Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

I paid 100 rupees in my metro card then payment was failed and again I paid rs 100 in my card which one also failed . I request to you please you will give my payment in my card early.pease you will refund in my card no.39386718....

I was traveling from lal quila metro station to rithala metro station. At lal quila metrk station i went to take QR ticket, the person there told you will not get ticket even we were paying full payment and we also have him option for online payment but he rejected but after 2 3 minutes a person came and the person at the counter gave him the ticket. When we raised this point to him he told he gave online payment whereas we were also giving...

I have tried to recharge metro card form Vishwavidhlaya metro on 3 Sep 23 at 1651 hrs during recharge the amount of Ts 100 deducted from my Paytm but the card was not recharge successfully thI have got the failure receipt. When I have asked from the employee who was sitting at card recharge desk He assure me that my amount will refund automatically within two to three days. I am writting this complain after waiting of 4 days after deduction...

Hello DMRC Team

My Name Is Ajay,

22 August Ko Maine Mayur Vihar Pocket 1 Ke TVM Machine Se Metro Card Ko Google Pay UPI Se Rs. 200 Ka Recharge Kiya But Unfortunately My Recharge Is Failed And My Amount Deducted.. Nine Days Are Completed But I Haven't Recieved Refund Yet

I Am Already Wait For Nine Day But Amount Not Refund In A/C

So I Request You Please Refund My Amount Immediately🙏br...

Hey DMC helpdesk,

Today, i have travelled from Tuglakabaad metro station, so actually after scanning and security check. My shoes laces get open suddenly, their is a chair in front of me, I go their and out my shoes in the corner of chair just to get support so that I will not fall down . And a security person came their and says :- yhe kya kr rhe h tu, ghr h yhe Tera nraz nhi aarha h yhe chair hai, apne ghr pe yhe krte vo,...

This is about Botanical Garden Metro Station. Two children between the age of 11-12 years are involved in begging and selling those pens of rupes 10. The pen is just an escape they just beg in the name of selling. They forcefully insist to give money, touching, and asking for money. Their family is involved in this too their mother gets situated near gate no 3 of the station. Thier behavior is making us problems in going through the route....

The grey line metro is delay every day and I have been working late so it took me 20 to 25 min to reach my destination which took only 6 min earlier. I don't know what the problem is but kindly solve this problem. You will be very grateful.
Thank you...

I had done the 5 recharges on 30 november, 2019 through phone pe app. Phone pe app is saying that the recharge is successful but it is not reflected in my card.
But only 3 rechrges are reflected in the card.
The transaction ids for the 5 recharges are
Recharge no.1- s1911301134130752452155
Recharge no.2-s1911301134320952980862
Recharge no.3-s1911301134530252980905
Recharge no.4-s1911301135063775599329br...

My name is tanmay verma, i have lost my redmi-x at botanical garden metro station on 4th nov 2019 (Today) at around 8:25a. M. Please help me trace the mobile phone.
According to me it has been stolen at the bus stand i. E. On botanical metro station. Before being stolen, the last time i checked my phone at keventer's on the ground floor of metro station.
Please help....

Sir my name is rahul kumar. I recharge a smart card through online on 22, may, 2018 after recharge first use of smartcard on 11, february, 2019 from vaishali to karol but when i check my smart balance the balance not updated yet so i go to the customer care they were also be check the balance but recharge balance not shown they said call dmrc helpline. Sir i call the customer care the executive given me information about smartcard if you...

I recharged my dmrc card number 32407712 on tuesday i. R 22nd may 2018. The money got deducted from my account and the recharge has not been done. I talked to my bank and they are saying it has been successfull given to the dmrc and dmrc are not responding to my continuous mails and phones. Please look into it as soon as possible. The recharge ammount was rs 500 and was done through icici net banking...

This is to inform you that i have online recharged my metro card on 9th august 2017 at 8.48 pm. By rs.500/- transactions done thru paytm via sbi credit card. The amount got deducted from my credit card and metro (Thru paytm) did showed that recharge is successful.

But after around two weeks, when i tried to topup the amount in my card thru the avm machine from vaishali metro station the amount was not reflecting and i was unable...

I took new smart card no. [protected] on dated 16/03/17 from Vaishali metro station in Rs. 150/ and entered through access gate. When i touch it at access gate for exit at Huda city metro station, it dose not work. Customer care executive at huda city center checked it and told me that card is invalid. He argue with me and not allaowed to exit. I told him that i am getting late for office so please alow me to exit. He chanrged me Rs. 200/-...

