PhonePe — never got my refund for a cancelled order from flipkart transacted via phonepe

Address:

New Delhi, Delhi

I had made purchase on flipkart's big billion day sep 21st 2017 for a dslr camera with order id - od[protected] for an amount of rs 43490/-.
The transaction was done via phonepe wallet for which i got rs 100 cashback. I cancelled the order on the same day as i was in no need of such expensive dslr as i am a beginner. Flipkart says the refund was reversed to my phonepe wallet. I dont have any money in my wallet except rs 100 cashback.

I raised a issue with phonepe with a ticket #2278736. They simply give a reference number which has nothing to do with core banking system and say refund was done to the bank account with which i transacted while placing order. They told me to check with my base branch with that reference id.

When i checked with my bank's base branch, they are saying the reference id has nothing to do with core banking. We cannot track anything with that and asked for a unique transaction reference (Utr) number with which transaction related things can be tracked in core banking system. Also assured money has not come to my bank account.

If i ask phonepe people regarding utr no response from them regarding utr, they are simply quiet and not responding.