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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 95

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J
jagannath sugure
from Vengurla, Maharashtra
Dec 26, 2019
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I had transfer 6000/- on 9 oct 2019 through phone pe to my friends account. At my side transaction is successful, amount has been deducted from my sbi account but it is not credited to my friends account which is at federal bank of solapur.
Phone pe service said that there will be refunded the amount within 60 days. There are 75 days left, till now i didn't get the amount refunded. We complained many times for the same but the problem is not resolved.
PhonePe customer support has been notified about the posted complaint.
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    M
    Mdtaher0501
    from Manuguru, Telangana
    Dec 25, 2019
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    Address: Khan nagar, Talab katta, Hyderabad, Andhra Pradesh, 500002

    I had done the transaction through phone pay amount was 15000/- the transaction was failed and the amount had been debited from my bank sbi on 10 december 2019 and almost 15 days had been completed still is not refunded in my bank account bank is not supporting for chargeback form also
    Utr:[protected] and the transaction timing was 10:53 pm on 10 december 2019
    PhonePe customer support has been notified about the posted complaint.
    Dec 25, 2019
    Updated by Mdtaher0501
    Phone pe transaction ID is also mentioned

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      C
      Chandrasagar Patel
      from Hyderabad, Telangana
      Dec 24, 2019
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      I have booked 3 tickets and payment done via phonepe, money deducted from bank side but ticket not booked.
      Bank side money is deducted but ticket not booked what should i do, now weather you are refunding money or ticket will be confirm.
      Bank side money is deducted but ticket not booked what should i do, now weather you are refunding money or ticket will be confirm.
      PhonePe customer support has been notified about the posted complaint.
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        A
        Aman Girdhar
        from Noida, Uttar Pradesh
        Dec 24, 2019
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        Address: House No 531 Near Bank of India, 122001

        I made a transaction of rs 1000 with phonepe to cred vide utr no[protected] transaction id no p1912232023038120656411. Transaction failed money deducted from my sbi account. I raised a ticket and got reply that the technical issue in bank and advise me raise a chargeback at sbi. I contacted to sbi customer care and got reply that i made a transaction on third party app hence phonepe will resolve the issue. I again contacted to phonepe customer care and got same reply. I again contacted to sbi customer care they told me to contact phonepe in this regard. Kindly resolve this issue as soon as possible.
        PhonePe customer support has been notified about the posted complaint.
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          S
          Sonu Sethiya
          from Patiala, Punjab
          Dec 22, 2019
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          Address: Flat 202 Plot 79 swaroop garden Rajendra park, Gurgaon, Haryana, 122001

          As per the offer mentioned in offer section upto rs 1000 cashback will received in electricity bill payment. When i have not received i complaint to phonepe than they denied that i am not eligible. I attached the terms and condition mentioned on phonepe than they agreed there mistake but still not answering because they know they have made mistake and now they have to answer and pay to all the costomers too because if there mistakes
          PhonePe customer support has been notified about the posted complaint.
          Sir,
          Unfortunately i done recharge
          Please refund my money
          Hello, one hour payment not success, my payment is phonepay to play store, I have not recieved a promocode why to coming please help it
          Bhimashirocky's reply, Dec 18, 2019
          My payment is not success
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            D
            Deependra Rajauriya
            from Gurgaon, Haryana
            Dec 22, 2019
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            money transferred to wrong account.

