BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 60%
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651
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts


Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
60%
Complaints
651
Pending
475
Resolved
358
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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BookMyShow Complaints & Reviews

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BookMyShow — Booked tickets on your fake locations

 Møhàmmêd Roshan on Apr 23, 2017
I booked the bahubali the conclusion movie on 7:45pm on Sunday as i already fixed my venue vizag but shows as bengaluru sharada theatres I thought it was the vizag's theatre .. as vizag also have sharada theatres. So Im requested to pass that tickets to my location or refund my money as u shows fake locations and we got fools because of ur similar venue locations so kindly check and return or pass the tickets to my location....
Complaint comments  Read comments Complaint category Credit Cards

BookMyShow — Giving tickets before release date & wrong date

 sudhir7389 on Apr 14, 2017
I have booked tickets for 14 th April 2017 for Fast & furious 8 movie. The movie is releasing on 14 th April so I have booked tickets before 1 day on 13 th April 2017.
But I got the ticket of 13 th April 2017 before the release date.
I have booked for 3 person
So almost 600 + 72 rs taxes = 672 rs book my show is eat.
While contact customer care, they refuse to refund or refuse to give another date tickets.
Its big fraud....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Feedback on transaction declined of bms-15 times

 RAKESH KANDARI on Apr 10, 2017
Plz find all the screen shot in next 2 slides of Transaction declined issue. Yesterday again the transaction declined in Bookmyshow on 09-04-17.in last 4 days total 20 times Transaction declined only in Bookmy show. what is the status of A Reference ID - 3661514/Interaction Id-3669249.i already raised the concerned previously on 6th April--15 times transaction declined & 7 th April & today on 9th April--2 times; .again you will give new reference ID & i will receive same standard reply . You already took 5 days time but still no reply. plz do understand..you are gonna loose one important customer,...
Complaint comments  Read comments [2]Complaint category Other

BookMyShow — Online IPL ticket

 kasera.01 on Apr 8, 2017
Dear BookMyShow,
You started IPL tickets selling without any prior information. This is not a way to sell tickets. You did twice, tickets of 10th and 20 April are sold online without prior notice and also when I tried to book ticket it always return to home page from check out page.
This is unacceptable, I am going to complaint about this scam to consumer forum and also to government....
Complaint comments  Read comments [2]Complaint category Sports & Recreation

BookMyShow — Amount deducted on booking movie ticket, but didn't get, confirmed need a refund

 Vinoyalec on Apr 8, 2017
Hi,
Today (Sat april 8 2017) i have tried booking ticket for movie named "1971 beyond borders" using bookmyshow app. Payment was done through net banking. I confirmed payment through app, and rs 160.26 was deducted from my account. I waited for more than 10 minutes for ticket confirmation, but the app remained hung in the payment page itself after that it crashed without giving me ticket confirmation. I didn't got the ticket and lost my money. So i need a refund.

Net banking transaction id : s91178892...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — Not refunding or exchanging ticket

 Archnarawat on Apr 8, 2017
I have booked my ticket for wrong date. Thee ticket needed to be booked for 8-4-2017 but I accidentally booked it for today that is 8-4-2017.The book my show support is not ready to change the date or refund it. The agent I talked to from book my show is Neal. He was adamant and rude on not providing any help or transferring me to a supervisor. My booking ID is WKT26NM.
The mount 1364 which they are asking me to forget about is not a small amount for middle class person like us. They are asking us to forget about it which is unacceptable. I am not asking necessarily for a refund. I have asked...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Request for tickets cancillation and refund amount my account

 lakshmi samanvitha on Apr 8, 2017
Sir/madam,
i s lakshmana rao, tadepalligudem, i was booked 5 tickets in mybookshow on 08/04/2017 at trendset mall vijayawada, amount of rs. 843.35/- for the movie of cheliya, so i was booked wrong show time of 11.20 a.m. increased time of 1.25 p.m. i was rebooked tickets 4 the show time 1.25 p.m. so please cancillation tickets noumbers: :h7, h8, h9, h10, h11. booking id:WQ28BLB. wrong show time 11.20 a.m.so please cancil my tickets and arrange amount refund my account as early as possible. thanking you sir/madam.
thanks & regards,
s.lakshmana rao
tadepalligudem,
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Movie Cancellation

 laxmirani on Apr 7, 2017
I have booked 2 tickets by mistake for wrong movie and wanted to cancel and book another one or change the same to other movie but the regulations are so rigid that i cant get it done even if this was done by mistake. Completely unintentionally. This is really frustrating that no one is able to help on that. I did it by mistake and neither bookmyshow nor the cinepolis is able to help us. very bad...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — Never trust the site: I lost 6575 rupees.

 erohitgarg on Apr 4, 2017
I booked a ticket for a cricket league " Last Man Stands". I was guaranteed 5 matches with the first match on 2nd April 2017 as shown in the ticket. Later I got to know that I have been placed in reserve players of a team. I would not get to play the matches and only if there is a shortage of players. Also I did not get to play the match on 2nd April 2017 as shown on the ticket. On raising the issue with the bookmyshow, they asked me to wait for 48 hours before the resolution but never responded in 108 hours. On calling again, they informed me that I should ask for my refund from the Organiser....
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — Refund my transacted value for failed order

