BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 62%
Submit a Complaint

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai City District

Customer Care Phone Numbers and Contacts


Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (197)

BookMyShow Complaints & Reviews

Sort by:

BookMyShow — unlock offeror promocode is not working to me

 ரேகா விஸ்வநாதன் on Sep 10, 2018
Hi my promocode is lmwzv21hw3
Is not working me.. how I will booking my tickets in promocode... I always try to 3 or 4 time but still is not to working me.. please check and immediately respond me.. other wise please check out my issue.. I hope you kindly reconsidered us finnaly my compliant is post please again i will rewest you thanking you......
Complaint comments  Read comments [1]Complaint category Banks

BookMyShow — internet handing over charges

 Nirmala 66 on Sep 8, 2018
I am from pondicherry. I have noticed that the internet handling charges for booking an online movie ticket is varying by huge margin for different pondicherry, the charges for the same is more than 28% excluding the gst for it.

I know that the convenience fee is your source of income and your business strategy to charge every single ticket instead of every payment is giving you more profits for the time being.

After all this, the heavy differential charges you levy on two tier towns like pondicherry is very unfair and i request you to address the issue...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — ticket cancelled without communication

 Sandeep.Dwivedi on Sep 4, 2018
Booking id lkth0xbdg13des

Extremely disappointed to find that the movie screening is cancelled after reaching at the theatre.
I wasted my time and travelled 20km in bangalore traffic to reach the theatre.
No communication from bookmyshow.
Is this what you do? This experience has made me to never book any tickets at bookmyshow.

1. Why did i suffer because of improper communication between bookmyshow and theatre?
2. Why my phone to bookmyshow was not picked up after multiple attempts?
3. Why is the theatre claiming that they communicated...
Complaint comments  Read comments Complaint category Cinema

Book My Show — fraud website that is collecting black money indirectly

 pnsweb on Aug 26, 2018
Myself dheeraj kumar singh, i booked a tiket from for the movie satyamev jayate, before the payment it was showing the correct movie name but after payment booking changed to the movie name happy phir bhag jayegi that i do not want to watch. When i contacted to customer care they denied to change movie and also denied to refund my amount. This is totally cheating and activity of black money collection indirectly. Such cheating website should be closed.

Dheeraj kumar singh
Mob:- [protected]...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — unfair practices in the theatre

 Venkata Chandrasekhar on Aug 15, 2018
I have booked two tickets online with booking id: skdt00ubrgqpzf, first class diamond circle: b11, b12 seats on 14th aug, for the movie geeta govindam 15th aug, 2018, 11.15am show. At sri kanaka durga theatre, narsapur. But the seats were sold to the other as blacktickets and not allowed to enter me. I entered into the theatre premises at 10.00am, but not the bookings were opened. The ticket counters were opened at 10.30 am and said that all tickets were sold out. I have shown my mobile ticket message, but they denied. I have no option to put a complaint against theatre authorities to the district...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — against theatre

 Abhi S Nair on Aug 14, 2018
Hlww me from kerala.. Today morning booked 3 tickets for vishwaroopam 2 through bookmyshow app in jb cinemas theatre nallila (Kollam district).. Showtime was 2.45 pm. When we reach there theatre owner and employees told that there is no current and need a minimum of 10 people.. Totally disappointed by the people's behavior.. As a common man travelled more than 10 kms was really fedup with the incident.. Kindly take proper action for this. Thank u...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — fraud in booking

 Hardeep S Sarao on Aug 5, 2018
We book the tickets of a movie for 7:45 pm srs patiala but technically the confirmed tickets are given to us for another movie at 5:00 pm show .. consumer care totally harrAshed us we pay all charges without any of our faults . So much harrashed by bookmyshow . All money and time wasted . No option to book the show which we want to watch total fraud...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — forced to leave theatre with mental agony [Resolved]

 Sudharsan K on Jul 26, 2018
Subject: forced to leave theatre with mental agony

1717 hrs
Booked 2 tickets for 2240 hrs show in cinemas
2145 hrs
Reached premises awaiting for print out at counter
2205 hrs
Got print out of ticket and was inside the premises
2230 hrs
Checked with refreshment counters at level 1 since no one was in the fort screen at level 2 where the show is to be screened

2240 hrs
Staff comes and instructs us to leave since there were low occupancy. I wanted to talk to duty manager. He said only 2 of the seats...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — refund of movie tickets amount which is deducted from my account but didn't get any confirmation [Resolved]

 Chindem Nikhil on Jul 26, 2018
I filed a complaint against book my show for refund my wrongly deducted amount, they said with in 10 days the refund will be done. I filed a complaint on 14th july now date is 26th july.. Still no response about my complaint status. This is very bad experience and also the reputation of the organization further reduced with these type of experiences to the customers..
So i requested you to kindly solve my complaint and refund the amount as soon as possible sir thank you.....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — movie ticket amount got deducted but didn't get ticket, neither money back [Resolved]

 Ankit Aryan Choubey on Jul 24, 2018
I tried booking ticket on 30 june for sanju movie in inox brookfield. Ticket didn't get book and rs 312 got deducted. I called the concern person at inox, they confirmed ticket has not booked. Your amount will be refunded. So far in next 24 days it has not come in my account.

I called them again today and they are telling we can't do anything. Please help.

Reference transaction no. — [protected]igadvzjrb1...
Complaint comments  Read comments Complaint category Movie Rentals

BookMyShow — refund not getting thru bookmyshow(looting customers ) [Resolved]

 Hiten Bhatia on Jul 16, 2018
I had booked two tickets through book my show booking ID:PRBT00M1WHY2P6 on 15.07-2018 in Mumbai(Borivali) of one play show for my mother and her friend who is age is above 50 years on 23/07/2018 but than language was know to be in marathi she can not understand language .Just to inform you further location was also very far from our place . The complain was registered on the same day. But no action have have been taken They are saying as to travel from kalyan
to Borivali in heavy rains attend that show as it can not be refunded or cancelled .

