BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 65%
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COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
65%
Complaints
1000
Pending
84
Resolved
621
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (247)

BookMyShow Complaints & Reviews

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BookMyShow — failed transaction - through google pay

 SubikshaS on Sep 20, 2019
I made a purchase of 8 tickets for lion king through google pay on 26 july 2019. Money got debited from my account when contacted the bookmyshow show they said it's a failed transaction and haven't received the payment. I checked with my bank. They said the amount has been deposited to big tree bookmyshow account. It's been more than 2months no proper response from bookmyshow. All i get as response is money has not been received by bookmyshow. Can u please clarify as to whom i should hold accountable for?...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — money debited but ticket not received

 akhilkanna on Sep 20, 2019
Hello sir,

On september 10th tuesday at 4:30pm i made a payment of rs 678.93 for saaho movie for sep 10th in carnival, ameerpet, hyderabad in bookmyshow due to some technical problem after the payment is done page has been reloaded. The payment is done with an booking id:[w7umcnv].. Money is debitted from my account but i have not received the tickets. Again i tried 2nd time tickets was booked and 2nd tie money also debited of 678.93rs. I called to your cstmrcare they said it will refund within 7 working days today 11t day till now i didn't get back my money. Is this your way of...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — failed transaction for online payment

 Kokyamore on Sep 14, 2019
His is kaustubh more
I made a booking of 4 on a movie named mission mangal on 13 sept 2019, 2:32 pm at abhiruchi mall, sinhgad road, pune, india. I did the transaction with the help of google pay, so during the transaction it got failed and gave an error, but my money 823/- got debited from my account. After that i made one more transaction of 4 for the same movie at the same venue, and it got successful transaction. Now as per bms policy the money should be refunded to the back account. I waited for 15 hours but no response. I also contacted the bms customer care no. But got answered that...
Complaint comments  Read comments Complaint category Movie Rentals

BookMyShow — regarding money deduction before ticket

 Bitupan Roy on Sep 9, 2019
Hello concern person,
Today I tried to book 3 tickets but I got my ticket at the last moment of movie.It was about to end. While booking, app was giving error and totally it was hanged but my money already deducted and did not get tickets. So Kindly refund my money, it would be very helpful for me as I am a new user.
My booking ID-APSG[protected]A
Total amount-560.88
Account no-[protected]...
Complaint comments  Read comments Complaint category Banks

BookMyShow — difficulty in entering theatre

 Jinto Mathew on Sep 8, 2019
Sir,
I purchased tickets online for the movie ittimani today in ashirvad, perumbavoor. I got the confirmation sms as well as email.in all theatre, this confirmation sms or email was enough to enter into the theater.in ashirvad, i need to wait in the queue for collecting the tickets for entering into theatre by showing my confirmation sms. This seems to be very difficult for my family. We were using these facilities after paying additional internet handling fee to avoid the long queue in theatre. Not only me, but many others are also have done the booking online and need to face the same...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

BookMyShow — blaming cancellation

 Harsha Akhi on Sep 4, 2019
Hi

I have booked a ticket for which show begins at 10:50. I am a bookmyshow superstar and i am provided with an option to cancel ticket 20 minutes prior.

I tried from 10:20 to cancel as it was raining and my zoomcar booking was canceled. I was unable to cancel and i contacted bookmyshow at 10:32, after a while they asked me for a screenshot and i gave them at 10:40.

Now they are using the same against me saying it is tried at 10:40 and i have to try before that.

They made me book another show to have a error sent to them and now they blaming...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — failed transaction for 8 tickets payment made through google pay

 Subiksha Sekar on Sep 3, 2019
I made a purchase of 8 tickets through bookmyshow app for the movie lion king on friday on july 26 through google pay. When i contacted for tickets cancellation i was told it was an unsuccessful transaction. I have made several calls. But no proper response. Either am i told we haven't received the money so can't refund or wed look into it. I have contacted every possible option. Icici as well as google pay say the amount has been paid to the concerned account. Now i am confused as to whom i should approach. I would be really helpful if clarification can be provided as to whom i should approach....
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — money debited but ticket not received money debited but ticket not received please return money as soon as

 Yasodhar Sai on Aug 27, 2019
Money debited but ticket not received — money debited but ticket not received
Hello sir,

On aug 27th tuesday at 10.00pm i made a payment of rs 678 for saaho movie for august 31st in maruthi theatre at palakollu on bookmyshow due to some technical problem after the payment is done page has been reloaded. The payment is done with an reference no:[protected].. Money is debitted from my account but i have not received the tickets so please react to this mail immediately and see that my money is back to me as early as possible.

Thank you
Yashodhar siva sai...
Complaint comments  Read comments [1]Complaint category Banks

BookMyShow — money debited but ticket not received money debited but ticket not received

 Rahul EVS on Aug 27, 2019
Money debited but ticket not received — money debited but ticket not received
Hello sir,

On july 30th friday at 10.15am i made a payment of rs 233 for maryada rammanna movie for august 1st in prasads on bookmyshow due to some technical problem after the payment is done page has been reloaded. The payment is done with an reference no:[protected].. Money is debitted from my account but i have not received the tickets so please react to this mail immediately and see that my money is back to me as early as possible....
Complaint comments  Read comments [1]Complaint category Banks

