BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 62%
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904
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
298
down
116

Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
62%
Complaints
904
Pending
98
Resolved
537
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (212)

BookMyShow Complaints & Reviews

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BookMyShow — ticket not received

 Kesav Vinod on Dec 15, 2018
I have made payment to bookmyshow for 6 tickets costing ( Rs. 1456.16) has been paid ( UPI Transaction ID[protected]. The said amount has been debited from my bank account on 15/12/2018. However I have not received any confirmation or intimation of any sort. I've tried messaging and calling their customer care executives. Again all the attempts were in vain. I've waited over 18 minutes for a response from the customer care....
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — inox prozone mall

 Pradeepkhumar on Dec 10, 2018
I have booked 2 tickets for my family of two adults and 3 year old kid on 9 dec 2018 at inox prozone mall coimbatore through bookmyshow... Once i reached inox i was told 3 year old kid needs ticket, i was shocked to hear, since none of the theatre ask ticket for a small kid and asked wheather you specified this during booking and they replied it is specified in terms and conditions... Then i searched for that again in bookmyshow but couldn't find that, then searched for that in inox website... At last i found that in a corner under terms and conditions... I don't know how many of them will look...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — double time debit

 Talreja.madhh on Dec 10, 2018
My name is madhu i booked two tickets from book my show miraj funcity ulhasnagar and amount deducted from my bank account at 12.50am 10/12/2018 but book my show display the transaction is failed... Again i booked two tickets and amount deducted from my bank account at 12.55am 10/12/2018 and receive confirmation of two tickets but first amount which was deducted i did not receive amount of refund of two failed transaction tickets....
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — money debited but movie tickets not booked

 dinesh389 on Dec 7, 2018
I have booked 4 movie tickets on dated 06.12.18 from bookmyshow.com apps
(Bookmyshow logind id is - [protected]) at 09.19 pm & 1011.44 amount is debited. Info - txn id : [protected] (Airtel payment bank by upi money transfer process). Movie tickets were not booked but money got debited from my airtel payment bank account. Request you to refund my money back...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — problem in refund of my money

 om kumar choudhary on Dec 5, 2018
On 4 th December i booked ticket at m2k pitampura. But the booking got cancelled.. But two times 335.40 amount got deducted from my bank account.. I was credited 335.40 only one time.. I didnot got other 335.40 rupees... I contacted my bank and they said that they have credited the amount to bookmyshow two times as was the case at time of detection.. They said that they have refunded both the transaction but bookmyshow has not credited me the amount second time.. I am attaching the screenshot of the bank representative mail.. Where they have mentioned the same.. Please look in to this matter.. I...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — booked for hindi language but show was in tamil language

 HariharDash on Dec 2, 2018
With booking id wgxmz27, i have booked the ticket for hindi language of 2.0 movie but show was displayed in tamil language, i have been cheated even after paying full amount. Even the text message received from book my show doesn't mention that it is for tamil language, hence i had to return with my family, because we can't understand tamil. Hence need the refund of my booking amount....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — amount deducted but ticket not booked

 Girishjoshi887 on Dec 1, 2018
I was booking movie tickets from bookmyshow website for robot 2.0 movie on 1st dec 2018 at 10pm. Ticket amount rs 545.72
(Transaction id [protected] towards payee bill desk), deducted from my account through netbanking by www.Billdesk.com but ticket was not booked and i got an error that we were unable to process your transaction, we apologize for the inconvenience and request you to try again later. Snapshot attached for your reference. Kindly refund my money asap....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — instead of 3d I got 2d ticket

 anbuchml on Dec 1, 2018
I have booked 3 tickets in mysore drc for 3d movie 2.0 on 30 nov 2018. Once i entered theatre only came to know it is 2d. But i have selected for 3d movie only in bookmyshow. I had no other option other than entering into a 2d movie. Even in the ticket no where they have mentioned as 3d or 2d. I have reached drc reception to get it resolved but strictly they have mentioned it as this ticket is only for 2d. Even i can see there are few more peoples faced the same issue....
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

BookMyShow — against customer care

 Hotratriti on Nov 29, 2018
I tried calling customer care number on 28 nov 2018 at 2245hrs. My call was kept waiting from 25. My call reached waiting number 1 at 2325hours. I was waiting for customer care executive to lift my call till 2355 hours. But no lifted my call after continuously waiting for an hour. So kindly i request to take necessary action against bookmyshow customer care service accordingly. My mobile number [protected]....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — coupon fraud

 KEERTHI RAJA CHANDRA Kishore on Nov 27, 2018
I have been offered food copouns at a restaurant name 'deccan pizza" at chitralaya mall visakhapatnam but there was no such restaurant in the mall or at its surroundings and the number was also not working pls find below information.

