BookMyShow Complaints & Reviews

Unable to use filmy pass which is valid for 3 films, i used once, unable to use in 2nd film...

I have booked a movie ticket of demon slayer infinity castle movie date 14/09/2025in that ticket was written that cancellation not available but i am in very horrible and dangerous situation immediately I have to cancel my tickets please try to cancel my tickets...

Incident Details:
I booked a ticket on Book my show for a “Fast Matchup” event which was supposed to be held on May 24th from 5:30 PM onwards.
Booking id: RMSA0H18G10ZU8
Amount paid: Rs 1190.86

The venue provided was that of a Public metro station in Bangalore- “Rajaji Nagar Metro”.
I reached the venue on time and have found no such event or anybody from the organiser or...

I had booked tickets via bookmyshow for show called Sagar waali Qawwali at NSCI dome on 14 Jun 25 from 7.00pm. The tickets advertised Sagar waali qawwali and did not mention anywhere that the qawwali show will start at 10.00pm.
The music in the auditroium was being played by DJs and was no where even close to any qawwali for good 2 hours. When I asked when will the qawwali start, the usheres had no idea, the organizers Mr Vinay and...

The show slated for 11/april was cancelled last minute, with no intimation provided to customers. we were amongst the many customers who braved the bombay traffic on a friday evening to make it to the venue only to be told by the security that there was no show. after multiple attempts at 'chatting' with the AI bots on their app, because of course they don't think it wise to invest in a human and responsive customer service process, i am...

VIP tickets cost too much compared to regular ones!

Booked Tickets through official website by Fam Pay did pay Rs.1100 to BIG TREE ENETERTAINMENT but did not receive Ticket confirmation on WhatsApp nor on Email of the Stree 2 5:30 pm show at PVR Kumar Pacific Mall, Pune...

Booked tickets for 11th May Sonu Nigam show from @bookmyshow . The show's start time was 6.30pm. It was open air and it started raining heavily around 7pm (show hadn't started). It rained heavily for 45 mins, we were drenched and had to leave ! We are denied a refund, is it fair?

BookMyShow company is cheating the customers where they are showing different price before payment and after payment.
I have booked the ticked to the movie named Tillu square (Telugu)movie where while at the selection page the price per ticket was showing as 280rs and I have booked 2 tickets it should have been 560rs but at the payment page where they have charged me 600rs and GST.. they are looting consumers

It has been OVER A MONTH and I have still not received my refund from BookMyShow for an event cancellation (SPXCE Festival)
I got an e-mail from the company that they have initiated my refund on 29th Feb'24 but nothing has been received.
I have shared my bank statements, invoice for the event with their customer support team and yet, no response has been recorded.

I have never seen such an unprofessional and unethical behavior before and they must be sued!

I ordered a cake on 13th March, ordered canceled by flora sensation & mailed me that amount will be refunded within 15 days but no amount is still refunded n no information n response from flora sensation as I have been mailing them since 13th March

Kindly confirm me as soon as possible...

Hey!
I had cancelled my movie tickets on 10th of March 2024. I had done 3 tickets which had cost 850.95 with the help of PHONE PAY app .
Transaction I'd : T2403100031197955246406
Collect I'd : HDF93DDE5C2F6724F38A22C8A2A452891C4
According to your policy I should got back my cancellation money but not received yet .
So get back my money .

Thank You
Aditya

Hello,

I booked a ticket for a movie on 1st March for movie "Man Yedyagat Zala" which cost me 316.68 Rs. The ticket amount was 260rs for 2 tickets + the filmy pass. The show was cancelled at the theater. So, the theater informed me that the amount will be returned within 7days, which was not returned on time. After contacting the bookmyshow support team for 2 weeks and contacting the theater regularly it was done. The 7days...

I am writing to express my disappointment and frustration regarding the recent experience I had at your theater, Cinemart RC Puram, on 24th February 2024. I had booked two tickets for the 7:35 PM showing at your theater through the platform BookMyShow.com. However, upon traveling over 15 kilometers through heavy traffic to reach the theater, I was informed that the movie had been canceled.

