BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 54%
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607
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts


Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
54%
Complaints
607
Pending
420
Resolved
295
Good news! We have a good connection with the company and they're good at resolving user complaints.

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BookMyShow Customer Care related pictures (121)

BookMyShow Complaints & Reviews

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BookMyShow — Cheating || falsifying the facts || gave out tickets to some xyz without my consent

 gk242 on Jan 18, 2017
I've bought 5 tickets (in four separate transactions) through BMS for 22nd Jan, 2017 third ODI match at Eden Gardens. As per the instructions, my friend has reached the BMS box office counter at 3.15PM 15/01/17 at stadium with booking IDs/QR codes. The counter people reported him 3 tickets can be issued and other two tickets were picked-up by someone else on the same day at 2.55 PM. My friend argued that how can they issue to anyone as QR codes were shared between two people(my friend & myself) only.

The very next day I've gone to BMS counter to check the matter first-hand. The counter...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

BookMyShow — About movie tickets

 Teja Kasina on Jan 17, 2017
Dear book my show,
I booked 2 tickets from book my show for kaidhi no 150 movie.. Bt when I 1st time im doing that processing its erroring and the displayed on dash board due to some error related issues... Another tim im tryng that tim its successfuly complted ur booking.. Bt at the same timI recived the message 1st booking also completed successfully.. Now we want only 2 tickets but there is 4 tickets in 2 times booked & my money also successfully transferd to ur wallet.. Please im kindly requesting u can u cancelled 2 tickets & refund my 2 tickets of money to us...
Complaint comments  Read comments [2]Complaint category Movie Rentals

BookMyShow — Payment not received/refund

 nidhi06 on Jan 17, 2017
Sir,
I booked movie ticket through BMSHOW for Dangal show on dtd 14 Jan 17 .I got message regarding confirmation of ticket but after 40 minute, I got one more message regarding failure of payment. Amount Rs.624.00 has been deducted from my account .I tried to talk at customer care no on same day. but it was so long engaged, I wrote at helpdesk regarding refund before 5 hour from starting of Movie. but no response. Yesterday I made a call again regarding refund of money, executive told that my ticket was confirmed .Due to BMSHOW’s system fault and poor services, I missed the Movie .I want...
Complaint comments  Read comments [1]Complaint category Movie Rentals

Book My Show — Movie ticket refund

 akshay bhadane on Jan 16, 2017
Sir,
I booked a movie ticket through Paytm on 2nd January and Rs.1240/- was deducted from my account but still I have not received the refund.
Your no. is also not reachable. I am trying to connect you on your customer care number but only ivr is replying so i am not able to connect.
I hope that you will take this seriously and will resolve my issue ASAP.

Regards,
Akshay Bhadane
8425815779...
Complaint comments  Read comments Complaint category Movie Rentals

BookMyShow — Sunburn Refund by Bookmyshow

 Meera Badiyani Pandya on Jan 15, 2017
I had booked 4 tickets through an offline agent who then booked it through the bookmyshow portal. I had already booked hotels in Goa and then suddenly they changed to venue to Pune. So I requested a refund. I followed up with Bookmyshow for almost 5 months. On 10th January, 2017, i even got an email saying that my refund has been processed and it should reflect in my bank account withing a day or two. They even gave me a transaction id: 1365438469. I called them asking about the account in which they have transferred and they told me that they ll not transfer the amount but instead will give cash...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — Cinema tickets

 ypr28 on Jan 14, 2017
We are Not provided two cinema tickets worth Rs500. we have booked two cinema tickets tomorrowOn15-01-2017 atPVR RK Cineplex banjarahills Hyderabad Telangana, 10.40am show, screen1. Paid money through Internet banking through IDBI bank.time of transaction7.30pm on14-1-2017. We reside at Gachibowli Hyderabad. We have to know the reason why they are not providing cinema tickets even though we paid through IDBI bank Gachibowli Hyderabad
Cinema name is satamanam bhavati.reply us early....
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — Yet to get promised refund after its been two weeks

