BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 63%
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933
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
63%
Complaints
933
Pending
100
Resolved
559
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (220)

BookMyShow Complaints & Reviews

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BookMyShow — payment made but tickets not confirmed

 Prashast on Feb 17, 2019
I booked movie tickets of 'gully boy' from bookmyshow on 16th of february, 2019 and paid from amazon pay.
Amount is deducted and transaction is success from amazon pay, but bms shown me transaction time out and ticket was not booked.
Please help me to resolve this issue and help to get back my money in amazon pay wallet.
Amazon pay order id: #p[protected]...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — coupon code fraud

 kushalshah40 on Feb 9, 2019
After a payment failure twice from bookmyshow's end, website blocked my paid coupon code.

Since i had to complete the booking, completed with another gateway and bookmyshow charged me thrice for one booking. Customer care representative told me i will be getting a new voucher for the same in 24 hours. Received a mailed after 24 hours citing they were unable to generate voucher code

This is a big fraud from there end. Please help...
Complaint comments  Read comments [2]Complaint category Online Shopping

BookMyShow — bookmyshow had fraud executives waiting to cheat you.

 KGK on Feb 5, 2019
My wife had called bookmyshow yesterday it was not received and after few minutes an executive from bookmyshow called back. When i wife mentioned what she is looking for, he said he will guide her though and took her through steps to register and something. While doing that immediately he charged close to 80k on the card, we got worried and he started saying he did that by mistake, but when we checked he bank the money has gone to multiple different places such as amazon pay etc. And when we called back he started saying sorry that he will reverse the money and started asking other bank account...
Complaint comments  Read comments Complaint category Credit Cards

Book My Show — money deducted but tickets not received

 mjadh on Feb 2, 2019
I booked 2 online ticket for uri movie for tommorow dated 02.02.2019 at 24 karat theater in jogeshwari for the 2:45 pm show. I booked my payment through sbi net banking. The money got deducted and gave a error of session expired.

My details are
02-feb[protected]feb-2019) to transfer
Inb bigtree entertainment pvt tech_2bgtree payment [protected]igafhysgu7 223.60

I want my money back. I want to legally proceed against them for the inconvenience caused to me....
Complaint comments  Read comments [1]Complaint category Cinema

Book My Show — amount debited but ticket not confirmed

 Sureshgowdaa on Jan 29, 2019
Hi

I booked kgf movie in bookmyshow.com but money got debited and transaction did not go though.. It got debited but transaction got failed please check and refund my money.

I dont know why it got debited i used my debit card to make payment from my savings bank account please refund it.. I want to go to movie today please refund.

Suresh gowdaa
[protected]...
Complaint comments  Read comments [3]Complaint category Business & Finances

BookMyShow — refund of payment

 Umesh Gonelwar on Jan 25, 2019
Hi,

I am Umesh gonelwar(cell no [protected]). I booked 5 tickets for Thakhrey using BookMyShow.com for Radhakrishna carnival, Chandrapur, for 12:45PM show for date 26 january 2019 using UPI
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of Rs 787.00 was debited from my account.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — refund of ticket booking cost

 Remesh Parathekkat on Jan 25, 2019
I am Ramesh. I booked 3 tickets on 25th December 2018 12:27 PM ' using BookMyShow.com for Sarada Movies Edappal, Kerala 6:30PM show 26th December 2019 using my SBI Debit card
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'Hi there! Sorry your BookMy show transaction failed. Payment Rs. 349.59 recd. The money will be refunded back to payment source within a maximum of 10 working days.
Now I am waiting almost one month to get the money back, so far I havn't received the refund...
Complaint comments  Read comments [2]Complaint category Other

BookMyShow — amount deducted towards movie tickets

 Sushant Routray on Jan 22, 2019
Respected sir,
I sri sushant routray from bhubaneswar, odisha booked two tickets of movie uri from bookmyshow. Unfortunately rs.202.12/- has been deducted from my sbi a/c (Screenshot of said transaction is attached), neither ticket confirmed nor any confirmation got in my gmail or in my mobile message.
So, kindly refund my money as soon as possible.

Thank you

My sbi upi - sushant. Routray@oksbi
Mobile no.[protected]
Mail id - sushant. Routray@gmail.com...
Complaint comments  Read comments Complaint category Movie Rentals

BookMyShow — movie tickets of hindi film uri

 Vinumohan on Jan 21, 2019
I was book two tickets for HINDI FILM URI, but I couldn't get tickets till now. I booked for today night.but they take my money from my account. I didn't get my ticket. I didn't get my tickets. I didn't get my tickets please refund my money. I didn't get my tickets.I didn't get my tickets. I didn't get my tickets. I didn't get my tickets. I didn't get my tickets...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — about tickets

