PhonePe Complaints & Reviews

Address: Meerut, Uttar Pradesh, 1234

Yesterday i recharge from phonepe 498 in my airtel moble number in phonepe in 498 is shows unlimited call 1.4gb internet and 100 sms daily for 90 days.. But i got a message for 498 recharge got 500mb and intentional roaming free for midnight this is not usefull for me... Then i contact to airtel costumer care he said in 498 in airtel is only that offer... Phonepe shows wrong offers.. So why you show wrong offer in phonepe i lost my 498 rupees i m a student 498 is a big amount for me... Why you do this with me... Please give me my money back or give me that benefit which you shows in phonepe... Please sir give the solution as soon as possible... I m very unhappy with phonepe..

PhonePe customer support has been notified about the posted complaint.

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R

runkal

from Kayankulam, Kerala

Feb 26, 2018

So tell me y i m not getting cash back while i do transactions if cash back not there wts the use if phonepe please check and tell me about my queries.

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I have a login problem.am tried to login my phonepe account some error is occured that is:sorry the registered sim card wasn't found on your device.please insert the correct sim card and try again.am alredy. contact the custemer care they suggest me to switch off or uninstall you phone pe after that re install.then again same problem is occured please send a complaint to phonpe website.so i tried to send a complaint and with this i enclose...

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16 Comments

Hi i m nishant chaudhary. My mob. Number [protected]. I had fund transfer of 10000 & 20000 in sbi account through phonepe in two attempts on 21/02/2018 both times transaction failed, but the amount of total 30000 debited from my account. So how will i get my money return through phonepe. My acc. No - sbi_[protected] and email id is (Nishant. [protected]@gmail.com). I will be waiting for your response.

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This companys ceo sameer nigam is a wharton grad but does not know anything about how to set up a company and run it. He takes no interest in any consumer complaint escalated to him and covers up the lies and incompetencies of his company.
His team sent a msg to me in the app that i will receive a cash back. When i didnot receive it and followed up, after five days they wake up and tell me it is not complying with the offer terms...

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Address: 533232

Bsnl boradband landline bill failed
Issue with transaction id : nx[protected]
I paid bsnl broadband landline bill of rs 298 through phone pe wallet. I got a successful transition message. I didn't get a transaction failed message. Let me know why this happen. Your cheating us digital wallet. Still the amount not refunded to my account or wallet. The customer care number[protected] seems to be a fake one. Keep on saying executives are busy and has a huge volume of call.

So concern team kindly take action on this.

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Feb 19, 2018

Updated by cnu728 I paid my bsnl broadband land line bill through phonepe wallet on saturday, 17th february 2018. Transaction id is nx[protected], i received a message from phonepe "transaction successful" and 298/- rupees deducted from my phone pe wallet. But in bsnl payment portal, it shows my broadband bill is still due? I want to know why it was happening? And how to recover my wallet amount? Please help me.

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T

Thilakraj D

from Villupuram, Tamil Nadu

Mar 23, 2018

How can I get landline bill payment receipt...
account.no.[protected]
transaction id-NX[protected]
BBPS id-BD[protected]

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Address: New Delhi, Delhi, 110092

Website: Phone pe app

I am doing d2h recharge but apps
showing payment sending request and amount is deducted my amount in same time but recharge not done I will complaint the help desk but not reply only one message send you wait 24 hours I am waiting 24 hours but no any reply and not any information about transaction I Am doing a call in costumer care he said waiting more 24 hours his cut my call I am again call for after 5 hour and customer care executive said you wait 3-4days what is the disscusting thing I am waiting and I don't no how many days without tv

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I have recharged my prepaid number using phonepe recharge app in last month. Transaction has been failed twice and i went to customer support for the help. But sad thing is still no sign of getting my money back or the support from the customer services. So now i seeking your help to get my deducted amount back
I hope my complaint will be solved
Thank you

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S

Shashiroopa Nayak

from Gokak, Karnataka

Feb 19, 2018

I already pay the bill still it showing outstanding in bill also it showing how I can resolved this problem please help out of this problem

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Y

yugandhar v

from Chennai, Tamil Nadu

Feb 20, 2018

I referred two friend they successfully installed and linked bank account to phone number, now they doing transaction in Phone Pe but I did not get referal money

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B

Bharaths Reddy

from Bengaluru, Karnataka

Feb 20, 2018

I have transfer 39000rs through phonepe to my credit card bill but still not paid.