BookMyShow — different show from booked

 Jay121 on Aug 19, 2019
Respected Sir/Ma'am
I booked a show for Batla House at RN Cinema (Rohtak, 124001) on 18th August(6:25 pm) through BookMyShow and instead there was no show of that movie at that time..
I have uploaded a screenshot of the confirmation which you sent to me via email..
Please refund my money or I am a lawyer and fond of going to Consumer Court.....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — rs. 100 movie voucher [Resolved]

 Rai0000 on Aug 17, 2019
I had purchased a movie voucher for 100 rupees for the movie mission mangal. When i applied the promo code and tried to book tickets for the movie on 16th august 2019, due to some reason the transaction failed. So i started the booking all over again. But i couldn't apply the code this time.. They said i have already applied it. This is really not fair as in the previous case i couldn't book my tickets. So i want my rs.100 to be refunded. Please look into this matter.
Mayurakshi....
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — non refund of ticket money [Resolved]

 hns122333 on Aug 14, 2019
I. N. Shanmugam make the following complaints for redresse;

(A) on 12/8/2019, i booked ticket for two adults for a film (Nerkonda paarvai) in vetrivel theatre, nanganallur, chennai, tamil nadu. After netbanking, debiting rs. 441 from my account, the screen showd "paynimo - unable to process. Yhe screen remained standstill and the ticket never came. I had to book another ticket for the same from mr. Vasanthan's login account, deducting rs 441 from his bank account. I request the amount rs. 441 appx may be recredicted to my account at the earliest

(B) earlier, on 10/6/2019,...
Complaint comments  Read comments Complaint category Unauthorized charges

BookMyShow — tickets booked but not getting tickets [Resolved]

 Sravanasandya on Aug 12, 2019
I have booked a ticket for lion king
After booking through upi transaction payment s successful but i didn't receive any tickets
Asked n pvr cinemas about this issues
They assured i'll get back money as soon as possible because ur tickets s not booked yet

So i have waited these days
Till now there s no refund on my money
Please check this issue and return back my money
I have provided google transaction i'd cicagkc6yjdrma

And upi transaction id[protected]...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — their rejection to cancel the ticket inspire of 'cancellation available' option mentioned by them [Resolved]

 Sowmya2504 on Aug 7, 2019
I booked movie tickets on 07/08/2019 for 7 members for the movie kurukshetra at nartaki theatre. While booking the tickets, 'Cancellation Available' option was given by them. Once the booking was done, since I was not comfortable with that time, I agreed to cancel the ticket with 30% cancellation charges. But now they are telling tickets can not be cancelled nor the refund be done . So please look into my issue and do the needful...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — ticket booking regarding

 신두신두 on Jul 21, 2019
I booked 2 tickets at prozone mall. I reached the theatre late due to traffic. Once i reached the hotel, they were like this ticket has not been booked and you have to buy 2 tickets. But i was deducted 662rs for 2 tickets and beverage from my card while booking the ticket. The staff there informed me that the money will be refunded. But there is no refund initiated yet....
Complaint comments  Read comments [3]Complaint category Cinema

BookMyShow — amount refund not received [Resolved]

 SivaSatyaPrasadLakkoju on Jul 19, 2019
I booked 2 tickets for a movie through phonepe app on bookmyshow. The transaction was cancelled due to some reasons and the amount got deducted. I contacted both phonepe and bookmyshow, but they said the problem is not from their end. I didn't get my amount of rs.257/- back after a cancelled transaction. I have lodged the complaint three weeks ago. You asked my contact number to proceed further in this issue. ("my contact number is [protected]").
Now please do the needful as soon as possible. Thank you....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — movie ticket receipt [Resolved]

 Pratishtha Sahu on Jul 19, 2019
I have booked 2 tickets for movie "has jhan pagli fas jabe" on 19 july 2019 at 3.20 pm for 5.00 pm show for the same date at mathur cineplex, dalli rajhara via paytm linked to my icici bank. After completion of transaction, i didn't received any ticket confirmation on my mail and phone. When i checked my bank statement, amount of rs 242.12 was deducted and i didnt get my tickets. Plz sove my problem asap....
Complaint comments  Read comments Complaint category Banks

BookMyShow — company looting customer in the name of internet handling charges

 Natisha Kadam on Jul 17, 2019
As per the news on the internet, a case was filed against book my show for charging the customers extra amount under the name of internet handling charges.
One of the website giving this information is https://www.thebetterindia.com/180422/paytm-movie-tickets-internet-handling-fees... />
Reserve bank of india said that these platforms do not have the authority to levy the fee. They further added that it is a gross violation of the central bank’s merchant discount rate (Mdr) regulations.

Today i booked ticket on bookmyshow & it continues to...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — charging extra as internet handling fee

 Vasuprada1983 on Jul 17, 2019
Bookmyshow an online movie ticket booking company is charging an extra amount towards internet handling fee, depending on the tickets we book. These charges are unfair as per the rbi rule, i question the govt using this platform that when there is a rule, why these business people are not following? Why the govt and people are not concerned about this? On top of it why consumer should go to court to sort this out?

I am hoping this will be sorted out quickly.

Let’s bring better india,
Srinivasa srirangam...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — cashback not received [Resolved]

 Sumit tandon1 on Jul 10, 2019
I have made a payment through google pay as per offer however after made payment i have not received cash back then i contact with google pay they said currently no offer with book my show you can refer that screenshot there is mentioned that offer is valid till 18 july 2019 you can refer google pay department chat as well payment of rs.1087 on sunday 31jun...
Complaint comments  Read comments [1]Complaint category Cinema

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