PhonePe — amount debited in sender side not receive in receiver side

Amount was debited from sbi account but not credited in reciver side but in phonepe app it shown amount credited succefully but still amount not credited 8000 rupees i already clarify with both bank but they side ask with phonepe app because it is third party app. But when asking to phonepe they tell me to check with bank. Kindly take steps to credit the amount ticket id: 71263628