Dear customer,
Your coupons have been listed below.
If there is anything else we can do to make you smile, please don't hesitate to get in touch with us.
Free garlic bread buy 1 get 1 free on pan pizza
Deccan pizza
Coupon code bmsdept7r
Validity : 23 nov - 30 nov t & c

Important instructions...
Complaint comments  Read comments Complaint category Food

BookMyShow — movie ticket booking - wrong date booked by app

 Ashim Sahni on Nov 16, 2018
I have booked 2 tickets for 17 nov sat at phoenix imax mall at lower parel, mumbai today but when i got a ticket confirmation it is for 16 dec fri, i. E. Today, which is very annoying. I first thought i must have made a mistake, but when i go to the app and rebook it, i select 17 sat, and when i go to the next page it changes to 16 fri! How can a reputed app like bookmyshow have such a stupid error is beyond me. I raised a query on the support but the money is not refundable as per their reply to my ticket. I need you to look into this issue as i am sure there must be many people facing this issue...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — incomplete transaction refund not yet credited to my bank account

 milan palav on Nov 15, 2018
I had made online payment of Rs. 335.40 for a book my show transaction through the BookMyShow app under reference number IGAEPMHLV4 on 21/10/2018 at 9.39am. The said payment was successfull from Bank but failed at the theatre. I have received sms and email from Book my show intimating that a successful refund process has been completed by them and the refund will be credited to my bank account directly within 10 working days as maximum limit. The merchant reference number for refund process is PSBI[protected] and it is the bank's responsibility now to credit the money to my account.

...
Complaint comments  Read comments Complaint category Banks

BookMyShow — security issues with their wallet

 m.r.gurudatta on Nov 13, 2018
I am from bengaluru and was in chennai when i received a message that reservations were made for some hindi movie in new delhi using my wallet amount.
Btfd[protected] (Bookmyshow).

Amount was deducted from my bookmyshow wallet.

I stay in bengaluru and i had not made any reservations for the movie in new delhi.
Informed the bookmyshow team immediately but the issue has not been resolved.

Looks like there is a serious security issue with their wallet or my suspicion someone in the office who has access to the wallet has misued the same.
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — online ticket booking amount refund [Resolved]

 Rakesh Ravindra on Nov 12, 2018
I am Rakesh Ravindra. I booked ticket online on 18/10/2018 and i paid rs 472.80 rs and it got debited but the booking was cancelled and i got message that it will be refunded and i got message after many days that it was refunded along with auth code-[protected] but the amount is not reflecting in my account.

Account num[protected]
Branch - mahalakshmi layout
Location-bengalooru

Please check this and help me out to get the refund amount

Rakesh Ravindra
rr77slash@gmail.com
12/11/2018...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — wrong ticket booking [Resolved]

 Ankush Manhas on Nov 11, 2018
I am an old customer of bookmyshow. Because of app changing my location automatically to delhi, wrong ticket was booked which i immediately within 10minutes brought to the notice of customer care executive. I have requested a lot to cancel my ticket and refund my money but nothing done. I then asked to compensate me by giving some kind of bonus that can be used while i book the next ticket on book my show, but unfortunately nothing has been given to me. So i have decided to quit using bookmyshow and will circulate this message to all my nears and dears and in social media also so that the others...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — amount deducted for failed transactions. [Resolved]

 Kiranpreethi on Nov 10, 2018
Transaction was successful, but ticket not booked and amount got debited from my account. Worst experience. Customer service is most worst, should hold the phone on for 1hour to contact them
Further they sent a mail that the amount will be credited within 7 working days, but its already 13 days up still the amount has not been credited.
They are fooling us by deducting our hard earned money by failed transactions and looting our money. This is not the fair way to earn money

Below is the msg i recieved after the failed transaction.
Your a/c xxxx2989 linked to...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — double time charged [Resolved]

 Parthiban ganesan on Oct 30, 2018
I have booked tickets for tamil movie. On 12th october and i have charged two times for that booked ticket. The first one is unsuccessful transaction it also charged. 484.72 and second transaction was successful. Plz solve this and refund my money. I checked my bank, they informed to check big tree.
Bank ref id for booking :[protected]
Bank : hdfc

If any info required. Kindly reply back...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — cancel show amount not return

 rchandran612 on Oct 26, 2018
Dear Book my show,

My booking is cancel by you for some technical issue, but i still did n't get my money, Kindly find the Booking id for your reference : WJPZJ2W,

Kindly do needful..

My booking is cancel by you for some technical issue, but i still did n't get my money, Kindly find the Booking id for your reference : WJPZJ2W,

Kindly do needful.....
Complaint comments  Read comments [3]Complaint category Cinema

BookMyShow — food and beverages order [Resolved]

 Vijay5858 on Oct 23, 2018
Hi,

I have ordered food and beverages from bms app on 21st october 2018, order number is : wq9bxpt, carnival cinemas (Ameerpet).

Before start of the show:
I showed the order number at the counter and the guy told me that it is not updated in their system and it will take about 45 minutes to get it updated, they took pictures of the seat number and the order id so that they can give it at the seats during the movie, but it did not happen

During inverval,
Went and asked the same, they gave the same response and i called the bms support...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — did not honour the offer for card which is already saved in app [Resolved]

 PankajAgr on Oct 22, 2018
Bookmyshow is not at all customer friendly. Their offers are mere for attracting users but in reality bms do not want user to take benefit of the offers. It happened to me twice and bms do not want to take any feedback from customers and do not want to do anything. I have lost 1000+ inr in two transactions done through bms.

When i asked for refund, bms customer support do not want to give any offer....
Complaint comments  Read comments Complaint category Cinema

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