 Rochak Agarwal on Apr 4, 2017
Sir, I was billing my payment for 4 april show of Naam Shabana movie of 10 am @ SRS and transacting value was of 346 rs which I paid by vodafone m pesa app and I loaded the amount then my m pesa wallet paid bookmyshow the amount for which I got deduction messgae from my wallet of which image I had sent u here but I have not got the ticktes ... it totally failed after transaction, this looks like a fault in your BMS app . You must resolve it urgently so that I can get my refund soon
Please help me out and hope for a quick action in the matter......
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — Offer

 me_surbhi on Apr 3, 2017
I entered an offer code while booking movie tickets at book my show but during the transaction my wifi connection was interrupted and after re-entering the details my offer code is said to be exhausted. The following lines appeared after re-entering the offer code "sorry, we can`t proceed with the booking for this offer since you have already exhausted the Limit Per User OR You may have applied it to an ongoing transaction which is not yet cancelled. Please try again after 20 mins. For any queries please write to us at helpdesk@bookmyshow.com. (#-4011)"....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Tickets booking

 Sudhakar devang on Mar 30, 2017
Booked 3 tickets on 30th march. For 7.10pm movie, unfortunately struck in traffic. Called customer care 20min earlier to inform them to change to different time with the genuine reason and the response was like why did you book tickets on book my show we are here to take your money.

I told them to shift it to any other location near to the place i am struck or to a different time what ever you ask or say it was only one answer. Why did you book with book my show stupid people cheating....
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — Not confirm the tickets. Amount reduced in my account

 C ganapathi on Mar 28, 2017
I, c ganapathi, booked 3 ticket's on mybookshow on27th evening for katamarayudu movie but I didn't get any confirmation only I got OTP, when i entered it was processing but did not get anything
Actual price is 425/- ruppees but I added my bookshow voucher worth 150 /-rupees. Total amount reduced from my account is 275/- ruppees. If I lose like this, how can believe it

So, I request to look into this and give refund as soon as possible

Thanking you,...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — I was booked 6 tickets

 Reshma Bhuvanachandren on Mar 24, 2017
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ConsumerComplaints.in › BookMyShow › Bookmyshow.com — Cancellation of Ticket
Bookmyshow.com — Cancellation of Ticket

64 Reviews
Vi vidis92 on Jun 2, 2013
Submit a Complaint
I had...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Event details were fake, worst experience in Ibar on holi

 Patil_Shilpa on Mar 22, 2017
I had booked a ticket on Book my show for holi festival on 13th March 2017 and paid 1k. In the event details it was mentioned pool side party, organic colors and food counters. even starts at 10 AM and closed at 10/11 PM but when we reached there was no color, no food and worst thing was no water in the pool we just stayed for 5 min and came back. very disappointing for 5 min paying 1k is very unethical...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

BookMyShow — Unprofessional approach

 Kundalwals on Mar 18, 2017
Guys and girls, i want to share a lousy and unprofessional experience got from viviana mall as well as book my show today as i booked tickets on book my show for king skull for today 11.55am show at viviana mall in 4dx as i was excited to have an unique experience... But imagine, the show does not exist as per cinema and book my show selling tickets for all the slots of today... People are buying it for service which is not offered by cinema... Is it not fraud... Never rely on book my show and viviana mall as they cheat consumer... Here is the proof... Ticket issued for today show...
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Gift Voucher Redeemed

 rakeshkmr76 on Mar 16, 2017
I was trying to book 2 tickets and up to payment level I went In payment option I redeemed my 2 Gift vouchers and rest amount of Rs 67 I was trying to pay through internet banking. But it showed error and brought me to home page.
Again when I tried to book the tickets, the gift vouchers are showing redeemed
Please help
Rakesh
Rakeshkmr769@gmail.com...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — Non availability of service as promised in the brochure (Event details )

 Ujjwal Jayswal on Mar 15, 2017
I booked a ticket for event organised on 12th march 2017.
Booking id :- oleh00wsqje2tb
Event name :- rang barse premium holi party (Holi event)
Venue :- oyster lounge, jubilee hill, hyderabad, telangana,
Date :- 12th march 2017, sunday
Amount charged :- 999 + taxes
Organiser name :- salman

As per the details provided on the website, it was mentioned that there will
1. Colors to play
2. Tomato festival
3. Rain dance
4. Beverages - 1 beer + 1 bhang
5. Grapes to play
6. Dj (Some particular...
Complaint comments  Read comments [1]Complaint category Other

BookMyShow — Ticket got cancelled but money went away

 Tarini Prasad Roy on Mar 12, 2017
Sir i booked ticket for kong skull island for 13 march at s complex for 3.15 show.payment was done but a message popped that there was an issue.ticket did not get booked but money got deducted from my sbi account.what happened that cause such an error?
how will i get my money back?for booking again will there be another deduction of money the first transaction will be adjusted.
plz confirm sir so that i can take further step.i want my money back
please confirm me when wiil i get my money back?...
Complaint comments  Read comments [2]Complaint category Banks

BookMyShow — Cancel bookmyshow ticket [Resolved]

 Teknoplaza Godrej on Mar 6, 2017
I had booked tickets from BookMyShow.com for a movie at Quest Mall Parkcircus Kolkata. But due to certain reasons, I wanted to cancel my ticket. I called BookmyShow helpline number to cancel the tickets, one day before the show. But they refused my request. Even when I requested them to keep the service charges, and may be more but refund the rest of the amount, the customer acre executive completely refused. When I demanded to speak to their senior, . they promised to arrange a cal back which I never recveived.

Regards,
Samiran Das...
Complaint comments  Read comments Complaint category Credit Cards

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