PhonePe — online purchase done but product or refund not received

Sir I have purchased a smartphone Redmi Note 7 pro from shopingkaro.com online shopping website on 11/04/2019 of Rs. 13, 499/- paid through phonepay reference no[protected] dated 11/04/2019. But neither item received nor amount refunded till date. Now the website is not reachable in internet and mail ID also showing not valid. Sir I want my money refund. Please help and do needful and further intimate me as early as possible. Your regards.
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26 तारीख को 6.5 बजे मेने किसी को 500 सेंड किये थे .मेरे खाते से पेसे कट गये लेकिन सामने वाले के पास अभी तक नही पहुचे और नहीं मेरे वॉलेट में पेसे वापस आये मेने बैंक वालो से भी बात की उन्होंने बोला ये फ़ोन पे वालो का प्रोब्लम हे

I am subhajit Satpathy and my account number is [protected] and my IFC code is CORP 0000398. Sir/mam Last 8th April I transferred 30, 000 to the another Bank account(UCO BANK). But receiver bank don't get the money . So I want to back my money to my account. My UTR NUMBER IS[protected] and transaction ID P1904080926288137973866.

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