 Abismrita Sharma on Jan 14, 2017
I have booked two movie tickets for Dangal on 1st Jan 2017 through this website. The actual cost of the ticket was 207.52 Rs and when I was trying to book the tickets my 1st two attempts was showing in-complete transaction due to technical error by Bookmyshow website. Finally by the 3rd attempt I was able to book the tickets. But when for some reason I checked my bank balance that eve, I found out even for the failed transactions book my show has charged me and deducted the amount of 209.52 + 209.52 + 207.52 = 626.56 Rs. I have asked them to refund the extra amount charged immediately sending all...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — I had canceled my tickets but i did not got any refund

 Pankaj Srivastava on Jan 14, 2017
Dear Sir, On 27.12.2016 I had booked tickets of film Dangal for date 29.12.16 between 4 to 5 pm for 5 persons .Rs 1220 had been debited by you but booking was not confirmed by you so I cancelled it . On 28.12.16 you had send a message regarding refund of money debited by you within 10 working days. But after passing 18 days I have not got any refund....
Complaint comments  Read comments Complaint category Movie Rentals

BookMyShow — Sunburn 2016 Pune

 Nash312 on Jan 14, 2017
This Sunburn was the worst exprience of my life and all credit goes to the Percept and Bookmyshow for making the biggest blunder of the year 2016 with all the lies and for not sticking to their commitments which was displayed in your Marketing materials all over.

Sunburn and Bookmyshow both have dupped people of their time and money. They have failed most of their commitements towards service which they are liable for each and every tickets they sold for the events.

The entire chain of events goes like this

1) In every marketing material from Percept...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow.com — Money debited from bank tickets not booked

 prince@ty on Jan 12, 2017
Hi,

I am Prince (cell no 9597220207). I booked 3 tickets for Bairavaa using BookMyShow.com for LA cinema Trichy 16th 8.30 show using net banking
After selecting seats and entering my account details, bookmyshow website everything was over. An amount of Rs 463.50 was debited from my account. This transaction was done at around 20:41 on 12th Jan 2017.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms.

Transaction Details are:
12/01/2017 CBIBIBO-5985037047-CBIBIBO
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Request to you cancelled the all done at www.bookmyshow.com from debit card no 4786790013799919

 Kraj9 on Jan 12, 2017
Hi,

I am raj kumar, yesterday (06.01.2017) i got a call from mobile no. 8084744825, he told me the i am calling from sbi bank, and he demanded to share the bank atm pin details card number and aadhar card number, even he takes my personal details and he threats to me if i don’t share the same my debit card will be block, then i given all the details to him and he done the fraud with me, therefore i need your help,

Kindly support to me and cancelled the all transaction done at your web site (www.bookmyshow.com), my bank account statement also attached with this mail...
Complaint comments  Read comments Complaint category Banks

BookMyShow — Amount was credited but ticket was not booked

 priyanka jadhav 1978 on Jan 12, 2017
On 8th January 2017 had booked ticket but transaction was failed amount was immediately credited from my bank account
several mails i have sent but not getting any revert from them.
Initally they had assured amount will be refunded but from past days they are not botthered to revert my mail.
amount was Rs.225 but it is a fraud if they dont refund my money back.
Also this fraud they are doing .
I hope I will get justice...
Complaint comments  Read comments Complaint category Entertainment and Recreation

BookMyShow — Request a refund of Rs 772.38/- from bookmyshow.

 smrutiks on Jan 9, 2017
I am SMRUTI SHINDE (cell no 9766929978) I booked 3 tickets for DANGAL' using BookMyShow.com for KOTHRUD CITY PRIDE, Pune, for 9:45 show for date 09 JAN 2017 using Bank OF MAHARASTHRA net banking
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time THE PAGE WAS BLANK '.
But an amount of Rs 772.38 was debited from my account. This transaction was done at around 6:35 PM on 09 JAN 2017.
I waited for around 10-15 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — Refund needed

 zeaksi on Jan 6, 2017
Dear Sir/Maam,

I have tried to book movie tickets through freecharge via book my show app on 1st january 2016. The transaction failed but the money was deducted from my account. Also I got 100 Rs as a promotional offer in my freechrage wallet. I got a message from book my show that refund of Rs 421 has been initiated and will be backed soon, but i didn't get my money back. Please look into the matter.

