BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 59%
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859
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
273
down
105

Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
59%
Complaints
859
Pending
110
Resolved
475
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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BookMyShow Complaints & Reviews

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BookMyShow — booked ticket got cancelled reason change of price card infinity mall malad

 enson Rodrigues on Apr 24, 2018
Hello team,
As per my understanding, tickets were booked up coming movie avengers infinity war... With confirmation msg.. Mail and watsapp received... With record... But suddenly... Today i received a msg saying due to price card change the transaction which was done 2days back has been cancelled... With no compensation.

Kindly look into this matter

Thanks,
Enson r...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — fooled in offer

 hiMunish on Apr 23, 2018
Booling ID WLZPJJW

Offer was 1 ticket free with icici debit card but after booking when i did not received refund, i read conditions and then came to know it was for specific type of debit card. this is bad you should have said specific type of card in offer.
i am cheated.

it should have clearly said for which debit card this offer is and instead it used catchy words for icici debit card.

please refer attach screenshot....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — unable to book ticket

 Abhishek Azad on Apr 23, 2018
Hello i am unable to book avengers infinity war 3d tickets for monday show time in allahabad city, uttarpradesh. While booking only friday saturday and sunday options are showing which is almost full. I want to book monday show in english. Kindly inform me by mail or sms as soon as the prebooking starts for avengers on this monday. I think in bms allahabad some error had been occurring all time because when some seats shows that they are booked latter shows that vacant. Please remove this bug too. Thanks....
Complaint comments  Read comments Complaint category Other

BookMyShow — movie cancelled without notice

 Noel George on Apr 20, 2018
I booked a movie ticket to watch rampage on 20/04/18 at carnival theatres in greenfield, trivandrum
This is my booking id-wr3ph43
Upon reaching the venue, i was told that they did not receive the content yet, although booking was available on bookmyshow app.
I had to leave work early and had to travel a long distance to get to the venue. They told me they will provide a seat for the next show which was at 10:45 pm which was not possible for me.

I demand compensation and refund for this issue asap...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — regarding many discrepancies and bad behaviour of movie time staff

 Shanky Ritu on Apr 17, 2018
Sir
I booked my show in movie time pitampura on 17/04/2018 when i bought tickets then manager forced me to purchase combo of pop corn and cold drink before purchasing tickets and misbehaved with customers there is no running a. C no fans and no water no clean toilets and many other discrepancies in this hall kindly make necessary arrangements to make customer satisfied......
Complaint comments  Read comments Complaint category Cinema

BookMyShow — amount debited tickets not confirmed

 Pras Tad on Apr 13, 2018
Have booked a ticket for mantra mall for black mail movie. The amount was deducted from my credit card by the ticket was not confirmed. I need the tickets to be confirmed. If the ticket is not booked atleast i need the amount to be refunded back to my account. Waiting for the reply. Andtour prompt deploy is appreciated. My contact details are [protected]....
Complaint comments  Read comments Complaint category Credit Cards

BookMyShow — wrong dates ticket got booked for grubfest

 Saurav Deora on Apr 8, 2018
Hi there

I booked 3 tickets for 7th april saturday for grubfest and got confirmation for 8th april. When i called back to get the same cancelled bookmyshow team instead of helping me out or resolving it for me straight away refused it

Trust me this is my worst experience ever and will never consider using bookmyshow again.

Just gives me a clear idea about the company, they just want money in their pockets.

Or inshort loot money from people

I hope they anyhow pay for such behaviour. Am really frustrated...
Complaint comments  Read comments Complaint category Unauthorized charges

BookMyShow — film ticket booking

 kumara raja Moorthy on Apr 6, 2018
Hi,

Today some one booked ticket for the telugu film

Chal mohan ranga (U)
9:30pm | thu, 5 apr, 2018
Sri leela mahal a/c dts: viziangaram (Leela mahal latest)
Vizianagaram, vizianagaram
2

Tickets
Leela mahal latest

Balcony: c71, c72

Eticket came to my mail id.

Till now no amount has been deducted in my net banking account, but getting the ticket booking to my mail id looks something anonymous.

Management of book my show should look upon to this issue immediately
Complaint comments  Read comments Complaint category Cinema

BookMyShow — refund of money for cancelled movie show

 vinayak Chakravorty on Apr 2, 2018
Last thursday (March 29, 2018) i had booked two tickets for a preview show at wave noida for the film ready player one. The show timing was 6 pm, and the seat numbers i booked were k4 and k5.. We reached the multiplex about 10 minutes before the the show, and were told the show has been cancelled. I asked for a refund of the ticket booking amount, which was rs 421. The guy at the hall paid me around rs 60 less, saying something about the remaining amount being deducted as internet booking cost or something like that.
That sounds like outright fraud. On one hand book my show is meant to be...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — booked ticket was charged but didn't get confirmation sms or mail

 Pattnaik Priyadarshi on Mar 31, 2018
I had booked two tickets for baaghi-2 movie at lakshmi theatre tavarekere. I had paid through paytm a sum of rs 361. The booked seat no are a10 and a11 in diamond class for evening show. The amount had deducted but i did not get any confirmation sms or mail for booked tickets.

Booking mobile no - [protected]
Time of booking - 12:27 pm

So requesting you please do the needful asap.

Name - priyadsrhi pattnaik
Mobile - [protected]...
Complaint comments  Read comments [1]Complaint category Movie Rentals

Book My Show — cheating by organizer - misguided by giving wrong info on site.

