PhonePe — To refund money from phonepe

Dear sir, I have booked ticket from irctc by using phone but ticket not issue and amount deducted, I called 2days ago to phone pay customer care they said within 2 days amount will be credited in your a/c. My phone pe mob no is [protected].plz help me for refunding money from phone pe, I called the irctc, they said we have not receive money.