PhonePe — amount is not refunded even after 10 days

Address:

House no. 46-B, New Colony, Nagla Nain, Bholepur, Fatehgarh, Farrukhabad, Uttar Pradesh, 209601

I tried to book a premium tatkal ticket through irctc app on 24th march 2019 and paid through phonepe app. It got failed and gave response that it was rejected from bank's side. I waited for more than a week hoping that it would auto refund, but it did not. I contacted irctc first to get my refund but they said that they did not received any payment from phonepe and i should contact phonepe regarding the refund. I contacted again phonepe and they said that they would give me an update till 4th april. I have not received anything yet.
Transaction id : c1903241111327470816738
Phonepe ticket id: 48773003
Irctc ticket id: 3468476