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Address: 491881

Hello am hari mai 15/02/2018 ko 12:17 pm pe 5000 k fund transfer kiya hu kisi dusre account pe but mere account se paisa debit ho gya hai but dusre account pe paisa abi tak credit no hua hai aur transaction pending dikha rha hai. My transaction i'd p1802151216567811086516 hai..
Please mera paisa mera account p refund kar do... Please solve my problem

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Feb 17, 2018

Updated by harichandyadav My no. [protected]

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S

sunny46182736

from Haldwani, Uttarakhand

Feb 20, 2018

We had sent balance in our indusland bank account But the rupees did not come in my account and went to anybody's account which is not mine
transaction id P1802111454391961880812
Date 11.02.2018
Time 2.54 Pm

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C

Chakramurthi Yelamarthi

from Hyderabad, Telangana

Feb 21, 2018

I did transaction on 4th feb 2018, I did not the money till now.

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Address: 753011

Today someone called me. And he say u won 12lakh 80 thaousand rupes from naaptol pvt ltd. I thought its right. Coz i ordered max time. Then he told me dat u send rs12800 to registration.. So i have sent rs12800 today 15th feb 2017.. Bt i didnot knw dat was a fake account.. He was a hacker. Then i was cal in naptol company... Bt they say we have no bumper prize.. Nd say they are hacker.. The account details isstate bank of india mr niraj ray ac no:- [protected] ifsc codf:- sbin0004446something.. The id is p1802151142585083097782
Please do something... I want to my money back.. Is it possible??

PhonePe customer support has been notified about the posted complaint.

Feb 16, 2018

Updated by ashimajolly Today someone called me.and he say u won 12lakh 80 thaousand rupes from naaptol pvt ltd.I thought its right.coz i ordered max time .then he told me dat u send rs12800 to registration..so i have sent rs12800 today 15th feb 2018..bt i didnot knw dat was a fake account..he was a hacker.Then i was cal in naptol company...bt they say we have no bumper prize..nd say they are hacker..the account details isSTATE BANK OF INDIA MR NIRAJ RAY AC NO:- [protected] IFSC CODF:- SBIN0004446something..The id is P1802151142585083097782
Please do something...i want to my money back..is it possible??

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I was transferred amount 1650/- on 14.2.18 rs. 1650/- to shiva publications (Account no. [protected]) through phonepe.
Confirmation sms about debit sent on my phone by you.
But the receiver neither got any sms nor any amount credited was shown in his account.
I also tried to know from my bank but they asked me to contact phonepe team. Please look into the issue and resolve my problem as soon as possible.

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Address: East Singhbhum, Jharkhand

Dear sir my name is pramod kumar i have sent one thousand rupees in wrong account on date 09.02.2018 and i have already complain at same day regarding my issue but phonepe customer service has not give a good reply against my request. and without true account holder name that amount has transacted successfully this is another issue with phonepe UPI. so please you submit my request and help me for refund of my money.
thank you...
below is my transaction issue proof..

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Address: Gurgaon, Haryana

Website: www.phonepe.com/en

I have made a transaction of Rs. 419 for my DTH recharge its been more then 24hours and no action has been taken. this is the worst service that the amount from my bank account is been deducted and its successfully been credited in PhonePe account.
I had a conversation with the executive so many times, they are not refunding else processing my amount and requesting me to wait again and again.

