PhonePe - Asianet Broadband Payment — asianet broadband payment showing pending

I paid my asianet broadband bill through phonepe on 10th may 2019. But it is still showing sending payment request. The amount has been deducted from my account. Not refunded till now. Transaction is shown pending. I went through view tickets options, but got reply due to technical issues at the biller, it can take upto 24 hours to get the final status of your bill payment. But not resolved till now (13.5.19 5.30pm)