (158)

BookMyShow Complaints & Reviews

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BookMyShow — higher amount charged than the ticket price

 shanu281 on Jul 25, 2017
Today i purchased a movie ticket on pan cinemas kochi from bookmyshow. It is a platinum ticket of rs 155.16. When i click for payment it is showing as need to pay is 222.70 rs. On purchasing the ticket they showing only 205 for ticket price. Actual price is 155.16 rs. So they charged additional 67.54 rs without for what purpose i dont know. Please help me to get my refund back and lodge a complaint regarding this. I am submitting all the details...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — bms rs 10000 refund issue bms complaint I'd #4206530

 Vipinchauhan9555 on Jul 22, 2017
Hi,

I have also contact to airtel and airtel said to me that i have not received any amount of reference id: 4986166479586953203071 from bookmyshow and transaction failed from bookmyshow side and money refund to bookmyshow.

Airtel said to me that airtel will not claimed to money with this reference id 4986166479586953203071.

I request to you please refund unsettled money to my bms wallet.

I have continue mail to you before 22 days but my query not solved. I am very disappointed from bms support.

I am humble request to you...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — Online movie ticket booking

 Dianajpi on Jul 14, 2017
I booked a 8:15 pm show for war of planet of the apes at 8:15 am today. I got charged twice on my visa debit card used. Once for rs 66.77 and the other time for rs 346.58. Charges told to me upon booking were rs 346. Why the additional charge of rs 66?

I've never been charged additionally before nor have i had any complaints with bookmyshow. Why now?...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Wrong tickets booking

 Makam Harish on Jul 12, 2017
I have booked 4 tickets for 11 july, but when i got ticket confirmation it is for 12 july which is very annoying. I need you to look into this issue and resolve this at the earliest. Here is the qr code : sgwt00wnuj1kym

I have also communicated this issue to bookmyshow's customer care and here is the complaint number 4259450

I would like to get my refund as the tickets are booked for tomorrow (12 july) but im getting this issue to your notice (11 july) today....
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — Illegal attempt to book ticket from my Bookmyshow account

 savithagr on Jul 10, 2017
There was an illegal attempt made by anonymous person for booking the movie ticket online using my saved card details from my book my show profile.

Anyways the payment was not successful as the otp was received on my registered mobile no which was not shared to anyone.

But it looks scary and surprising to see such fraud attempt of an unauthorized access to the card details inside the user profile.

Please take this seriously and make sure that such attempts are to be stopped in future for security purpose....
Complaint comments  Read comments Complaint category Movie Rentals

BookMyShow — Money refund after show has been cancelled

 Tanu26 on Jun 28, 2017
On 22 nd of june in goreagon cinemax.. Theatre.. I booked two tckts worth 158 frm bookmyshow.
The show got cancelled.. And my money was not returned. As i did the online bookng..
So i request you to pay my money back.. As the theatre authorities are blaming you..
I am a regular customer to book my tickts online through booknyshow.
And m highly dissapointed with this.
I think you shud assure your customers that your money is safe.. Theatre authorities are taking there hands off frm the responsibility..
So i request u all to please refund my money back.. Or...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — Worst and wrong guidance of customer

 B vignesh on Jun 24, 2017
I booked tickets frm this app so it has a offer of buy one get one icici debit card.
I tried it once it got declined and frm then after 4 hours also it says to try after 20 minutes. The customer care people are worst calles them thrice and mailed them for 5 6 times.
Still try after 20 minutes.
So i kept on calling and emailing hence mo reault. I waated my whole time in this rather i would slept my day out....
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

BookMyShow — Non refund of ticket charges due to cinema closed

 Barham on Jun 24, 2017
Dear team,

With reference to the subject matter, find below the trail mail detail for refund of ticket charges which is still to be credited in my a/c. Kindly let me know how much time will you take to do the needful..

Sarabjeet barham
Apr 23

To helpdesk
Dear team,

I had booked tickets of fast & furious yesterday via book my show & payment was done online but today when i reached the mall, cinema was closed so i need refund of my tickets booked via book my show. Details of booking as under :

Booking id -...
Complaint comments  Read comments [2]Complaint category Other

BookMyShow — Refund of movie ticket [Resolved]

 parveenadhikari on Jun 12, 2017
Dear concern person,

I have done the booking of raabta movie show for 11/june/2017, but i think by mistake it has been booked for 9 /june /2017, so i want the refund of my rs.1566 but they are not giving that refund they are saying that it is not their policy, but this is very big amount

Please help me on this..

Thanks
Parveen, 919811487053...
Complaint comments  Read comments [1]Complaint category Cinema

Book My Show — Non received of cash back [Resolved]

 Gaurav Kumar Choudhary on Jun 12, 2017
Dear sir,

I have booked a movie ticket of raabta for 2 persons from kolkata on 08 june, 2017 for which i was eligible for cashback as all payment was done through my paytm wallet. Its almost 3 days and till now i have not received my cashback.

Kindly look into this matter and arrange for my cashback.

Booking id:- jass0003584660
Transaction id:- 11216522006...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — Failed transaction money return [Resolved]

 Rajesh Mahule on Jun 6, 2017
On 20.5.2017 10.50 am booked 3 tickets for carnival cinema 36 city mall bilaspur chhattisgarh. Amount deducted from my bank account (Internet banking) and ticket not booked. Ticket amount 170 x 3 = rs 510 + internet charges rs 78.90 total amount rs. 588.90/- deducted. Ticket not booked.

