PhonePe — incompetent, illiterate and unethical

This companys ceo sameer nigam is a wharton grad but does not know anything about how to set up a company and run it. He takes no interest in any consumer complaint escalated to him and covers up the lies and incompetencies of his company.
His team sent a msg to me in the app that i will receive a cash back. When i didnot receive it and followed up, after five days they wake up and tell me it is not complying with the offer terms and conditions so how did they first confirm to me that i will receive cash back! They are a bunch o[censored]nethical, incompetent and illiterate people who are just cheating consumers and making money at our expense. Please dont use phone pe.