PhonePe — amount deducted from bank account and bill is not paid through phonepe. phonepe transaction failed

Address:

Mumbai City, Maharashtra, 400051

I had payed my electricity bill of tata power mumbai via phonepe of rs 1477 on 3 july at 9:53 am and the amount was deducted from my account but bill was not paid. They said to that the issue will resolve after 24 hours but it is not resolved and they are not giving me proper reply.
My transaction id is n1907030950539870236008
Phonepe didnt initiated about the refund till now.