BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 58%
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825
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Phone:
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Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
58%
Complaints
825
Pending
114
Resolved
448
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (180)

BookMyShow Complaints & Reviews

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BookMyShow — non availability of suitable offer & internet access fee

 mca1983 on Jan 22, 2018
Dear Sir,
This is to notify you that I never find any offer applicable for me every time I book the ticket as most of the offers are related to specific debit/credit card of such banks which quite naturally I don't have. Moreover, I am astonished about the internet access fee which is almost one-third of the ticket price!!! Then why shoud I book through your website while I can book the ticket after reaching to the hall in which I have to pay exactly the ticket amount!!! Very funny, ridiculous to me. If you cannot provide the applicable offers for me and the internet access fee continues...
Complaint comments  Read comments Complaint category Internet Services

Book My Show — transaction amount not refunded

 Lakshmi.sree on Jan 21, 2018
Sir, hereby inform that on 10.1.2018 we have booked 5 tickets (Rs.118 each ticket) for agnathavaasi telugu movie in sailaja theater, vijayawada 7.20pm show for 16.1.2018 through book my show booking id:sltv[protected] and 11.1.2018 we received one message from book my show show cancelled the above date, due to schedule change amount refunded with in 10 days but we are not received the amount from book my show till the date, so we request you to please enquire the above matter and refund my amount as early as possible....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — transaction amount not refunded till the date

 Lakshmi.sree on Jan 20, 2018
Transaction amount not refunded till the date ticket id:sltv[protected], 5 tickets booked to sailaja theatre, vijayawada for[protected]:20pm show in[protected] but[protected] we received one message from your side tickets cancelled due to schedule change transaction amount will be refunded within 10 days. So please enquire the matter and refund amount...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — I am complaining about security misbehavior in tumakuru

 Mr. Dayananda Lal N on Jan 17, 2018
Myself dayanand i went to watch movie..in tumakuru to watch chamak kannada movie 8.30 pm show.

Security over there before we step inside.. Theatre.. Misbehaved with my wife.

Incident date:[protected]. Maruthi theatre. I request to remove such security people. Since he was drunk and i argued alot and later upon watching movie, he was arguing like "take ur bloody money and go from here".

We are customers he dont know how to behave. And he was drunk.

Kindly please solve this issue.

If u dont resolve the same bookmyshow will...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — movie ticket not received [Resolved]

 Hilton Anthony Godinho on Jan 17, 2018
This is a test and we want to check if we get notification on the same. I am going to reapeat the same thing again and again. Please do not consider this as a for mal complaint agaist the organisation. Bookings can be done thru our portal. This is a test and we are checkking the email sunscription details on the same. I have about the 15 charaters to go and i am done...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — change in movie after booking

 C kanth on Jan 12, 2018
I have booked a ticket for today's 4:40 show of movie jai simha at Asian gpr multiplex, Kukatpally, Hyderabad, but when I go to theatre 1921 is been showing. I have clear proof of message and mail showing booking confirmation for jai simha movie. But still they reacted rude and responded badly that I need to wait for 90 minutes to hear that they can't do anything. What is the solution for me??...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — neha kakkar show on 7th jan 18 at bangalore.

 Murari Shankar Jha on Jan 10, 2018
I had purchased 2 tickets for neha kakkad show on 7th jan which was cancelled. As per rule tickets should be cancelled and the amount should be refunded in my account, but when i called your customer care, they refused to return the amount and told that the next date will be advised. This is not fair as i may not be free to attend her concert on other date. This is a breach of trust. I, therefore, request you to refund my amount. The details of my booking is as under:
Hi customer,

Booking id: mchb00f959se7f.

Seats: vip (1699): 2 ticket (S).

2...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — movies ticket refund

 Anthony Samola on Jan 9, 2018
I'm buy tickets from the mobile apps, but it's cancelled and promise to gift me refund in 10 days (Work day). Unfortunately, until now i didn't get my money back.

The minus think is, that bookmyshow didn't gift me more explanation, or gift more or more details about why bms cancel by booking. What's the idea? What reason?

And, think... I must just forget it, forget them?...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — money is deducted but payment failed

 Jigar mali on Jan 8, 2018
This is my worst experience with bookmyshow web site on saturday (6th jan 18). I have booked tickets for tiger zinda hai movie for jan 6th. My 442.72 rupees money was deducted from bank of india account, but no confirmation about the tickets were received and payment was failed.

I am trying to call them on the (Their contact number), but they are not responding and not working. I have send an email to their customer support, but did not received any reply. My whole day was gone trying to contact them.

I want my money back. I want to legally proceed against them for...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow.com — ticket once booked can be cancelled - policy in favor of pvr owner and against the customer

 bhumeshg on Jan 5, 2018
I booked a movie ticket through bookmyshow.com, booking reference no - wkg54st, for jan 5th 10:30 pm in srs celebration mall: sohna road, gurgaon (Audi 1) national capital region (Ncr), gurugram (Gurgaon)

Now i need to cancel those but came to know that once any cinema tickets are booked can't be cancelled.

This is totally in favor of pvr owners and a very worst policy against customer of india.

Why consumer court not taking any action against such bad practice by cinema owners?

