PhonePe — I don't received my money to my registered phone pe account

Address:

Guntur, Andhra Pradesh, 522007

I received money rs 1500 from phone number which is linked with phonepe is [protected]. On 1st february. To my phonepe number [protected]. But that amount not credited to my account. I called to the phonepe customer care number. But i don't receive any resolution from them. They simply said that they are not responsible for this transaction. I went to sbi bank but they told that they are not responsible for online transaction

Transaction i'd is:
P1902010754421681776508
Request you i need my money back.