PhonePe — refund /cashback as per offer on bookmyshow app

Address:

India, 411057

I had booked tickets on book my show app on 28 sept, and used the phone pe payment gateway. There was offer running on phone pe wallet "50 % cashback upto 100 on min transaction of 100", i did the transaction of total 361/-. The offer validity was till 30th sept, so all conditions are satisfied to get the cashback. I had raised ticket with phone pe #72056336, but the support executive not responding to my issue.