Thanks
Bhumesh...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — not able to use balance amount in voucher

 rahulagenius on Jan 4, 2018
I have amount balance in my gift voucher section which i am not able to use. Support representatives are giving stupid reasons. I got it confirmed earlier that i will be able to use the voucher with remaining amount for other bookings but now i am unable to use it. This is complete fraud and cheating with your customers. I should be able to use the balance amount in my voucher within validity in any case. You can eat up our money just like that.
My number is [protected]....
Complaint comments  Read comments Complaint category Online Shopping

BookMyShow — new year eve party - cheated us

 nisha01_r on Jan 2, 2018
We booked tickets through bookmyshow for 31st evening. We paid around 20000 and booked ticket for bashin next madh iceland.
After reaching there we got to known that it was shady place with cheap crowd, entry ticket was not required, no food, now drink no sheesha was available. We had to fight till 12 am. The coordinator kept telling us that our person is arranging for drink n food but no one did anything. We asked to refund money but the person i've there irfan he said i can't do anything i don't have money to give u back. It was utter nonsense. We called cops but they also did formality,...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

BookMyShow — coupons given while booking a show

 Tanushka Gupta on Jan 2, 2018
The tickets for a movie were booked on 1 january 2018 for pvr logix city center mall, noida, uttar pradesh, india. The coupon given by book my show for subway offered a discount on the 6' bread and beverage. The beverage mentioned in the terms and conditions was specified to be aerated, canned or pet bottle. The coupon was specifically for that day. The employee there refused to give the beverage. He said that the fountain machine is not working and when asked for canned one he simply refused and misbehaved. He was not ready to listen and kept saying you can write a complain but do not talk to me....
Complaint comments  Read comments Complaint category Food

BookMyShow — cashback fraud

 Appari Suresh Kumar on Jan 1, 2018
Hi twice i have booked the movie tickets through bookmyshow. During payment i have selected amazon pay since they have shown cashback offer in bookmyshow app for very few seconds. After loosing my amount two times they are telling i need to have money in amazon wallet.. And to read the terms and condition. Customer will be in hurry to book tickets right. How he will check all these and there are no easy steps to check in bookmyshow app as well....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — show time not matched with bookmyshow booked ticket

 jasti srinagesh on Dec 31, 2017
I was very dissatisfied, due to incorrect show time which did not updated properly, as booked ticket shown 11.03 am, but actual show time was 11.30am, this was not acceptable, as we are useing this portal for saving our valuable time, but they were not properly served so please do helping me regarding this
Thanks & regards
Jasti sri nagesh
[protected]...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — booking confirmation is failed

 Raahul410 on Dec 29, 2017
Dear sir, i was booking a movie ticket on bookmyshow around 1:00 pm (29 dec 2017) for watching a movie"tizer zinda hai" on elphinston cinema (Seat no. F17, f18) on 31st dec 2017 for show time 12:15pm. During payment money was debited from my account (Transaction detail - othpg[protected] bookmyshow mumbai) but booking was not confirmed. So i want to refund my amount into corresponding bank account....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — wrong ticket delivered [Resolved]

 Sairam.arya4 on Dec 26, 2017
I have booked a vip pass for ola sunburn 2017 through book my show and they have delivered the general access ticket and when asked for solution they are asking me to exchange the ticket at the venue directly.

On the day of event i know there will be a huge rush and it wont be possible and i have to follow up with them. I paid for home delivery and it has gone waste....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — offers on bookmyshow

 SEEMA MEENA on Dec 26, 2017
I booked a movie show (Tiger) on 22dec, and got coupons too. I choose one offer from subway and went to grab that offer but after reaching their, they denied (Malviya nagar), than i visited another subway at raja park. The response of the people was the same, they to denied to give me that offer and gave a explaination when i asked the reason that i have talked to the owner of book my show... And because of some problems the offer is shown on the site but not valid. Really disturbing offers, solve out this problem as soon as possible....
Complaint comments  Read comments [2]Complaint category Movie Rentals

BookMyShow — isl kochi ticket - 2 nos@650 + charges

 shajeermm on Dec 24, 2017
My name is shajeer mm, i am form kerala.

I bought 2 tickets for isl match 3.12.2017 @ kochi on 2.12.2017 from bookmyshow through online. With confirmation i got message you can collect the original ticket from the "box office" at stadium showing the confirmation. While i reach stadium there was no "box office" or ticket counter i can collect the originals. No body is aware of how to collect the online ticket. I lost my money 1300+ trusting the bookmyshow to book the ticket. I want my money back. Ticket confirmation an transaction details attached...
Complaint comments  Read comments [1]Complaint category Sports & Recreation

BookMyShow — disgustingly organized a r rahman encore concert at brabourne stadium mumbai

 kavita mirchandani on Dec 23, 2017
I booked 4 tickets in the platinum 5000 rupees for the above concert held on 17th december vide booking id bbsm002nqyfchu.
It was the most poorly organized event that i had ever been to. The placement of food stalls within the concert area was the worst possible arrangement with people getting up to buy food throughout the performance and vendors walking in and out of the rows and aisles shouting out their wares through the performance. One can expect this in a football match but not in a musical concert from one of the most celebrated musicians of our time. It show complete disregard and...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

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