Kindly do the needful at earliest.
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — money deducted from my bank account but not confirmed tickets

 Chindem Nikhil on Jul 14, 2018
I booked movie tickets on 14/07/2018 at 11:55 on book my show through payzapp from my a/c number[protected] it showing that amount we're deducted but tickets not booked and any information about that transaction not came. The customer care is not providing any information I was very shocked and booked for spent another amount I lost my valuable time and money. The relevant screenshots are attached with this complaint please check thank you....
Complaint comments  Read comments [1]Complaint category Products & Services

BookMyShow — wrong seats availed to me as seats which I booked were gone [Resolved]

 Priya Singh 0628 on Jul 13, 2018
I booked antman and wasp at inox dahisar today. I selected seats B20 21 22 and 23
At that it was showing available. When i got confirmed tkts they gave me B31 32 30 and 29. I never book corner seats. When i called them mailed them they told me no solution for u as we cancel tkts only for our superstar customer... Crap. They looted my Hard earned 1500 as my family is annoyed they dun want corner seats and no one is gng now. So bookmyshow hats off to u for no solution....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — always unable to avail 1+1 offer on icici coral card offer or visa blockbuster offer [Resolved]

 anuajayan on Jul 1, 2018
I tried to book ticket and try to avail 1+1 ticket offer using my icici coral credit card, i always get stupid errors and i end up paying full amount. Moreover for visa blockbuster offer it has been disabled by bookmyshow to not to get discount benefits. Even if i tried to also will receive some annoying error or excuses.

Tried contacting bookmyshow customer service regarding same they will replay as please attach screenshot for the same so as to resolve this issue. Once replied them with screenshot then their will be no reply. Such a worst and pathetic service from bookmyshow.
Complaint comments  Read comments Complaint category Cinema

BookMyShow — need my ticket amount refund asap

 Rosamund Mary on Jun 30, 2018
I booked the tickets for sanju at rassaz mira road for 10pm show for 30/6/2018 on 29/06/2018
Email and the money was deducted from my sbi account of rupees 246.96. The reference number for bigtree entertainment pvt transaction is igadvxefh9. I need my money back asap. This is not done at all. Please refund the money. Your customer service is really bad. No one is picking up the phone as well on both the landline numbers. If i don't receive my money back i will go on your facebook page and post a public complaint over there since i see so many of us facing the same...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — movie ticket booking pondicherry [Resolved]

 shiva cmrl on Jun 18, 2018
On sat, 16th i booked ticket for jurasic world for 6.30 pm show at muruga theater, pondicherry. First i booked seat nos e10 to e7 (4 tickets) the booking id muth[protected]. Amount debited but i didn't receive any confoirmation. Hence i booked 4 more tickets for the same show vide id no. Muth[protected], for which also i didn't receive any confirmation, but i took snap shot. Due to the untimely confirmation i paid twice.
Hence i kindly request you to reimburse rs. 738.40/- immediately...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — cancellation of ticket id pmsj0000012984 [Resolved]

 kalutaran on Jun 15, 2018
Dear team,

My booking id is

Booking id: pmsj[protected].

Seats: platinum - d1, d2.

2 seat (S) for race 3 (U/a) on fri, 15 jun, 2018 1:15pm

At platinum movietime spa: jammu (Audi 1).

I have facing some medical emregency in family today,

Request to you kindly cancel my ticket for tommrows show,

Kindly refund the money after duducting charges,

During customer care call he is saying that he will arrange canclation for the same shows but now he is deny the same
Complaint comments  Read comments Complaint category Digital Cameras

BookMyShow — change date of show [Resolved]

 ofaq on Jun 13, 2018
Sir i request Please, if you change my ticket date, we have accidentally booked the show in the wrong date plez plez sr...
Complaint comments  Read comments [2]Complaint category Education

BookMyShow — transaction was failed two times but charges debited to my credit card after 24 hours

 Rksaria on Jun 11, 2018
I have tried to book my movie ticket on 09.06.18 at about 8 p. M. For 2.55 p. M. Show of 10.06.18 at pvr mani square, kolkata. Tried two times but both times i have recd message for transaction got failure after completing payment procedures of rs. 1591.50

Third time i have booked my ticket after 1 hour & the same has been booked.

Surprisingly i have recd message from my sbi credit card on 10.06.18 at about 10.38 p. M that my account has been debited for rs. 1591.50 & agains same message recd at about 10.48 p. M.

I can't understand when both the time,...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — kaala show cancelled by pvr phoenix on 8th june 2018 but bookmyshow refuses to refund [Resolved]

 Cvangoor on Jun 10, 2018
I booked ticket for kaala at 2 10 pm show on 8th june in pvr phoenix market city, whitefield, bangalore. I booked my ticket using desktop. I was in an assumption that i had the message and mail from book my show. When i went there i checked and i had the confirmation number in my google calendar. With that i checked in the box office, the box office person told me that 2 10 pm show is cancelled and no kaala movie screened in that mall. I asked how about my online ticket and they said me to contact book my show. Called book my show and told that i have been informed in box office that show has been...
Complaint comments  Read comments [4]Complaint category Cinema

Recently Discussed

(5 minutes ago)
Samsung India
fraud happened in the name of extended warranty.
(13 minutes ago)
Samsung India
washing machine
(16 minutes ago)
Samsung India
foolish/fake/unprofessional employees at samsung store cyber-hub
(17 minutes ago)
Samsung India
(19 minutes ago)
Indusind Bank / Consumer Finance Division

Featured Complaints