--
Regards and Thanks,

Zeeshan Akhtar...
Complaint comments  Read comments [1]Complaint category Banks

BookMyShow — Refusing to refund the amount deducted for failed transaction

 Abismrita Sharma on Jan 3, 2017
I am abismrita here. I have booked two tickets for dangal through bookmyshow on 1st jan 2016. But once i put all the information of my debit card, it shows processing and then i receive an email for the same that the transaction is failed due to some error. They provided me a link in the mail to try booking again, so i used it, but again it showed transaction failed and asked me to retry after 20 mins. I have booked the tickets after 20 mins using the same details and finally it was successful. But when i checked my bank balance its showing that there were 3 transactions which has happened (Including...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

BookMyShow — Lost around 1500 on movie ticket which never book & i lost 1500 & still i have to book by bookmyshow app

 alshair on Jan 2, 2017
Hi complaint handel team,

For the following 2 orders my money deducted but movie ticket not booked & i not got refund 

This happened on 22-dec-2016 & now we are in 3rd jan 2017 but still i not got refund to paytm wallet.

This is horrible service from paytm 

Two times money deducted & only one time credit given for both of this order

2440005172
2439916614

I should get refund of 

Credit of 736.19 & 
Credit of 801.72 

Please...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — Money got debited wrongly twice

 ravindra320 on Jan 2, 2017
Dear sir,
On 16 december, 2016 i have booked 3 tickets twice as first time i didn't got conformation for the tickets. But two times amount got debited.
After that neither amount refunded nor i got conformation for those ticket.
These are the two reference numbers:

Ref number:hf4976019597,
Hf4976053328
Name - s. Ravindra kumar
Mobile no-8428770691
Email-ravindrakumar. Sane320@hotmail.com...
Complaint comments  Read comments [1]Complaint category Cinema

BookMyShow — Amount rs 812 not refunded

 Anju Gouri on Jan 3, 2017
I booked 4 seats of dangal movie 7 pm show on 28 dec in glitz cinema Yamunanagar . Rs 812 debited from my account. But failed messages received in my mobile no. 9996959997. After passing more than onecweek, I dont get my refund of rs 812 still now. Therefore you are requested to kindly refund my money as soon as possible. I should be very thankful to u. Transaction statement attached herewith....
Complaint comments  Read comments Complaint category Cinema

BookMyShow — Transaction done, but am not received my tickets

 Ranjith777 on Jan 1, 2017
Recently booked 2 tickets of dangal for 1 jan 2016 hyderabad from bookmyshow id - 01 akula. Ranjithkumar18@gmail.com and completed the transaction
But transaction completed successfully but i have not received any ticket and i had proof of transaction which i got as msg
Ranjith kumar l, you paid rs117via at book my show (Orderid:bil/001116161759/dangal/284818238)..
Plzz look into the matter as fast as u can coz i need my ticktz fast or refund my balance. Looking in quick response... My another contact no is:7093910120...
Complaint comments  Read comments [2]Complaint category Cinema

BookMyShow — Making fools customers by taking high amount with name of internet charges

 Prem1212 on Dec 31, 2016
Hi Sir, Concern,

It is very sad to know that a users pays additional 30 rupees for each movie tickt to BookMyShow.
I was planning to buy 4 tickets but realised they are charging 138 rupees of internet apart from movie tickets amt.and actually using my own intrnt, this is totally fraud, pls tak strict action agnst BookMyShow.

Regards,
Prem...
Complaint comments  Read comments Complaint category Cinema

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