PhonePe — I'm complaining about my money

I am transaction on 8th august 2019 use of phone pe app. My money is deducted my bank account but phone pe not pay to merchant so my order not confirmed and last 55 days i was contact phone pe but still my money not refund me.
My transaction is 553.04 inr.
Phone pe customer care said me my transaction successful but my money not received in merchant account so merchant not confirmed order. Phone pe screenshot given below.