PhonePe — transaction failed and not received back

Address: 861 C Muthiganj Allahabad, Allahabad, Uttar Pradesh, 211003

Please be informed that the last night on[protected] i tried to transfer rs. 1000 from my standard chartered account to oriental bank of commerce through "phonepe" however in the first attempt the transaction got cancelled and i received the message that "transaction got cancelled due to technical issue" but the amount of rs. 1000 has been debited from my standard chartered account and i spoke to the customer service of my bank and they asked me to contact phonepe and when i tried to contact "phonepe" they are asking that there is an issue with the bank end. Therefore, i am very irritated with both of them as i am not getting any resolution for the issue.

The transaction id is "p1912161941514831823461" and utr no. Is[protected]. I also attached the screenshot for the transaction failure. Therefore, i request you to kindly check and refund my money asap.

Regards,
Ritesh jaiswal
My contact no. [protected]
Email address: ritesh. [protected]@gmail.com