PhonePe — amount deducted but not credited to beneficiary.

Below was the confirmation msg but not credited to benificeary and the back, phone pe says transaction is successful from their end.

Your citibank a/c has been debited with inr 6100.00 on 15-nov-2018 at 10:14 and account [protected]@ybl has been credited. Upi ref no.[protected]

The debited bank says transaction is successful but amount is not credited at all. Phone pe says sbi has also has confirmed that the amount has been received. But no luck the amount is not credited. Upi also says the transaction is successful.