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Feb 15, 2018

Updated by sushantbharti they have still not resolved my problem as my Dth account switch off date is near, and i had a conversation with Dish tv executive and he said that they do not have any tie up with phone pe.
and in this situation when they dont have any tie ups then how could phone pe allow to make recharge for dishtv. I need my money back with full compensation.
they are not liable work in market with this kind of service.

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Hello team, today i added 5000 rupees to my phone pe account from a saved card and withdraw the same into my bank account. I have done this transaction today afternoon. But i did not get money till now. I do transaction with the same saved card earlier also at that time i did not get any problem but now this happens. Kindly resolve my issue as early as possible.
Thank you.

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Address: Bongaigaon, Assam, 783381

Sir.. I withdrawed money from phonepe (698.40) to my bank account.. And after that thee whole money debited from phonepe and didnt receive any kind of message and also my bank account balance remains the same. No failing message or successfull message. This is the first time i have withdrawed money to my bank account and i am annoyed right now.. Help please...

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Address: Anantapur, Andhra Pradesh, 515402

Website: Google

Hi this is surya prathap
Last jan18 i transfer money 20000 ruppees in my self account canara bank to sbi account but causes o[censored]pi limit exceeding on that day my transaction is failed that moment but amount debited in my account i approach canara bank manager he said bank side no problem only phonepe is responsible for that issue im i registered complaint to phone pe so many times till they not resolved my issue my ticket no is 7127476 i hope u put an end to this issue if it is not end today phone pe has been ready to face the legally they are mis leading the customer s
Yours
Suryaprathap
[protected]
[protected]@gmail.com

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Address: Indore, Madhya Pradesh, 452005

Dear sir i have a problem in wallet my name is diksha chourasiya [protected]
6 feb 12:05 am i. Transfer fund rs 4200
In my husband account but its now snowing is pending and also i conform my bank side so saying me phone pay side is issue so your are responsible in my fund so just now return my money now
I am facing is some problem your side
If is today is not solved issue so you are give a all penalty charges

And you are all information give my husband no is [protected], name is sourabh chourasiya

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S

Sayta prakash

from Mohali, Punjab

Feb 6, 2018

I am unable to linking my bank account still my phonepay number is register with bank account

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R

Rajendra Kumar Meghwal

from Alot, Madhya Pradesh

Feb 12, 2018

My 3593 â‚¹ transaction is not completely
Issue with Transaction ID: P1802080430570833303420
Plz help me sir

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A

Anand Kumar 9993703254

from Indore, Madhya Pradesh

Feb 12, 2018

dont use big amount in wallet

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Address: 110044

Website: Www.phonepe.com

Sir there was an refund amount of 10, 899 was initiated by ecart to my account, but the phonepe has blocked my amount with them and saying there is issue with transaction but its almost 15 days but sill not saying that phonepe is going to refund my money to me or not. Just making fraud and fooling costumers. Please take my complaint into concern and resolve my issue. Hope you will put an end for this issue. Below are the proofs that how many times i have mailed tweeted and sent messages and contacted phonepe. They just thinking costumers as beggers to asking their money back. Just try to get a solution for this issue. Thank you!

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R

rajesh0878

from Varanasi, Uttar Pradesh

Feb 6, 2018

Sir maine 02/02/2018 ko night 10:28 pm per BOB se PNB account transfer kiya tha but PNB account me payment nahi reccieved hua aur BOB se payment nikalne ka massege bhi aagaya. Please immediatly payment refund karane ki krapa kare. phonepe referance number/UTR number[protected]thanyavad)

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R

Raheesk

from Tumkur, Karnataka

Feb 8, 2018

Issue with Transaction ID :P1802060210322867030208
I paid of Rs 354. I got a successful transition message. Soon order not successful . Let me know why this happen. Your cheating us Digital Wallet. Still the amount not refunded to my account or wallet.

So concern team kindly take action on this.

