PhonePe — my account was debited due to failed transaction but i haven't got my money back till date.

Address:	New Delhi, Delhi, 110044
Website:	www.phonepe.com

I ordered a package on 13 oct 2017 from jabong using phonepe app but due to some reasons transaction was failed but my account was debited with rs[protected] from account + 200 from phonepe wallet). I complained twice but till now neither they solved my problem nor they are responding to my mails or phone calls.
Earlier they gave me 31 oct 2017 to solvey problem then they extended it to 6 nov 2017 but till date the haven't solved it nor they have intention of solving it.
Please help me to get my money back!!