PhonePe — money not credited

Money not credit in the account...in history it shows money credited but whenever transfer it shows zero bal.. I tried to check balnce it showes zero money not refunded it's the second time i already lost the 1st time creating the phonepe account. Transaction details :p1901271628127688987671 amount 20/-ticket id "#39136729 and another transaction id p1901271639163489882961 amount 50/-ticket id #39136283..
Client number [protected]
Date :[protected]... It just shows the credit amount but bal showes always zero