Transaction reference number isbi5376885740igabikngp7

Please return the deducted amount to my account...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — Bookmyshow booked tickets but movie not running in theatre

 Garvita Mehta on Jun 4, 2017
On 4th june 2017, morning at 9:12 am i booked the tickets for movie named sachin running at the theatre : vivek cinema, bioara for show at 3:00 pm, we were leaving 35 kms away from the theatre then we reached to the theatre at 2:30 pm.
When we reached theatre, movie : sachin is not running in the theatre, and we were totally shocked.

Bookmyshow : this is not expected that your site is allowing us to book tickets but movie is not running in theatre....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Gift card not received [Resolved]

 Ajit Vaze on Jun 2, 2017
I had booked a book my show e-gift card on 2-june-2017 at 2:13 pm. According to the details mentioned on website, the card was to be delivered in 90 minutes. I asked the card to be delivered to my email id itself since i had to take a printout and give it in the evening at a party. I paid full amount and receive a mail with order id inv1870645259. I did not receive the card till 3:37 pm. So i called up customer care and was told that i would get it in 2 hours time. I called up again at 6 pm and the executive said that it gets delivered in 90 minutes and checked again. She then started saying that...
Complaint comments  Read comments [1]Complaint category Other

BookMyShow — I booked wrong tickets.want to cancel it now [Resolved]

 saakshi thakur on May 28, 2017
I booked 3 tickets for 11:15 pm instead of 11:15 am for 28th may 2017 sunday
Now i want to cancel it
Plz help. 3 tickets for 534
Please help otherwise my money will get wasted
I tried to get it canceled from the theater but they refused
Bookmyshow app has nothing for cancellation on their app
Please help .the tickets were for centra mall industrial area chandigarh.i want a refund...
Complaint comments  Read comments [2]Complaint category Movie Rentals

BookMyShow — Unassured commitment [Resolved]

 Raja AGK on May 28, 2017
I am srinivasan, i have prebooked bahubali 2 tamil via book my show for inox madurai. I was very eager to see the film. So i prebooked for reservation on 21-04-2017. On 26.4.17 bookmyshow said we will intimate via sms after reservation has done. Last minute they just delivered apologise to me for not booking. Amount also not refundef. How this is correct.?

I cant tolerate their disobedience. I am very eager to see the film from best theatre and comfortable seat. So i have booked 7 days before. I have spent rs. 960 for prebook ticket. Dont do this type of wrong commitment to viewers...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Kumaran theatre, madipakkam (listed under bookmyshow) [Resolved]

 AkshayaS on May 26, 2017
We had 2 bad experiences with kumaran theatre madipakkam for which we booked tickets online through bookmyshow.

1. My friend booked online tickets for morning 8:30am show in kumaran theater through bookmyshow. But after reaching the theater they have been informed that there is no morning show. It has been cancelled and there was no prior message or notification sent to those who have booked tickets online. All those people who booked tickets and traveled had to return back with disappointment as the show was cancelled by the theater officials without prior notice.

2....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — Cancellation ticket and refund money

 adarsh katiyar on May 26, 2017
Dear sir,

Kindly tell me that if i booked ticket through online of four familly members. And also book some snack. But at that time ticket not received after show on mobile no.
How can mange you and what is procedure of my refund money.
Please refund my money asap.
My bookind id for ticket and food beverage order are wj3pzgx and 787541 at orion mall, panvel....
Complaint comments  Read comments Complaint category Movie Rentals

BookMyShow — Money deducted from account but didn't get movie rockets [Resolved]

 Umesh Bondre on May 24, 2017
I (Umesh bondre) was booking 2 movie tickets from bookmy show. 225 rs. Deducted from my credit card account after providing all info reg. Cards. But it showed "cinema did not respond for some reason & we could not book your tickets." even i tried to get my money back by signing a my wallet but i could not sign in for the same due to technical problems. I want my rd. 225 back. Attached is the screenshot of failed transaction. I think bookmy show has started new business to earning money by fooling people like this....
Complaint comments  Read comments [3]Complaint category Other

BookMyShow — Booking failed but credit/debit card charged for 4 ticket [Resolved]

 priyam bada on May 22, 2017
I have booked ticket for half girlfriend (6.40 pm) 22/5/2017 at patna cinemapolis p& m mall through book my show online

Mentinoed contact no - 9167704676, priyam1009@gmail.com

Ticket has not been booked but amount deducted from axis bank. After getting confirmation of non booking of ticket i have again tried to re-book the ticket but again transaction failed but i was charged so total 2 times amount has been deducted.

In case of any issue with payment gateway please try to write the same on your site, this will cause less problem to your customer and...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — Failed transaction amount return [Resolved]

 Rajesh Mahule on May 23, 2017
On 20.5.2017 10.50 am booked 3 tickets for Carnival cinema 36 City mall Bilaspur Chhattisgarh. Amount deducted from my bank account (internet banking) and ticket not booked. Ticket amount 170 x 3 = Rs 510 + internet charges Rs 78.90 total amount Rs. 588.90/- deducted. Ticket not booked.

Transaction reference Number ISBI5376885740IGABIKNGP7

Please return the deducted amount to my account

Rajesh...
Complaint comments  Read comments [1]Complaint category Cinema

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