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R

reshma begum

from Hanumangarh, Rajasthan

Feb 8, 2018

Mene 7000 phone pe se sbi account me bheja pese gaye nahi aur pese deduct ho chuke jiski screenshot mene bhej di hai mujhe mere 7000 rupay chahiye warna company me case kar dunga faltu 7000 deducted plz thoda help kijiye warna hame action lena padega phone pe app ke khilaf
my register mobile no. [protected] sahil ali jald se jald bataiye

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I have booked a ticket from kanpur to allahabad through phonepe in redbus.
I am waiting for bus at boarding point for one and half hour from 1:30am to 3am at nowbasta chauraha. But the bus is nowhere i tried the phone number given on ticket but no one picked it.. My important job interview missed due to this ridiculous service. The customer care at phonepe inform us that they are responsible for payments related issues. I just want my money should be refunded immediately. The details of ticket are
Ticket id
23ng6gx5

kanpurallahabadsun, 28 jan, 2018pnr: 23ng6gx5

Amar travels

Tata a/c seater/sleeper air suspension (2+1)

m-ticketaccepted01:45 amreporting time

Boarding: kanpur

Nubasta chowraha

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Address: Bangalore, Karnataka, 411014

Website: Www.phonepe.com

I was tried to send 100000rs through Phone Pe application with UPI. The transaction was failed. Due to reciver bank was not able to accept the money due to technical error in reciver bank(HDFC). During this transaction my money was deducted from my SBI bank account. I call to phone pe customer care, they said me that, money will come back into my bank account after 7 working days. I checked my bank statement, it is showing that money is transfered to bank account number which is not bank account number into which I was tried to send money. I visited to SBI home branch. They said me that mine money is transfered to phone pe account number. It is 20 days from my transaction. But my money is not refunded by phone pe.
Please help me please.

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S

[email protected]

from Delhi, Delhi

Feb 6, 2018

Transfer amount from phonepe wallet to bank account has been failed but amount have deduct from phonepe wallet

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N

Ntnkumar02

from Solapur, Maharashtra

Feb 8, 2018

Dear Sir,

i had wrongly rechared Rs.459/- to Mob No.[protected] this no.
Kindly cancle my recharge,

Please issue Refund

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P

Piyush sharmq

from Burla, Odisha

Feb 9, 2018

NX[protected] solve the issue...there is a cashback of 249 bt i do not found cashback give me my cashback

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Address: Bhopal, Madhya Pradesh

Website: Phone pe app

I tried recharging my jio mobile no - [protected] last evening (6-8pm,[protected] using phonepe app using rd 345. An amount of345 was deducted from my bank account but the corresponding number mentioned has got recharged yet. The scheme was a limited-time scheme on jio and hence, it is causing even more problems.. However, i am yet to receive a proper response. Expecting a quick action on your behalf.

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R

rahulARK

from Hyderabad, Telangana

Feb 6, 2018

I have already gave all the details according to my conversation happened with CCE of Phonepe and same details mailed them but still they are not resolving the issue and not responding to mail.
I am following up this people since 45 days.

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A

anil mantha

from Hyderabad, Telangana

Feb 6, 2018

Ut number[protected]

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V

Vineet Erappa

from Bengaluru, Karnataka

Feb 6, 2018

On 17 Jan amount Rs. 2329 has been deducted from my account but not yet transferred to the merchant. Issue not yet resolved by Phonepe . Tansaction ID : P1801171708359479618113 . Ticket # 6598268

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 162

wrong offers shows about airtel mobile recharge

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login problems

amount deduction

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incompetent, illiterate and unethical

payment of bsnl broadband landline bill through phonepe wallet

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back my amount

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regarding the transaction failure

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fund transfer pending

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refund my money

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not received transferred amount

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regarding wrong transaction amount one thousand refundable issue

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transaction issue which is not been processed

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I'm complaining about issue with my transaction happened today

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rs. 700 (approx) issue

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regarding transaction issue 20000 rupees

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my fund is not transfer

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regarding the refund initiated by ecart to my account from phonepe

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refund of ticket from kanpur to allahabad through phonepe in redbus.

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phone pe not refunding my 100000rs back

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to refund my fail transaction

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