PhonePe — eb bill payment

Address:Chennai, Tamil Nadu, 600118

I have paid my eb bill (Tangedco) using "phonepay" wallet on 16th april 2018, but eb account is not reflected. I have raised ticket on phonepay on 18th april but ticket was resolved on 23rd april stating bill payment was success. This should tell atleast on same day. But i have to wait 5 days to get this solution.
But till now my eb payment has credited.

Payment reference id: phnn[protected]. Please crosscheck and reflect the payment status.
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I have 9950 rs in my phonepey wallet..Im not able to withdraw it as it shows e kyc temperorily not working..please solve my problem.My KYC details are already verified...but dont know Why these type of issues arises.Now i am not able to use that money for any purpose.

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