PhonePe Complaints & Reviews

I was purchasing a laptop (Model lenovo ideapad 320) worth rs.41, 990/- from flipkart on 15 october 2017. I made payment through hdfc internet banking through phone pe account. Payment was successful transaction no: c1710152147138863340346, payment deducted my account in 16 october 2017.
After payment order was not placed, i contact flipkart, they said we had not received payment, contact your bank.
I raised a query to my bank, bank replied that as confirmed with merchant payment was successful. After that i contact flipkart so many times but didn’t get any solution. I request you to kindly check phone pe & flip cart account if they had received payment with transaction no given above on 16th october 2017.
Here i attached both the bank statement and flipkart transaction details for reference, kindly check and help for the refund of my amount.
Please contact me on this number : [protected]

Dear sir/madam,

The amount of rs. 700 has been submitted by phonepe to my account but amount has not been credited to my bank account. When i contact to bank they are saying that phonepe is responsible and phonepe are saying that bank is responsible.
Kindly help me out this transaction.
My details are as below.
Transaction date : 28 october 2017
Transaction id : p1710282224537431923013
Email id: [protected]@gmail.com

I had made payment of rs.1781 to jaipur vidyut vitran ltd. Via phonepe on 16th october, 2017 at 12.24pm regarding my electricity payment of consumer no.[protected]. The transaction id is:- ici206edf11ef63415e929698b07dea564f.
Till date this payment is not received by jvvnl and it is still showing due. Kindly solve the issue at the earliest. Otherwise i will have to take a legal action against the company.
Thanking you,
Sandeep goyal
Advocate, mumbai.
Cell:[protected].

Dear sir,
I was using phonepay for electricity bill payment and transaction got failed due to technical issue.1020 rs deducted from my account. Now its been 15 days they did't refund money and now they asking me to reach bank for the same.
Worst service they have given as i don't have time to reach bank. Also they dont have any helpline number.

Pl look into the matter

Thanks
Ajay

Once i ordered something from flipkart payment was done through phonepe but due to some size issue i returned it n i got refund(refund date - 7th october) in flipkart app ( phonepe wallet) next when i tried ordering some other thing from flipkart through phonepe using wallent amount during transaction all the amount which was there disappear . now the wallet is showing empty.please help me out with this.i tried calling them complaining them but got no response.

I booked two tickets from ticket new using phone pe, when i choose phone pe it was mentioned that 30% cash back up to 125 but i didn't get the cashback yet. Now don't say again that cashback is not eligible to my order because it was mentioned when i choose phone pe to pay the amount. Find the attachment as a proof that it is actually mentioned there otherwise, you will say that it is not eligible like you said when i paid in flipkart (Od[protected]...

I recived fraud call from number [protected] and he told that he is speaking from phonepe bangalore office.
I am user of your app phonepe. My linking moblile number is [protected].
So as response from your side i was asked my opt for investigating the matter on 3.11.2017. But instesd from my canara bank accont rs 1600 and my karnataka bank account rs 1600 has been withdrawn. The phone number which i recieved is [protected] and he told that he speaking from phonepe bangalore office and his name is rajashekhar.
So kindly look in to the matter and resolve this complaint

Hello sir/madam,

I would like to inform that i received a call and got trapped in a phone call received by a person pretending to be phonepe agent and was cheated.