What exacerbates the situation is the lack of proper communication and accountability demonstrated by your staff and management. Despite engaging in a 45-minute discussion with your staff, led by Manager Anand, there was no satisfactory explanation provided for the abrupt cancellation of the movie. Furthermore, while assurances were given that the ticket amount would be refunded, there has been a notable absence of communication from either the theater or BookMyShow.com regarding the refund process

To rectify this situation and prevent similar incidents in the future, I urge you to take the following actions:

1. Provide a formal apology for the inconvenience caused and the lack of communication regarding the movie cancellation.
2. Ensure prompt and transparent communication with customers regarding any changes or cancellations of scheduled screenings.
3. Offer appropriate compensation for the time and expenses incurred as a result of the cancellation, including reimbursement for travel costs and ticket prices.
4. Implement measures to improve customer service, including staff training on effective communication and handling o[censored]nexpected situations.

Sent the above communication and followup in couple of emails, but no response except the refund.

I need resolution such as Provision of compensatory measures commensurate with the temporal and financial expenses incurred, inclusive of the round trip distance of 30 kilometers, entailing significant travel expenditures and time commitment. This encompasses the substantial inconvenience endured consequent to traversing the distance amidst heavy traffic, only to encounter the cancellation upon arrival, necessitating an additional 15 kilometers on the return journey.

thanks

I have booked movie ticket through bookmyshow app on 11th Feb 2024 but show was cancelled due to some technical issue, theatre management said they will refund next day through bookmyshow app, today is 20th feb 2024 till now bookmyshow not refunded amount, i have followed up with them 4times, every time they ask what is the issue and ask me to contact after 72 hrs this is repeating, so kindly resolve issue.

I am trying to book a ticket using HDFC times card. In the offer section it list as 25% offer. But when I enter my card details for payment, it always says that the card limit has reached. This is not the only time. I am always getting this. When I try to chat with the customer care I am not even getting connected to the advisor. If book my show is not going to provide theh offer why it is showing it in the first place.

Today i booked 3 tickets hanuman movie rajaratna theater Mandapeta .2.30pm show . My amount debit but didn't receive any confirmation.My transaction I'd T2401190503213593438251

My Booking ID reference is : NCER0Y5WS13ABB

I had booked ticket for the show scheduled on 24th December, 2023. The event was preponed to 23rd December, 2023 without any information from BMS. Only a few days prior we were informed. This is extremely unprofessional. How can they expect us to be available on 23rd December when the tickets are booked for 24th December? I paid 11, 908 INR for the tickets and was told by the organizers Raeeth that BMS would refund the money. However, I have been following up since a long time and everytime BMS says that someone will get back to you within 24-48 hours but nobody has reached out yet.

Please refund my money as agreed before.

To bookmy shows
Pls refund my tickets amt, 2nd dec 21.15 I booked tickets through phone pay app 559 rs deducted in my account but cannot get tickets I was tryed but app can't working your app network problem can't working and can't book my tickets, I ask the ticket keeper my order booked he says all tickets are sold no any your online booking, i feeled very sad I had bought next show tickets phisycily collect

Subject: Urgent: Refund Request for Failed Booking on 2nd Dec 21:15

Dear BookMyShows Support,

I hope this email finds you well. I am writing to bring to your attention an issue I encountered during my recent attempt to book tickets through your platform.

On 2nd December at 21:15, I used the PhonePe app to make a payment of ₹559 for tickets. Despite the deduction from my account, I was unable to obtain the tickets due to technical issues with your app. I made several attempts to resolve the matter, but the app was consistently unresponsive.

Frustratingly, when I inquired with the ticket keeper at the venue, I was informed that no online bookings, including mine, were recorded, as all tickets had allegedly been sold out. This left me in a difficult situation, and I had to purchase tickets physically for the next available show.

I kindly request your prompt assistance in processing a refund for the amount of ₹559, as the booking was unsuccessful, and I had to incur additional expenses to attend the show physically. I trust that you will look into this matter urgently and provide a resolution at the earliest convenience.

For your reference, the transaction details are as follows:

Date: 2nd December 2023
Time: 21:15
Payment Method: PhonePe
Amount: ₹559
I appreciate your prompt attention to this matter and look forward to a swift resolution.

Best regards,
[Sarang. Shinde]

I've a gift card voucher & the expiry date is 4th Jan, 2024(today) 23:59 .
I'm trying to apply that gift voucher from 10pm .still, it is showing "balance has been exhausted". I've never used this voucher.