BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 60%
Submit a Complaint
889
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
282
down
107

Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
60%
Complaints
889
Pending
104
Resolved
506
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow Complaints & Reviews

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BookMyShow — refund not getting thru book my show(looting customers )

 Hiten Bhatia on Jul 16, 2018
I had booked two tickets through book my show booking ID:PRBT00M1WHY2P6 on 15.07-2018 in Mumbai(Borivali) of one play show for my mother and her friend who is age is above 50 years on 23/07/2018 but than language was know to be in marathi she can not understand language .Just to inform you further location was also very far from our place . The complain was registered on the same day. But no action have have been taken They are saying as to travel from kalyan
to Borivali in heavy rains attend that show as it can not be refunded or cancelled .

Kindly do the needful at earliest.
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — wrong seats availed to me as seats which I booked were gone

 Priya Singh 0628 on Jul 13, 2018
I booked antman and wasp at inox dahisar today. I selected seats B20 21 22 and 23
At that it was showing available. When i got confirmed tkts they gave me B31 32 30 and 29. I never book corner seats. When i called them mailed them they told me no solution for u as we cancel tkts only for our superstar customer... Crap. They looted my Hard earned 1500 as my family is annoyed they dun want corner seats and no one is gng now. So bookmyshow hats off to u for no solution....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — always unable to avail 1+1 offer on icici coral card offer or visa blockbuster offer

 anuajayan on Jul 1, 2018
I tried to book ticket and try to avail 1+1 ticket offer using my icici coral credit card, i always get stupid errors and i end up paying full amount. Moreover for visa blockbuster offer it has been disabled by bookmyshow to not to get discount benefits. Even if i tried to also will receive some annoying error or excuses.

Tried contacting bookmyshow customer service regarding same they will replay as please attach screenshot for the same so as to resolve this issue. Once replied them with screenshot then their will be no reply. Such a worst and pathetic service from bookmyshow.
Complaint comments  Read comments Complaint category Cinema

BookMyShow — need my ticket amount refund asap

 Rosamund Mary on Jun 30, 2018
I booked the tickets for sanju at rassaz mira road for 10pm show for 30/6/2018 on 29/06/2018
Email rajesh_vatwani@yahoo.co.in and the money was deducted from my sbi account of rupees 246.96. The reference number for bigtree entertainment pvt transaction is igadvxefh9. I need my money back asap. This is not done at all. Please refund the money. Your customer service is really bad. No one is picking up the phone as well on both the landline numbers. If i don't receive my money back i will go on your facebook page and post a public complaint over there since i see so many of us facing the same...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — movie ticket booking pondicherry

 shiva cmrl on Jun 18, 2018
On sat, 16th i booked ticket for jurasic world for 6.30 pm show at muruga theater, pondicherry. First i booked seat nos e10 to e7 (4 tickets) the booking id muth[protected]. Amount debited but i didn't receive any confoirmation. Hence i booked 4 more tickets for the same show vide id no. Muth[protected], for which also i didn't receive any confirmation, but i took snap shot. Due to the untimely confirmation i paid twice.
Hence i kindly request you to reimburse rs. 738.40/- immediately...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — cancellation of ticket id pmsj0000012984

 kalutaran on Jun 15, 2018
Dear team,

My booking id is

Booking id: pmsj[protected].

Seats: platinum - d1, d2.

2 seat (S) for race 3 (U/a) on fri, 15 jun, 2018 1:15pm

At platinum movietime spa: jammu (Audi 1).

I have facing some medical emregency in family today,

Request to you kindly cancel my ticket for tommrows show,

Kindly refund the money after duducting charges,

During customer care call he is saying that he will arrange canclation for the same shows but now he is deny the same
Complaint comments  Read comments Complaint category Digital Cameras

BookMyShow — change date of show

 ofaq on Jun 13, 2018
Sir i request Please, if you change my ticket date, we have accidentally booked the show in the wrong date plez plez sr...
Complaint comments  Read comments [2]Complaint category Education

BookMyShow — transaction was failed two times but charges debited to my credit card after 24 hours

 Rksaria on Jun 11, 2018
I have tried to book my movie ticket on 09.06.18 at about 8 p. M. For 2.55 p. M. Show of 10.06.18 at pvr mani square, kolkata. Tried two times but both times i have recd message for transaction got failure after completing payment procedures of rs. 1591.50

Third time i have booked my ticket after 1 hour & the same has been booked.

Surprisingly i have recd message from my sbi credit card on 10.06.18 at about 10.38 p. M that my account has been debited for rs. 1591.50 & agains same message recd at about 10.48 p. M.

I can't understand when both the time,...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — kaala show cancelled by pvr phoenix on 8th june 2018 but bookmyshow refuses to refund [Resolved]

 Cvangoor on Jun 10, 2018
I booked ticket for kaala at 2 10 pm show on 8th june in pvr phoenix market city, whitefield, bangalore. I booked my ticket using desktop. I was in an assumption that i had the message and mail from book my show. When i went there i checked and i had the confirmation number in my google calendar. With that i checked in the box office, the box office person told me that 2 10 pm show is cancelled and no kaala movie screened in that mall. I asked how about my online ticket and they said me to contact book my show. Called book my show and told that i have been informed in box office that show has been...
Complaint comments  Read comments [4]Complaint category Cinema

