PhonePe — fund transfer but not fulfilled

Address:

411043

I have transfered ₹1000 through phonepe to a friend account. But the transaction was failed, money successfully debitted from my bank. After 10 days phonpe says transaction got successfully credits to receiver account, but the receiver bank still didn't confirmed deposit.. So contacted phonepe through chat support and voice support no one was gave a proper resolution or a reply they still states it's all bank of india bank's fault. Till a date the money is not credited to receiver account. Phonepe is not doing anything. I need a positive response please help.
Phonepe transaction id : p2001071645402235578117
Phonepe ticket no : 83063910