[Resolved]  PhonePe — Money got deducted but transaction failed by PhonePe UPI

Address:	271001
Website:	www.phonepe.com

Hello Sir / Maa'am,

My Name is Chandan singh. I had made a transaction on 10th May, 2017
time:03:38 in my friend account(name: Bibhas Das, account no:
[protected]) (Rs. 15000) the money got deducted from my
account(account no: [protected]) but transaction failed(Screen
Shot Attached) and its been 12days but I did not received my refund
back.
Further, I have filed a complaint(this is my PhonePe complaint no:
745086 and reference no:[protected] but customer care says this is
a serious issue as its been days and deducted money shall have been
refunded with in 7 to 9 working days..
I have also attached the screenshot of the transaction. Kindly provide
me with my refund.
I don't know what to do. This is a fake company and cheating on the
loyal customers. They are stealing money from us. I had calls them 1
times per day and texted them through app more than 10 times but no
response is provided from the company. They are doing it on a big
scale and stealing money from everyone. This will in-turn turn into a
scam one day. These customer just give the same reply please wait 7 to
9 workin days, they don't care and all the want is to steal money from
innocent peoples and my government is also promoting the upi app but
customers are loosing their money. We are not able to file complaint
anywhere. Something must be done.
Kindly guide us what shall be done and how can we get our money back.

Regards:
Chandan singh
Email- cool.[protected]@gmail.com
contact no: [protected]
Money got deducted but transaction failed by PhonePe UPI