PhonePe — transaction done from phonepe but amount did not reach to beneficiary

I did an transaction via phonepe for for dish tv account for rs 897, it is showing as sucessful in phonepe app but did not reach in my dish tv account. I tried with phonepe customer care but they are saying that transaction is done sucessfully. And dish tv customer care asking to pay again as transaction was not successful. I know whom to blame for this.

Transaction id: p1807231515398739439680 with the utr number:[protected]
Merchant transaction id: sdkiupi3930733

Rajesh