Hello, this is to inform you that i use pulbangash metro parking to park my car since 2006 and earlier the incharge of that parking use to charge 450 but now he is charging a very high amout which is 1800. And when i checked in the dmcr website it was 1000 rs for a car. The parking incharge is charging very high amount so, i would like to pay attention toward may complain and take strick action on that person
Thank you
Wasiuddinbr...

Respected sir/ma'am,

This is to inform you that, I am KRISHAN PANDEY and my DMRC Metro Card No.is 43706564. On 7 May 2025 in the morning at 8:44 AM, I had done a payment of Rs 507 for recharging my metro card for the recharge amount Rs 500 through NET BANKING and the Transaction ID was S98035446.

The amount was deducted from my bank account but no metro card recharge was done . So, please refund my money Rs 507 back . Please help !!, because when I was trying to top up my metro card at the metro station, there NO TOP-UP was shown.

I have also attached the screenshot of the amount deducted by DMRC and my Metro Card Recharge till now has not been done. So, I again request please refund my money back in the bank account details below.

It is my humble request to the concerned authority to kindly review the situation and refund my Rs 507 back in my bank account. I have also attached the screenshot of my complaint, but still I have got no response despite writing 5 emails, so I have got this last platform to express my grievance, please understand this is a genuine request and please do the needful at the earliest because I belong to a very poor family and we are in the middle of Financial Crisis. Please help !

My Bank Account Details ;-
Account No. :[protected]
IFSC Code : ICIC0001194
Account Holder Name : MANOJ KUMAR PANDEY

Yours faithfully
Krishan Pandey
DMRC Metro card No. 43706564
Mobile No. [protected]
E-Mail ID : [protected]@gmail.com

I went to sulabh located in shastri park metro station, first a fall the toilet was unclean and the tubelights were flickering worst of all when I was leaving after urinal the man over their ask for 5 rupees and when I told him for urinal it's 2 rupees so he started to shout and threatened me that he will make his dog attack me, and he did so while arguing that dog srike to bite me and they were laughing over their, their was only one exit and he purposely blocked it by making his dog to sit their I recorded his vedio I want you to take strick action against him

Hauz Khas metro is generally occupied by commercial vehicles till 7 am and one can only park private car by handing over car keys to boys managing parking.
If you are not willing to handover keys to boys managing car parking, you cannot park.

Dear sir,
Good afternoon

I have a recharge metro smart card as of date[protected] at station Sultanpur for the amount of 1000/- but this transaction is filed.

till date not refunded my amount please check this matter & revert me

This mail enclosed a failed receipt

As per the telephone conversation dmrc customer care on registered complaint ID number [protected] on date[protected] at 04:30 pm but till date, no refund my amount of 1000/-

FAILURE RECEIPT (SULTANPUR METRO STATION)
[protected]:20:13 EFO-81
ORDER ID:[protected]

My name: Pramod Mathpal
Contact number: [protected]

Dear sir,
As you know the green line longest line where lots of public use metro service in office time.
As metro start from bri. Hoshiyaar pur station, metro fully occupied by the passenger till mundaka. There is no single seat available.
So i request to you please split the metro line service in two part
One starting from bri. Hoshiyaar pur
Another starting from mundaka.
So that public can seat accordingly.

Thank you
Satish sharma
Happy diwali in adavance

Every morning, during rush hour, the AFC machines at Dwarka Mor Metro Station malfunctions. This causes a lot of delay and inconvenience. At this point of time, instead of managing the crowd that creates a bottleneck at AFC stations, the CISF staff stands around doing nothing. If anyone tries to complain or state their grievance, their behavior becomes downright hostile. Toady, the 6th of October, 2023, CISF staff Dheeraj Kumar displayed that he has no regard for public and no respect for his job. When asked to help with maintaining order near AFC gates, his response was, "jao apna kaam karo". When I reminded him that it is his duty to help the commuters of DMRC, his reply was, "Chale jao chup chaap warna dekho kya hota hai". He also resorted to abuses and threats. When I stood my ground and asked him to check his behaviour, his superior, Baljeet Singh joined in and physically pushed me away. I asked to speak to their superior but their unanimous reply was, "Nahi bulayenge, kar lo jo karna hai". I am extremely disappointed and disgusted at such behavior. Expected a lot better.