PhonePe — money debited from my account google play code did not received

Address:

168, 11, Kasaragod, Kerala, 671316

I purchased google play code for 100 rupees money debited at that moment and code is not recived yet. Its about 6 days. 1 purchased on
16 september 2019. Didint replying my message. Customer service is very poor. They didnt giving respond to my messages. I need my money back or either want my google play code. Its not first time iam experiencing like this. Its second time doing this to me.