 Vinumohan on Jan 21, 2019
I was book two tickets for hindi film uri, but i couldn't get tickets till now. I booked for today night. But they take my money from my account. I don't get my tickets, i don't get my tickets. I don't get my tickets. I don't get my tickets. I don't get my tickets. I don't get my tickets till now i didn't get my tickets till now. I didn't get my tickets till now...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — amount got deducted from account

 Jyoti sachdeva2 on Jan 20, 2019
Tickets were not book due to some technical error in the site but amount of rs 413.92 got deducted from my savings account while booking movie tickets through book my show for srs cinemas shimla. Atm wed seq no[protected] and atm id bdr0001 and time of transaction was 2.35 and date of transaction is 20th january
Please refund back the money back as soon as possible...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — refund for failed online ticket booking on 5/1/2019

 Lijo29 on Jan 18, 2019
Hi,

I am lijo jose (Mob no [protected]). I booked 4 tickets for odiyan movie using bookmyshow.com for ragam theatre, thrissur, for 10.00pm show for date 5th january 2019 using phone pay
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 546.40 was debited from my account.
But i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from state bank of india for deduction...
Complaint comments  Read comments [2]Complaint category Other

BookMyShow — reg:seat not provided [Resolved]

 Manogar Arumugam on Jan 16, 2019
Dear sir/madam
We have booked in box 5 tickets online for movie visuwasam in vasantharaja theatre pondicherry through book my show, but while entering into the the theater we come to know that the chairs was in broken condition. We had informed the same to the manager but they had not not responded for a while, after shouting they have provided normal chair.
Pic attached...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — ticket not booked but money deducted from my account [Resolved]

 nivedjoshy on Jan 14, 2019
I have booked 4 movie tickets amounted rs 522.80/- using phonepe upi transaction. Ticket not booked but money deducted from my bank account and a cashback of 30/- has been got to the phonepe wallet. But not showing the transaction failed in the purchase history and any other information regarding this booking in the bookmyshow app and no messeges came to my mobile number saying about the refunds... I want my money back...!!!...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — continuously getting #-2105 error even after changing the cinema hall

 Mohanrangaraj on Jan 13, 2019
I paid using amazon pay as i have cash back offer but at the end of the transaction i'm getting #-2105 error, this happened to me continuously for 3 times, 2 today and 1 before a month. Just wanted to know if book my show is trying to loot money from customers as all three times money has been detucted from my bank account. High time bookmyshow need attention on this issue....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — no refund and no response from the company on the complaint

 Nikkin on Jan 13, 2019
I raised an incident id - [#7691182] ] but no response from book my show! Details below. I tried to follow up nd they gave this ticket number and after that nothing, no response.
On 24.12.2018 i wrote to them:hello bookmyshow team,
The below tickets were booked and i haven't received any cancellation or reimbursement but when my parents went to the theatre with the message and ticket they said the seat is already given away and the booking is cancelled.
My parents had to travel such a long distance to watch the movie and end up in such unnecessarily discussions and no seats...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — refund related issue [Resolved]

 Sameer MV on Jan 10, 2019
I booked a movie ticket on december 14nth 2018 for rs. 170.89 and the ticket was not generated and amount is debited from my account.
So i have contacted their helpdesk and conveyed thus issue to them. They said that the refund transaction is initiated from their side on december 14nth itself. So i have waited for 10 days as per their policy.
After that period also the amount is not credited to my account. And i again enquired about it on 27 december. So they said that the previous transaction was failed and the refund is being initiated manually and said me to wait till january...
Complaint comments  Read comments Complaint category Other

BookMyShow — internet booking charges per ticket

 BhartiyaNagarik on Jan 7, 2019
Digitalization is the biggest movement in india at present and everyone is looking forward this progressive move.
However some organizations like bookmyshow are taking disadvantage of the this amazing movement.
Bookmyshow is charging internet conveyance fee for every ticket booked online. If consumer books 5 tickets in single transaction then consumer has to pay internet conveyance charges for 5 tickets even when all the tickets are booked in single transaction.
This is most very leeching attempt of the customer's rights and values. Instead of charging for every ticket they...
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

BookMyShow — my refund is not received [Resolved]

 Ashwini suresh Mano on Jan 5, 2019
I send the money to book my show movie ticket app through google pay for movie on (05.12.2018).. But the confirmation is not received by bookmyshow.. The transaction is failed.. They saying they refunded the amount but still am not received... The amount is 1366.75... The refund is still not received please kindly help me...1 month more but still i didn't received my amount...
Complaint comments  Read comments Complaint category Movie Rentals

BookMyShow — pending refund [Resolved]

 sourav soumendran on Jan 4, 2019
I have booked 5 tickets via BookMyShow for movie, 'ODIYAN' (Malayalam) for 9:30 AM show on 14/12/18 at Carnival Downtown Thalassery (screen 2).
Booking ID : WQNNRZM
Our State, Kerala, was affected by Harthal . So the movie screening was cancelled . I haven't received refund of tickets after 20 days .
mobile number-[protected]...
Complaint comments  Read comments Complaint category Cinema

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