I received a call today morning around 07:22 am from an unknown number ([protected]) stating the he being a phonepe executive and would like to discuss and resolve the matter logged with phonepe regarding "unable to add axis bank atm cum debit card" (Ticket no. 2510874), to which i promptly said that today is sunday i. E. 15/10/2017 and you are calling me so early that to, why? He simply ignored my concern and started by telling that we are here to resolve your matter and problem. He said that in order to resolve your issue, we have to unload (Empty) sbi debit card account from your phonepe account and then add again after adding axis bank debit card. I said that why is it required? He said that it is required. Initially he started with debit card and cvv verification (Sbi debit card no. [protected]) by asking the details and i provided the same being a fool. I neither did strike me that none of the person nor bank representatives are required to ask otp, cvv, pin, mpin or other confidential info due to security reasons. Then to begin with he initiated first transaction for "mobikwik - gurgaon" wallet amount inr 4, 999.00 and had received an otp to confirm the transaction at around 07:24 am and had provided the otp to that guy over phone. Immediately the amount got debited from my sbi account no. Ending with xx5946. He did not sound much of a genuine person so i asked his name and said that his name is 'rahul sharma', meanwhile he processed another transaction for "oxigen wallet - gurgaon" for amount inr 4, 000.00; received the otp and had helped him with the same. (Foolish thing i did in my life, feeling helpless & dithered now). I intervened before he was to ask or make next transaction. I asked 'why is the amount getting debited? Is this the process. Better don't fool me. I shall go to police station to submit a report against you if found fraud'. He replied that sir don't worry you will get the refund as i am processing it as there is small issue in the system. Be rest assured. (Cheater). As soon as that happened so my conscience did not allow me to proceed further the remaining balance which around 15, 000.00 inr, i transferred it to my another sbi account. I kept on telling him that process the refund then we shall continue but he said relentlessly that i am trying a there is some issue in the system. He that said that did you make any transaction as earlier there was around 25, 000.00 inr in your account and now it is not showing that (Was shocked) how did he know that i had around 25, 000.00 inr in my account. Further to his trap, he said that you need to reverse the transaction and get back that money on your account then only whole refund will be processed else you will loose your money so i continued under the wish to get the money back and did the reverse transaction. He performed the transaction towards "ideamoney - mumbai" for amount inr 4, 999.00. I received the otp and helped him with it, he carried out the transaction. After that he carried out two more transactions towards "payzapp wallet - bangalore" and "oxigen wallet - gurgaon" amounting inr 9, 000.00 and inr 1, 000.00 respectively. I was waiting for the refund to be processed but who knew??? As soon as the last transaction completed, call disconnected. I tried to call him on the received number but it was unreachable (Tried 2-3 times). Even i tried to locate/trace his location from internet, all in vain as it showed identified.in all this l lost around inr 23, 998.00 and had learned as lesson that not to trust or rely on another person pretending to be bank executive or agent and never to reveal confidential info to anyone.

P. S. I accept that it is purely my fault but the indian system could be more better to avert such fraudulent calls or traps.

Also let me know that what initiative can i take to avoid such calls. I registered fir at adajan police station, surat, gujarat-395009 regarding the fraud happened with me but in vain as they said straight away that we can't help in this matter.

Take strict action against those who are duping innocent people and stealing their hard earned money.

Bhavin

Transaction is still processing after so many hours and amount debit
4595 on phonepe on 2/11/2017, the amount is deducted from my account but not credited to the beneficiary's account. This is my transaction details, Phonepe transaction id is. P1711021506055358114846
Here are my contact details
Mobile [protected]
Email [protected]@gmail.com
I hope my issue will ne resolved

On 13th march i made transfer of rs 10000/- through phonepe andriod app (Upi transaction) money debited and not refunded. Am continuously asking to phonepe team they are not resolving my issue. Every time they are acknowledging me "your issue is escalated our technical team is working please wait for some time" i was shared all the necessary evidences and documents whatever they asked but still not solving my issue

I made a transfer of rs.5000 on phonepe on 30/10/2017, the amount is deducted from my account but not credited to the beneficiary's account.

This is my transaction details,

Phonepe transaction id - p1710301102133278594109,
Complaint no of phonepe - 3360782.
My pnb a/c no.- [protected]

So please help me.

Regard:
Shambhu
Mob.- [protected]

My phone pe registered is [protected]. I have made transaction on 30th october 2017 which got failed. But i was deducted with money of 14992 rs for failed transaction. How ever i tried reaching phone pe customer care but no response. Customer care is too worst we cant even contact any one for our issue.

This is the first transcation i have done from phonepe worst experience. Expecting u will credit back asap.

