PhonePe — money debited but not credited in another account

I made two transactions on phonepe on 10th feb-2020 and 12-feb-2020, transaction was successful and amount debited from my account but till now amount not credited in another account. I contacted in my bank and bank person is saying this is phonepe problem so we can't help and phonepe is also not responding for these transactions.
Transaction id1. P2002101139535334659482
Transaction id2. P2002120757170842599364
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I have self transferred 25000 from kotak to sbi through phonepe app. My money was deducted from kotak but not credited into sbi. The transaction is still pending.

I try to book bus tickets Hyderabad airport to Ravulapalem.then I paid 1455 rupees through phone pe but my tickets not bokked . So can you refund my amount 1455 rupees to my account.
Thank you
Amount deducted but do not transfer to the receives account, How much time it is taken for the refund
Team,

I have transferred some money through phonepe to my husband the transaction failed but the money got debited from my account

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