PhonePe Complaints & Reviews

I booked a flight ticket on easemytrip and made payment through phonepe... Transaction failed first time but successful second time and cashback not credited... I continuously mailed to phonepe customercare for cashback but no proper response... After 1 month executive called me and told it's software problem we can't help you but can collect your feedback for future. Don't use phonepe they are just cheating consumer on name of cashback... Customer care is totally useless. They don't take any initiative.

Hey, phone pe is doing fraud... Telling you how... I had recharged with rs.50/- in offer period (Recharge with rs.50 and get rs.50/- cashback) 👈 this was the offer... But wow phone pe hats off to you... Recharge of rs.50/- was failed to my mobile number and deducted my rs.50 /- balance from my account... And in return phone pe give me rs.50/- cashback and telling me since 1 month that the amount has been adjusted to the cashback given in ur wallet... Smartly done you fraud job... Phone pe 👏👏👏... My rs.50 /- gone, now i cannot transfer my wallet balance to my account and also they deducted my balance... So i loss rs.50 /- because of this app phone pe... Bhagwaan kre ye app dub jaaye...👎👎👎👎👎👎👎👎...⇄ i had seen so much people complaining abt the same reason...

I have done my recharge of 499 rs on my jio number. The payment is deducted from my bank account but the recharge is still pending (About 18 hours). I called several times on customer support number also wait for (30 minutes) as they say our executives are busy to assist other customers but they didn't respond. I have also try to contact with email but didn't get any reply. I also contact phonepe through its facebook page but there also they just say sorry and didn't solve my problem and neither refund my money. Very poor experience with phonepe 👎👎👎...

I did my first recharge on airtel of 399 but i instantly received a msg regarding "recharge couldnt be processed" and than i found that the amount was deducted from my account bt at the same time i found that a i had received a amount of rs50 cashback on phonpe as it was my first prepaid recharge... I waited and thought what to do next becoz i didnt receive any balance on my airtel account... After 5 to 6mins i saw that the amount was refunded bt it was only 349 and smartly they had added that 50ruppes and made it 399... Then i did a recharge of 399 on my jio account and used my jio wallet... The cashback i recieved was 75 which was fine according to the offer bt till now i cant understand what happened to my 50rs cashback which i should get according to there offer flashing on my home page... If the first recharge wasnt successful and it was all there technical fault atleast they should have given 50rs cashback on my next recharge btthat didnt happen... Very disappointed with this phonepe...

Dear sir/madam
On date 3/11/2017 I am trying to transfer money rs 2000 to my SBI bank account as per transaction I'd number P1711031915214737843033 but the transaction process fail to send the the money to my SBI account, and today is 9/11/2017 till date I don't get my refund to my account which is link with the phonepe application, so I am requesting to you please do some needful action for refund my money to my account.

Thanks
Surojit manna

I have done my recharge of 499 rs on my jio number. The payment is deducted from my bank account but the recharge is still pending (About 18 hours). I called several times on customer support number also wait for (30 minutes) as they say our executives are busy to assist other customers but they didn't respond. I have also try to contact with email but didn't get any reply. I also contact phonepe through its facebook page but there also they just say sorry and didn't solve my problem and neither refund my money. Very poor experience with phonepe 👎👎👎...

I have three issues regarding to phonepe payment app.1. Transaction failed and my money detected.2. Recharge failed money detected 3. They give wrong cashback. My transaction fail and my money detected at my account. I create ticket in phonepe app. This is 20th day, till now they don't send my money back 1000. They're don't give any response also... They're don't give my failed recharge money also. They're give wrong cashback to me..

Transaction become reversed but amount not received in the parent account

Transaction details:
Id: p1710301429155676878007
Amount: rs. 5000.0

Ticket id: #3824529

Amount has not be credited to receiver.
Respected sir,
On 30th october 2017 i have done transaction from account no.- [protected] to the corporation bank account. After transfer the amount gets reversed in my account. But not showed in my bank credit.
Name - jitendra kumar
Phone no.-[protected]
E mail id - [protected]@gmail.com

Hi team,
Transaction id : nx[protected].