I made a transfer of rs.500 on phonepe on 18/10/2017, the amount is deducted from my account but not credited to the beneficiary's account... This is my transaction details, (Your airtel bank account is debited with inr. 500.00. Txnid:[protected]), (Your a/c no. Xxxxxxxx0153 is debited for rs.500.00 on 16-10-17 and credited to a/c no. Xxxxxxxx3901 (Upi ref no[protected]. Amount is not credited yet to either of our accounts... This is the beneficiary details.. 1) beneficiary a/c no. [protected] 2) ifsc code: karb[protected] beneficiary bank name: karnataka bank... Please kindly help me to get my money back...

I have done transaction throw phonepe app in aug 2017. But some how my transaction has failed once next time its done successfully.
After 15 days and taking of lot of follow up phonepe send me email saying that failed transaction is stuck in the bank it self and u need to contact to bank for credited failed amount. I was then contacted with my bank for the same, and bank send me in email that the amount was detected and credited into phonepe account.
After taking numerous followup to bank and phonepe some how phone pe has credited my failed transaction amount to my phonepe wallet and also remove my successfully transaction log from my app and add failed transaction log dated oct 2017 which i haven't done from my end.

So it is clear that phonepe was using my amount on last two months. And continue saying that the amount was stuck in the bank.

Don't go to any transaction with phonepe... Phonepe is fraud and cheater company

I have a failed transaction of ₹999 since 11October. And yet nothing is done by the Phonepe. I m just fed up. They say that their customer service executive will call but nothing.
Such a waste. I suggest no one should use this app anymore. Worst customer service.
New new interface is good. But later it becomes worst.
And top of all. Ur money is gone. No reply no nothing.

R/sir,
In diwali flipkart sale i tried to buy one sofa cover from the flipkart. So i tried to pay using phone pe app for rs 509.in which 100rs deducted from my wallet and rest rs 409 is deducted from my bank account. But some how payment is declined by you guys to flipkart but the same amount was deducting from my account and wallet. Detail of transaction is shown below;
Transaction id = p1710162331505149371114
Date of transaction = 16/10/2017
I allready register the complain via app but they didnt respond me and till date my refund is also not initiated. I dont understand which type of team u have. One transaction is failed at one week before and you are not refund the money. It means company directly cheat the customer and using thier valuable money. Please take the matter seriously and refund my money in urgent basis. Because its totally comes under lack of customer service and so its comes under the customer forum case hope you understand what i wanted to say. So again i requesting refund the amount in my bank directly.

Regards,
Sukamal dutta


After this conversation phone pe send me the below mail;
Hi sukamal,

Greetings from phonepe!

Ticket no.: 3171987

We apologize for the inconvenience caused to you.

We acknowledge your concern, we have gone through your transaction history and found that the reversal amount will be reversed we would request you to kindly wait till 27/10/2017 the amount will reflect.

Hope this clarifies.

For any further assistance, please feel free to contact us.

Regards,
Phonepe

Till date my money is not received i want to do consumer case against the phone pe please guide me what is the procedure.

Regards,
Sukamal dutta

My phone pe registered is [protected]. I have made transaction on 12th october 2017 which got failed. But i was deducted with money of 1016 rs for failed transaction. How ever i tried reaching phone pe customer care but no response.

Please look into issue its been 18 days as of now and i have not credited with money.

Transaction id:-p1710121814195723711000.
Registered mobile no:[protected]

Bill payment successful transaction id-nx[protected]. 200 rs. Dedicated from bank account balance but not received payment mahavitran.
Please refund my amount otherwise paid 200 rs. On mahavitran my electricity bill.
Next time i didn't use phonepe. And not share any one this application. Bad experience with phonepe

Name - sunil kokani
Mob. No.- [protected]

I have recharged my dth with phone pe of amount 500 and according to that i should have received a cashback of rs 100 but i have not received it. And the transaction id is nx[protected]. I have called many times on the office no. But no response is given on phone as well as on chat. I would like to get refund of my money. As i am mentally disturbed through this

Nx[protected] this is transaction id of the transaction i made using phone pe wallet on 12th oct at 12:25pm amounts to 399 inr, transaction failed but still money was deducted. A message from phonpe saying that money will be refunded within 7-9 days has been recieved but its been 14 days still i didnt get the refund. Kindly refund me rs 399 as soon as possible....