Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

Dear sir,
Good afternoon

I have a recharge metro smart card as of date[protected] at station Sultanpur for the amount of 1000/- but this transaction is filed.

till date not refunded my amount please check this matter & revert me

This mail enclosed a failed receipt

As per the telephone conversation dmrc customer care on registered complaint ID number [protected] on date[protected] at 04:30 pm but till date, no refund my amount of 1000/-

FAILURE RECEIPT (SULTANPUR METRO STATION)
[protected]:20:13 EFO-81
ORDER ID:[protected]

My name: Pramod Mathpal
Contact number: [protected]

Dear sir,
As you know the green line longest line where lots of public use metro service in office time.
As metro start from bri. Hoshiyaar pur station, metro fully occupied by the passenger till mundaka. There is no single seat available.
So i request to you please split the metro line service in two part
One starting from bri. Hoshiyaar pur
Another starting from mundaka.
So that public can seat accordingly.

Thank you
Satish sharma
Happy diwali in adavance

Every morning, during rush hour, the AFC machines at Dwarka Mor Metro Station malfunctions. This causes a lot of delay and inconvenience. At this point of time, instead of managing the crowd that creates a bottleneck at AFC stations, the CISF staff stands around doing nothing. If anyone tries to complain or state their grievance, their behavior becomes downright hostile. Toady, the 6th of October, 2023, CISF staff Dheeraj Kumar displayed...

A foreigner travel without any ticket, and make a video, post on YouTube, I complaint against security. video url link https://youtube.com/shorts/2ukGpzjsEw4?si=rmAvWGC5-LF19J6e

On the morning of 18th September 2023, the DMRC staff, who was on the ticket counter next to the entry gates of Rohini metro station, behaved rudely and inappropriately to many passengers including me. His name is Ayush and he worked in the morning shift and the incident happened around 7:45 AM.
He was not at all helpful and talked in an insulating manner.
I request DMRC to take strict action against such misbehaving staff.

I was travelling from shalimar bagh to IFFCO Chowk. I had my brown wallet till INA. When i stepped outside from metro my wallet was missing. It contains my 4 Debit Cards, 1 Pan Card, Aadhar Card and Forex Card with 3500+ Cash. When i went to complain about it to IFFCO Chowk centre, they refused by saying go to INA. Please Help

As I have taken entry from chhattarpur and taken exit at kashmiri gate with open exit gate by my card, today I have try to entry at same kashmiri gate metro gate was not open, while I contact to the customer care they deduction 50 rupess as a penalty from my card even this is not my mistake.
They took penalty from me why also amount should be only rs 36 Entry from chhattarpur to kashmiri gate they took Rs 50

I have tried to recharge metro card form Vishwavidhlaya metro on 3 Sep 23 at 1651 hrs during recharge the amount of Ts 100 deducted from my Paytm but the card was not recharge successfully thI have got the failure receipt. When I have asked from the employee who was sitting at card recharge desk He assure me that my amount will refund automatically within two to three days. I am writting this complain after waiting of 4 days after deduction of my amount. The amount still not refunded by DMRC.

Hello DMRC Team

My Name Is Ajay,

22 August Ko Maine Mayur Vihar Pocket 1 Ke TVM Machine Se Metro Card Ko Google Pay UPI Se Rs. 200 Ka Recharge Kiya But Unfortunately My Recharge Is Failed And My Amount Deducted.. Nine Days Are Completed But I Haven't Recieved Refund Yet

I Am Already Wait For Nine Day But Amount Not Refund In A/C

So I Request You Please Refund My Amount Immediately🙏

*Station Name : Mayur Vihar Pocket 1
*TVM - 3
Mobile No . [protected]

I daily commute from Noida Sector 76 Metro Station. Daily I have been seeing despite having two security check in they only operate one security check. Because of which people with empty hand also has stand on long queue. Despite long queue they don't open the second check in until somone ask them to do it.

Today asked the security personnel who was standing there to do security check in that why don't they operate both the...

This is to inform you that I have recharge In ur TVM machine amount deducted but card not recharge not recieved here your ticket counter person said me that I am unable to generate PAYMENT QR CODE. Kindly written my complaint against ur ticket counter person his name is (SOORAJ, and controler name is MANISH) he can't help me not given me solution metro station name is (SEELAMPUR) Kindly rectify my resolution other wise I complaint against DMRC In consumer court.

Is the Delhi Metro truly safe? I don't think so. On August 14, 2023, at 10:10 AM, a group of three individuals skillfully stole my iPhone from my pocket on sector 52 noida inside metro station. This incident was captured on CCTV camera 49, coach 6 platform 2, where they executed the theft without any apparent concern for DMRC security and surveillance.

This raises a pertinent question: why do these criminals act with such impunity...

The road to and from IGNOU in Maidan Garhi is in bad shape. A drainage pipe out of order is not repaired for two days. Decades ago, Delhi Metro used to maintain diverted roads minimizing traffic owes. It is requested that the two inner roads to IGNOU after Z more, particularly the one going towards IGNOU, may please be repaired or got repaired. The work is expected to go on till end of 2025. Hence, paying attention to the daily traffic hassles is important.

I am curious from when did eating is prohibited in Delhi metro stations amidst there being so many kiosk selling that.
Today while security check, guard stopped me from entering the station while eating ice cream, I asked what happened sir. He just spoke so rudely and their group just drageed me after pointing to his rude behaviour.
Later they fined me instead of telling the security officer his rudeness.
I am just confused whether I am wrong or the security personnels are free to behave in how so ever manner with the civilians.

Dear Team,

Girls in women's coach are throwing leftover fruit and plastic on metro track whenever the metro stops at the station. Upon confronting them, they are misbehaving and currently at AIIMS going towards Vishwavidyalaya

I was traveling from Karol Bhag metro station on 21 July 2023 and I just entered the metro station around 5:52 pm. At the security check-up point, the guard who was checking people misbehaved with me although I don't know the guard's name or batch number but I can identify him.
Incident- I was talking on the phone and I was even not resisting the check-up but he touched me without my consent and pushed me out of the line in front...

I was traveling from vinobapuri metro station on 19 July and the time was 1:40 - 1:45 pm and the ticket vending machine was not working and then go to customer care and then I ask for the ticket and then he refuse to give the ticket and forcing me to download the DMRC app and then I said right now I am in a hurry i will download it later but he show the bad behaviour and try to forcing me to download the application and said if you don't...

They were parking the vehicle above the capacity of the area. They were rough handling the vehicle at the time of dispersal.
Worst parking management. They were not leaving the space to make the vehicle turn smoothly. Please look into the matter as soon as possible.

I am extremely dissatisfied with the conditions at Guru Dronacharya Metro station (Delhi Metro).

The infrastructure at the station is not equipped to handle the rush during office hours. Every day the station is crowded beyond its capacity and the public servants at the station are of absolutely no help. They work as if they are doing you a favour and not their jobs. I guess that forget that their salaries come from the tax...

The payment of top-up, dated[protected]:05:17 Merchant ID[protected] is not received at DMRC end
Card Number[protected]
Reference Number -[protected]IGAPNICXO5