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PhonePe — PNB insurance transaction failed

Address:560103
Website:www.phonepe.com

Had paid the insurance premium for PNB Metlife on 09-May-2017 through Canara bank for Rs.30000, but I now am informed thru PNB Metlife that the policy has been discontinued since they hadn't received the payment.

But when I contacted my payee bank it is said to have paid to the account of FX Mart. Request you to kindly refund the amount to my account.
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What is adjustments n why is deducting my refund

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