BookMyShow — wrongly booked my ticket denied for refund [Resolved]

 priya darshani on Jun 2, 2018
Hello this is literally very annoying and pathetic services by bookmyshow,
As today i have tried to book 2 tickets for bdw for 3 june show, but when i get the tickets on it showing 2june, i again tried to book ticket. This time it book for 3june..
I registered a complaint on bookmyshow that it wrongly booked for 2 june 12pm, as the time is already 11.30 not possible to go their and i even can not gift anyone as their is no time left. But they simply denied it, and say we cant not do anything.
If you are running an industry then you should at least try to help them out, you...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — offer codes never work [Resolved]

 Sagnik Sarkar on May 26, 2018
Bookmyshow has been sending me emails for quite sometime now informing about all the 50% discount offers they are providing if i use their app or website to book movie tickets. Offer codes like "funtastic" and "cutting" have been sent to me via email repetitively. My complain is whenever i try to use those offer codes i am unable to. Once i enter the otp bookmyshow sends on my phone the app shows that user is not eligible for this offer. I would like to ask why this happens every time. Is this a problem of the app because if it is so then such a big company like bookmyshow should really look into...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

BookMyShow — booking failed on 17th may but still didn't get refund [Resolved]

 OmkaPatil98 on May 26, 2018
I want my money tomorrow itself, you told therr will be maximum 10 days for refund but still no sign of ur returning my money back. Therefore i request you kindly return my money back, i never facee issue like this before and the tax you charge is high, you should have return my money withing 5/6 days but its 9th day today and i'm lodging complaint against you...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — booked for the same day for 10.20 show at 10.17

 Prakash_4 on May 23, 2018
I was trying to book for avenger infinite war 4d show at 10.20 for 24th. It was initiated at 10.11 and payment to my card account has been affected at 10.17 for 10.20 show on the same day and payment was through. Message received has been mentioned here below. This is a bug in the program being run by book my show. Because of this i lost an amount of rs.1452/=. On telephoning to book my show customer service they were not helpful to me. How can a booking can be accepted for 10.20 show at 10.11 and payment is also successful? I request you to intervene and get back my amount.
“hi customer,...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — bookmyshow fraud company cheating customers on indusind exclusive debit card offer [Resolved]

 abhishekpasricha on May 23, 2018
Bookmyshow team is so bad and worst that if my bank would have delinked the offers with them then i have no incentive to book the tickets as paytm is far far more better.

I have sure shot quota of 3 tickets of buy 1 get 1 for which what cheating bookmyshow does it that when you apply the card details it deducts the usage of offer but the app will crash or the payment will not happen and your transaction will go for a toss. Now again you will try to apply, it will say that you have utilized your attempts which should refresh after 20 minutes as per what their mails claims but it has...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — ticketing services [Resolved]

 sandeep_cc on May 20, 2018
Bms ticketing services has technical glitches all the time. Money was deducted from my account and ticket not booked. There is no local customer care. There is mumbai number and when i tried reaching that number there is no proper reply, there 100 people before me in the queue. Why this business is encouraged when it is looting people using faulty technical ticket booking system. As a customer now i am left with no clue how to get my money back. Indian railways had removed services tax but these fellow collects a premium as internet handling charges.

This product should be properly...
Complaint comments  Read comments [1]Complaint category Online Shopping

BookMyShow — tickets didn't arrive [Resolved]

 Binay pandit on May 17, 2018
I have made a payment to bookmyshow of rs. 296.10 from wallet [protected]. Tnx id[protected]. I haven't got my e tickets but the amount is already deducted from my e wallet. It have booked 3 tickets of deadpool 2 movie at jaya: lake town. I want my tickets or please return the deducted amount. They displayed a massage showing that transaction is failed....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — booking cannot be cancelled [Resolved]

 AyanB on May 16, 2018
Today I bought 3 tickets and by mistake I bought it for today instead of Saturday, then instantly I called to the customer care and tell them about that, but they said they have no such provision to cancel a ticket. My question is there should be a provision for cancellation, please take care of my request, I do agree that there must be a terms and condition but absolutely they cannot deny to cancel a request....
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — refund of booking amount due to incorrect language [Resolved]

 9868515100 on May 15, 2018
I had booked 04 tickets through book my show in m2k rohini, delhi vide booking id - wsp 9675 for dated 05.05.2018 and language of the movie was selected hindi. When the movie started, it was found in english. Due to which we did not watch the movie. The matter was complain to duty manager. It was advised by the duty manager that you may leave the show and the amount will be refunded to you by lodging a complain on book my show. The complain was registered on the same day. But no action have have been taken till date. Kindly do the needful at earliest.
Regards
Rajesh kumar
Mob....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — I request bookmyshow to please refund my amount [Resolved]

 zameer7280 on May 12, 2018
Hi my name is zameer mohd
Today ie: 12.05.18 i booked 6+1 tickets with seat no's c1 to c7 for movie name (Na peru surya na illu india) telugu movie in tivoli extreem, sec-bad

I didnt get confirmation mail or message on my mobile i asked tivoli (Theatre) people for intrance into theatre and they asked me to contact bookmyshow customer care executives

I request bookmyshow to refund my amount

Zameer mohd
[protected]
Mail id : zameer7280@gmail.com...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — no massage in mobile or email

 Chnchl on May 5, 2018
I have purchased the ticket of jaya multiplex, barasat confirmation was shown in my desktop but no massage forwarded to my mobile or email. I took only tpin no shown in my desktop ie 4425. But counter refused to provide me the ticket without mobile massage. They denied to contact you or supply customer care no. My account is debited but due to your fault i was harrased and was compelled to purchased fresh ticket. Kindly refund my money and correct your site for promt massage to customer mobile. You
Also trained your client to served customer in similar case.
Chan chal roy
Email:...
Complaint comments  Read comments Complaint category Cinema

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