PhonePe — phone pay ticket cancellation problem

Address:

Meerut, Uttar Pradesh, 250001

I have booked a ticket for 22 may 2018 from delhi to dehradun.
Ticket id-63ceb6u2
Pnr no.- xddn[protected]/
Departure time-11:15
Cost-1380
I have been trying to the cancel ticket from 19 may. But i have not able to cancel the ticket due to certain problem in phonepe app. I called phonepe and they said to try few options from phonepe app only to cancel ticket but it didn't work and they took my request for cancellation on my behalf and they said i don't have any actions in this. I tried calling 3-4 times and they promised that they will help in cancellation. Surprising thing is they never logged a complaint even after 3-4 times but they kept telling my issue is forwarded to high level for resolution. Almost i spent 2hrs in calls. Please take immediate action. It will not be fair if i loose my money due to only problem in phonepe. Please take immediate action and resolve my problem.
Email id - [protected]@gmail.com
My registered phonepe no. Is [protected]