PhonePe — cashback not received

Address:New Delhi, Delhi, 110018

I have not received cashback for delhi metro recharge for flat rs. 5 cashback offer available in phonepe.
And despite escalating it several times to all levels in phone pay, it is still not given. More over customer care is a trying to resolve tickets without providing any resolution.
Please check as this a forgery case, phonepe is making fool of persons just by displaying offers but not giving.

My name:- jatin taneja
Complaint pending since 2nd feb 2020.
Ticket no's 85830554 and 86073112
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