BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 57%
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795
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

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Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
57%
Complaints
795
Pending
105
Resolved
429
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (171)

BookMyShow Complaints & Reviews

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BookMyShow — money was debited from my account twice to big tree entertainment but not received booking confirmation

 amrutavb on Nov 18, 2017
On 17/11/17 I was trying to book two tickets of India vs Shri lanka 2nd test match which is going to be on 24th November to 28th November at Nagpur. firstly I tried to pay by my fathers debit card of union bank . it was showing unsuccesfull...then I tried to pay by my SBI net banking ...it was also showing unsuccesfull to book. when I checked...both time, the transacting was happening, Rs. 521 was debited from union bank account and also Rs.521 was debited through SBI net banking to big tree entertainment pvt ltd.

the resolution I am expecting is the booking confirmation and the match...
Complaint comments  Read comments Complaint category Sports & Recreation

BookMyShow — money not refunded and tickets cancelled automatically

 vrutanshi on Nov 17, 2017
Tickets were booked for the movie iitefaq in the pvr cinema at orion mall panvel, navi mumbai. The card details were added and the payment was made. Once the money was cut from the card but as soon as we tried to check the booking, a message flashed on the screen showing that the cinema or the theater has cancelled your tickets. It has 15 days but the money has not been refunded. Kindly help!...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — payment debited but ticket not confirmed

 Harminder Sembi on Nov 12, 2017
I have tried to book a movie ticket through bookmyshow mobile app on 12 november 2017 at 00:15 for the movie ittefaq my debit card has been debited for the amount of ticket but i didn't got ticket booking confirmation instead i got a message from bookmyshow that the transaction was unsuccessful i want total refund of the amount deducted from my account.
[protected]
Harmindersembi. Hs@mail.com...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — bookmyshow refuses to reschedule my booking

 Abhijith Sriramareddy on Nov 10, 2017
I booked tickets today on their app to watch thor with my friends. The booking was supposed to be done for saturday nov 11. On my first attempt when i had selected date correctly, the payment transaction got declined because of wrong card details. When i rebooked the tickets, apparently the date defaulted to today which is the 10th. I was not careful enough to check that as i expected the date to remain same. And no where in the booking process they ask explicitly to select or confirm the date. After booking the tickets and when sharing the ticket details with my friends we got to know that the...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — complaint about the customer care executive misbehave

 subhajit bhowmic on Nov 9, 2017
Recently i talk to the customer care executive mr. Manzoor... During the first phase of conversation he talked to me very politely but after sometime he talked very rough and used a very misbehaving voice which i didn't like at all... I experienced very bad feelings during this conversation. I think he should know how to talk with the customer... I think a valid accountable person should look after this issue seriously and should observe that the customer should treated well because we haven't call the customer care for time pass, we called because we experienced some problem and if the customer...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — booking reschedule

 kgottam on Nov 6, 2017
I have booked for 6 movie tickets (Booking id : wwfkrtz) along with f&b - tickets:rs 900/- and f&b:rs 1800/- on incorrect date. I have immediately called up book my show to have the booking rescheduled to next date. I was told that it is not possible and whether i come for movie or eat snacks or not doesnt matter that i will be charged. How can refund be not possible at least for f&b as it has nothing like booking. This is definitely amounts to cheating. I request you to refund total amount as i have reached out within 10 mins after my booking with a request of re-booking for next day and was blatantly...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — no option of cancelling booked tickets

 Samayita Kundu on Nov 3, 2017
We have booked 5 movie tickets of cost around inr 1200 (Booking id wn7xn99) but unfortunately 1 of the person felt sick and we were no more in a position to enjoy the show. We thought to cancel /postpone the date. Surprisingly, there is no option in the app and book my show was not supporting this in their customer facing business model. If it not addressed with proper reason, we have to reach to consumer forum/any governing body....
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — refund of secret superstar movie

 Dvjadhav on Oct 29, 2017
Please refund my rs 398.76 for the three secret superstar movie tickets booked for sunday 29/10/2017 for 4.30 pm from cinewonder thane. I had booked 3 tickets on 26.10.2017 at 11.57 pm online. I didn't get seat confirmation. I have got only this message, your transaction is is still in process. We are yet to receive a response from the bank/cinema.
Please wait for few minutes
Transaction time thursday 26 oct 2017, 11.57 pm

Seats gold b9, b10, b11, please check the status

Bank transaction ref. Icacgllhr7
For rs 398.76 on 27/10/2017, 00.02
The...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — tickets issued with wrong dates and no response from book my show.

 kivimerc on Oct 27, 2017
I booked tickets for unnadi okkate zindagi movie through book my show. The tickets were issued for 25-10-2017 but the actual date of release of the movie was 27-10-2017. I have raised a ticket request for this. I have been charged and there is no response from their end nor the refund for my amount. The show time waxs at 7:20 and there is no update though the ticket was raised.