 Sarusandip on Mar 31, 2018
I booked 3 tickets from book my show on 4th march for the function of "zee marathi gaurav kalecha award 2018" wherein celebrities like bhau kadam, priy darshan jadhav etc and rs 2000 per head was charged for the same.in reality, it was local program organised by local organiser which was named as "maharshtra rajya purskar sohala" and no where zee marathi name was highlighted. Also in entire prog only local artists performed and neither celebrities were present nor they performed. It was function of giving awards to pune based celebrities.
By using nsme of zee marathi and famous celebrities...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — called up customer care on rescheduling ticket but no help

 anejaneha on Mar 29, 2018
Hi,
I just booked movie ticket on Book my show and in hurry i booked for today 29March instead of 31 March. Within a minute of booking ticket i called up customer service and told to reschedule or cancel my ticket as per their comfort but they directly refused to help saying information is sent to PVR within a minute. Very poor response, not at all excepted. They should check atleast if customer is regular on your sit/app....
Complaint comments  Read comments [2]Complaint category Movie Rentals

BookMyShow — unethical behavior

 Nav Dugal on Mar 26, 2018
I booked movie tickets through bookmyshow at k star mall movie theatre as it was showing all of the back rows sold out (They have done this in the past at this theatre). Afraid of being stuck with seatsin the very front i booked through them. When i got there i realised all those seats in the back were empty. They do this all the time at this theatre. And its not just a couplep of rows either. A huge chunk is blocked....
Complaint comments  Read comments [1]Complaint category Online Shopping

BookMyShow — seats booked are not provided,movie started 30 min before

 mansoorahmed147147 on Mar 25, 2018
Have have booked tickets for saturday 12pm show (24. March.2018) in tivoli theater for the movie pacific rim uprising on bookmyshow. The seat number were gold low h19, h20... Bt they didnt let me sit on those seats, and told to sit some other place, then y do they let us book those seats at the first place if they cant...

Second thing,

The movies timing was 12pm. Bt the movie started at 11:30 am only...30min early?...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — ipl match tickets are not available and poor customer care service

 $darth vader on Mar 24, 2018
Dear sir,
You bms is providing us absolute poor service ever. I desperatelly wanted only 1 ticket of mumbai indians vs chennai super kings match. But when i opened the bms app on 14 march 5.28 pm there are 2 miniutes early tickets are available and u guys said the tickets are available on 5.30 pm on time. So why the tickets are available early? And then i select the match ticket and going to buy the ticket. But my payment processing had some problems. And it's all about bookmyshow server problem. Your site is crush on that time. Thats why i can't buy ticket. And when i call customer service...
Complaint comments  Read comments Complaint category Sports & Recreation

BookMyShow — ticket booked and can't be cancel / postpone is a cheating business

 PrabhakarPateti on Mar 22, 2018
Hi i just booked ticket for today show for a telugu film. I realised after receiving ticket that ticket is booked for tomorrow. I immediately contacted customer care and a person says once ticket booked it cant be done anything. But i asked what for is the customer care.. He says it is just fun. I want to cancel / postpone is my right as a customer? Is this bookmyshow running business against law of india? And once we go in side theaters they charge like coke 125 rs.. Chips 130 rs all side cheating for the customer.
I spoke to customer care with a reference id - 5738487. And my ticket booking...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

BookMyShow — seats provided were damaged and were not not in condition to host the audience

 Ankit Priyamvad on Mar 18, 2018
Dear team
I went to carnival moviestar theatre in goregaon mumbai yesterday i. E. 17 march 2018. I booked two tickets. Both the seats were damaged, dirty and without hand rest. On enquiry with manager they behaved rudely and told nothing can be done.
I visited theatre along with my wife to have a nice evening. But the entire evening was spoiled. I want refund of entire ticket cosy and inconvenience fee of rs 5000 per seat.
Kindly take up the issue as soon as possible and reply me. If not replied and reimbursed accordingly i will raise the issue to consumer forum and broadcasting...
Complaint comments  Read comments [1]Complaint category Banks

BookMyShow — refund of money which is deducted from my account but the movie ticket is unsuccessful [Resolved]

 Bhabaranjan sahoo on Mar 12, 2018
Sir /madam
I used my uco bank debit card on online movie ticket on bookmyshow website on 9th march at 5.19pm for 6 tickets on 10th march 12 o'clock for pari movie. The amount 635 rupees deducted from my account but the status of movie ticket was failed.
Again i used my another debit card it became successful. I request you to return the amount. It is important for me to get back that amount....
Complaint comments  Read comments Complaint category Banks

BookMyShow — incorrect purchase history [Resolved]

 Dipti Vijayakar on Mar 8, 2018
My email is riddhiv@gmail.com. I have not booked any tickets fr hate story movie but received mail as booking confirmation. Then i checked purchase history and found the booking which not done by me. This is happened second time. Earlier also i saw 2 booking tickets for golmaal again but that booking is not done by me. Please maintain the security. You are sending someone else tickets to me that means my tickets may have shared with someone else. Please check the issue and provide ne the reason why i got these incorrect booking tickets confirmation....
Complaint comments  Read comments [1]Complaint category Computer Software

BookMyShow — refund for cancelled transaction [Resolved]

 Harini pillai on Mar 1, 2018
I'm harini from bengaluru. I booked three tickets for black panther 3d at pvr theatres, orion mall, rajkumar road around 8.50 on 1st march 2018. It accepted all the transaction pin and opt and showed transaction was progressing. But suddenly it said your transaction was cancelled and the amount 709 was debited from my account. But didn't get any confirmation message for tickets. After 5 minutes i tried booking it again. The transaction went threw. So i want to claim refund for the first transaction....
Complaint comments  Read comments [4]Complaint category Entertainment and Recreation

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