I have recharged my jio number using phonepe for rs.399/- i was supposed to get 84days of validity and rs400/- cashback in my jio account and also rs.30/- cashback in phonpe account. But it was in processing for almost two weeks. Till then offer changed and after multiple reminder and notification they cancelled the transaction and repaid only rs.369 and says rs.30/- was cashback adjusted. Now if i do same amount rs.399/- i will get only for 70days and no jio cashback of rs.400/- promised and also my rs.30/- cashback of phonepe. I want them to correct their unprofessional behaviour by compensating something atleast in my phonpe wallet. I am so frustated following up on the issues with phonepe

I have done my recharge of 499 rs on my jio number. The payment is deducted from my bank account but the recharge is still pending (About 18 hours). I called several times on customer support number also wait for (30 minutes) as they say our executives are busy to assist other customers but they didn't respond. I have also try to contact with email but didn't get any reply. I also contact phonepe through its facebook page but there also they just say sorry and didn't solve my problem and neither refund my money. Very poor experience with phonepe 👎👎👎

I have closed my mobile number [protected] and it that wallet their is approx rs 3381
Which i am asking to transfer to my another mobile number [protected]
Which is my registered number with flipkart.
Phonepe is the company which takes care of the wallet of flipkart and they have been so pathetic in even showing concern toward the problem and sending mails with even no connection

Phonepe is trying to misguide and buildup stories and keeping my money

I have given them all the government document as prove asked by them

Regards
Prashant nair

Phone pe wallet is a third party of myntra, had my credit balance with phone pe wallet since august, while trying using the same amount in oct. It got debited automatically from phone pe wallet. I have not used that amount against any order. And i have tried calling them umpteen number of times. But no one at their customer center at least picked up the phone.

Amount - rs 720; against order no.[protected]-3643003

Email id: right. [protected]@gmail.com

I was send the money of rs 7000.00 to sbi beneficiary account on[protected] via phonepe. And after processing, transaction failed and amount is deducted from my account but not credited to the beneficiary's account. This is my transaction details, phonepe transaction id is. P1711061630352588032270
Please solve my issue. My email id is [protected]@yahoo.com and contact no [protected]

I ordered a package on 13 oct 2017 from jabong using phonepe app but due to some reasons transaction was failed but my account was debited with rs[protected] from account + 200 from phonepe wallet). I complained twice but till now neither they solved my problem nor they are responding to my mails or phone calls.
Earlier they gave me 31 oct 2017 to solvey problem then they extended it to 6 nov 2017 but till date the haven't solved it nor they have intention of solving it.
Please help me to get my money back!!

Dear sir/madam,

The amount of rs. 22190 has been refunded by phonepe to my account but amount has not been credited to my bank account. When i contact to bank they are saying that phonepe is responsible and phonepe are saying that bank is responsible.
Kindly help me out this transaction.
My details are as below.

Phonepe transaction id - p1709210122371369374951
Flipkart order no - od[protected]
Flipkart refund id[protected]
Transaction date : 21 september 2017
Phonepe refund transaction id - p1709210207333839374015
Email id: [protected]@gmail.com

Sir,
As per return id no.[protected] of flipkart the refund amount rs 3355.00 sent to phonepe. As per transaction
Id: p1710301751568349022692 from phonepe app the refund amount not created in bank or phonepe wallet. Many times i wrote complaint to [protected]@phonepe.com always they are replying it is solved.
So kindly help me to solve this problem.
Thank you
Rexy zwetlana
Chullickal
Kochi

I was purchasing a laptop (Model lenovo ideapad 320) worth rs.41, 990/- from flipkart on 15 october 2017. I made payment through hdfc internet banking through phone pe account. Payment was successful transaction no: c1710152147138863340346, payment deducted my account in 16 october 2017.
After payment order was not placed, i contact flipkart, they said we had not received payment, contact your bank.
I raised a query to my bank, bank replied that as confirmed with merchant payment was successful. After that i contact flipkart so many times but didn’t get any solution. I request you to kindly check phone pe & flip cart account if they had received payment with transaction no given above on 16th october 2017.
Here i attached both the bank statement and flipkart transaction details for reference, kindly check and help for the refund of my amount.
Please contact me on this number : [protected]

Dear sir/madam,

The amount of rs. 700 has been submitted by phonepe to my account but amount has not been credited to my bank account. When i contact to bank they are saying that phonepe is responsible and phonepe are saying that bank is responsible.
Kindly help me out this transaction.
My details are as below.
Transaction date : 28 october 2017
Transaction id : p1710282224537431923013
Email id: [protected]@gmail.com

I had made payment of rs.1781 to jaipur vidyut vitran ltd. Via phonepe on 16th october, 2017 at 12.24pm regarding my electricity payment of consumer no.[protected]. The transaction id is:- ici206edf11ef63415e929698b07dea564f.
Till date this payment is not received by jvvnl and it is still showing due. Kindly solve the issue at the earliest. Otherwise i will have to take a legal action against the company.
Thanking you,
Sandeep goyal
Advocate, mumbai.
Cell:[protected].

Dear sir,
I was using phonepay for electricity bill payment and transaction got failed due to technical issue.1020 rs deducted from my account. Now its been 15 days they did't refund money and now they asking me to reach bank for the same.
Worst service they have given as i don't have time to reach bank. Also they dont have any helpline number.

Pl look into the matter

Thanks
Ajay