Attaching ticket for ref....
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — pre-booked f&b vouchers have below par value

 amit phadke on Oct 27, 2017
I booked tickets online on book my show for 8 pm show of golmaal again movie on 26th oct at roxy theatre, opera house. On the book my show website, i also chose to pre-book food & beverage (F&b) for a pop-corn & soft beverage combo worth inr 170.
To my surprise and disappointment, when i redeemed the f&b coupons at the counters, i was handed small size popcorn worth rs 50 and pepsi worth rs 75 against the pre-booked f&b coupons.
My complaint is against this cheating by book my show where they promise f&b worth rs. 170 which actually turns out to be of cheaper value when you endorse...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — bookmyshow.com cancellation of ticket

 hem9 on Oct 23, 2017
I had booked04 tickets for the golmal again movie at rajhans, surat on 27.10.2017 via bookmyshow.com. Booking id - rjcs1883114

By mistake, i inadvertently selected the date 25 october instead of 22 october. Upon confirmation of the same, as soon as i received the email confirmation, i realised my mistake and called bookmyshow as well as rajhans cinemas within 5 mins of the booking confirmation. Both flatly refused saying they have no olicy of refund, cancellation or rescheduling.

This is a highly unfair, inappropriate and unjust policy. Its a human error, can happen......
Complaint comments  Read comments Complaint category Cinema

BookMyShow — my savings bank a/c debited by rs 400/- on 19.09.2017 but my wallet is not credited

 tirumalareddyn on Oct 23, 2017
I had send an amount of 400/- from my sbi a/c through internet banking. My a/c is debited and my wallet is showing zero balance. The transaction particulars are as follows. I've been waiting for refund of my amount from past one month but there is no such one.
To transfer inb bookmyshow.com book_show payments jsbi[protected]igacaxtud4.
Please look into the matter positively and do the needful.
Thanking you sir....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — cancellation of show

 tanya kataria on Oct 20, 2017
I booked 4 tickets in ansal plaza but the place where i booked is vaishali nagar in gaziabad and i wanted to book in palam vihar gurgaon... The show was at 7:30pm in vaishali nagar and we went to ansal plaza in palam vihar at 7:30 pm in screen 3 but another movie was going on there... So we came back... We want money back if possible or arrangements of the tickets
Movie:-golmaal again
Time:-7:30pm
Hall:-screen 3
Place:-vaishali nagar instead of palam vihar
Seat:-a3, a4, a5, a6
Please help... Thanks...
Complaint comments  Read comments [1]Complaint category Cinema

Book My Show — non refundable of movie fares [Resolved]

 ajnair22 on Oct 18, 2017
Sir on 18/9/2017 we booked two movie tickets for an english movie in mirag cinema bhilai chattisgarh. But unfortunately after the movie was screened for just five minutes electric supply went off and the screening was cancelled. The proprieters told to all the audience that the amount will be refunded to your account in 10 days but till now the amount has not been refunded...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — cancelled ticket amount not refunded [Resolved]

 proy90 on Oct 17, 2017
An amount of 4057/- has not been refunded by bookmyshow for a cancelled event after multiple calls/emails/follow-ups. They promise to help us in the refund process everytime but no action has been taken so far. Please take action against this company since they are just cheating us, nothing else. Havent seen a company more irresponsible and fraud.

Booking id-flok01ajf6yp9p
Amount - 4057/-...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — refund policy of the company

 Ritika Mirchandani on Oct 7, 2017
I had booked 5 tickets for the lego ninjago movie at pvr cinemas, lower parel on 07.10.2017 via bookmyshow.com. Booking id - wqbm9l9

By mistake, i inadvertently selected the date 7 october instead of 11 october. Upon confirmation of the same, as soon as i received the email confirmation, i realised my mistake and called bookmyshow as well as pvr cinemas within 5 mins of the booking confirmation. Both flatly refused saying they have no olicy of refund, cancellation or rescheduling.

This is a highly unfair, inappropriate and unjust policy. Its a human error, can happen...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — felt cheated after booking tickets 500+taxes (640/- per ticket

 pretty girl on Oct 7, 2017
Friday morning, 6th october 2017, my daughter calls me up to ask if i was free in the evening & that usha uthup is live in concert at dublin square (Phoenix market city, kurla) since i am a huge fan of usha uthup, she booked 2 tickets from book my show @500/- each + taxes (Total 1, 280/-for 2 tickets) 8.30pm was the timing given on the e ticket
I am 59 yrs & my husband is 71 yrs old, we somehow reached the venue at 8 pm so as to get front place since it was first come first served basis. We did the registration, got our tickets in hand & were told to come back at 9 pm since there was another...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — I'm complaining as it was saying tickets were unavailable

 Saurav Sarkar Sarkar on Oct 6, 2017
I am feeling really bad to file a complaint against you and i restrict me from doing that as i am a great fan of indian cricket and the tickets for the lone match in guwahati this year between india and australia 2nd t20 were shown unavailable on the bookmyshow app on my account but tickets were available at that time of rs 500 for student as i am a student of cotton college.
I am hurt very much with your act....
Complaint comments  Read comments [2]Complaint category Online Games

BookMyShow — wrong ticket confirmed

 neeraj Bahlnb on Oct 4, 2017
I was trying to check my voucher of 1000 rs on book my show in the main while random tickets for random date has been booked for 2 people cost of 500rs...

When i called the customer service the lady was rude...

This is bug difference when it's comes to customer service of india and us. Canada.

I shame to say that by doing is small tricks in system to give trouble to customer is wrong.

That's the problem here. Instead of helping trying to steal to make money....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — cash not return

 Santanububudas on Oct 4, 2017
A transaction of 184 rupees was made from my account but my ticket was not booked and cash also not returned.
So please give my money back.3 times i made transaction to buy 2 tickets. I want to buy tickets by using debit card through bookmyshow. But everytime my transaction failed but money was reduced from my account. So i request you to solve my problem....
Complaint comments  Read comments [1]Complaint category Banks

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