PhonePe — money deducted from my account but not received to the receiver showing pending status from 17th sep.2019 (2.31 pm)

Address:Ratnagiri, Maharashtra, 416702

Hello team,

My transaction id is P1909171431046500575298

4 days ago i have did transaction amount of Rs. 5000 via phone pe from state bank to bank of India account

The amount is debited from my account but not credit in receiver account. I have complained in phonepe also but i am not getting any response

They mention that with 72 hour ill get back money in my account but more than hours passed not got an update
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