            I posted an ad on olx regarding my phone to sell it. A person called me and told me that he want to buy that phone and after a conversation i decided to sell it for 7000. Then after some time i called him but couldn't connect. Then at night he called me and told me that he will transfer money through phonepe and asked me to send me the phonepe registered number and also the upi id. Then he sent me a qr code on whatsapp and then i did it.br...
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            D
            dishamane
            from Mumbai, Maharashtra
            Dec 21, 2019
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            I did the transaction of rs.20000 from my state bank of india account to jammu and kashmir bank jandrah branch. Through phonepe on 5th june 2019after the transaction the money credited to my sbi account but after few minutes that rs.20000 auto debited from my account.
            But that money neither credited to my bank account nor j & k bank.
            I am requesting you kindly solve this matter as soon as possible.
            It's been more than 6 month we are trying.
            Kindly refund my money as soon as possible
            PhonePe customer support has been notified about the posted complaint.
            I pay 5020.44 Rs for RUHS MO online form by phone pay UPI system on 17 Dec 2019 at 12.48PM. money Deducted from my account but not credited merchant account. I complaint in my bank & phone or customer care but not positive response yet from your. Plz refund my money in my account. Details are given below
            Sandeep Bijarania's reply, Dec 22, 2019
            I put complaint on 20 Dec 2019 but I not received any positive response yet
            I pay 5020.44 Rs for RUHS MO online form by phone pay UPI system on 17 Dec 2019 at 12.48PM. money Deducted from my account but not credited merchant account. I complaint in my bank & phone or customer care but not positive response yet from your. Plz refund my money in my account. Details are given below
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              G
              Gagana TP
              from Bengaluru, Karnataka
              Dec 21, 2019
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              I send rs10000 for canara bank account. Actually am doing one mistake account nomber is digit of 13 nombers am typing only 12 nombers. Amount is debited from my account. But stilll amount not credit my account. N still am not get back my money. It’s worst experiance for me from side of phonepe. I need money please urgently solve this probluem and return credit my money to my account.
              PhonePe customer support has been notified about the posted complaint.
              Dec 21, 2019
              Updated by Gagana TP
              No update..it’s a worst come worst ever phonepe .alredy 8months chenag completed probluem is not solved .please solve my problem
              Refund amount
              Sir transaction successful money debited in my account but not credited in my friend account so please rectify my problem
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                P
                Pandya tejL
                from Kathor, Gujarat
                Dec 20, 2019
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                Address: Ahmedabad, Gujarat, 380051

                I have complain earlier regarding my money. As still i have not rcvd my money thrue phone pe. My coulige sent me 40000rs by phone pe. But in his mob transaction failed showing. But money deducted from his account and yet not rcvd in my account. The transaction done on 11th dec 2019.10.31. Pm. Bank answer us money deducted and showing in bank statement so pls contract phone pe. So pls give me the solution.
                PhonePe customer support has been notified about the posted complaint.
                Translation failed and amount debited
                Mani Singam Surya's reply, Dec 22, 2019
                Amount not refound
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                  F
                  francie
                  from Mumbai, Maharashtra
                  Dec 20, 2019
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                  Address: bangalore, Mumbai City, Maharashtra, 400054
                  Website: www.phonepe.com/en

                  On the 15th december, i was attending the u2 concert in mumbai. Along with our ticket we were given an rfid card by the organisers book my show. The concert organisers insisted that we had to download this app phone pe and use the card for all transactions as we were unable to carry water to the venue and would need to buy f&b with the card only.

                  Firstly the app had major issues with it. It wasn't allowing us to feed in the data properly. It did only one part of the kyc, it wouldnt scan the card and finally when i managed to transfer some money from my account to the phone pe wallet, it would not allow me to transfer the money to the card and instead withdrew another amount onto the card directly from my account.
                  My money is stuck in that wallet as the app wont allow me to withdraw or transfer as kyc is incomplete. Here's the best part, kyc is incomplete and full kyc is still unable in my location apparently - in mumbai city!!!

                  So the money is stuck. The service centre when contacted tells me i can use it for any other transaction so i tried to go to one of the online stores they are supposed to have tied up with. You will love this part... Guess what, the store licious for food, is supposed to be tied in with them. Once i go to licious and went to pay - their wallet doesn't even show phone pay as a wallet. So once again i cannot use it.

                  I think either the app is absolutely useless or a big scam.
                  Please help me get my money back. And make sure half-baked apps are not allowed to operate as they scam people off their money.
                  PhonePe customer support has been notified about the posted complaint.
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                    L
                    lokesh98
                    from Varanasi, Uttar Pradesh
                    Dec 17, 2019
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                    2000 transaction but not receive money

                    Address: VILL GHUGHULIYA, POST USKA BAZAR DIST SIDDHARTH NAGAR, Siddharthnagar, Uttar Pradesh, 272208

                    Sir maine 2000rupay SBI se phone or me send Kiya tha but Abhi pahucha nhi mera account no [protected] hai but send me aage star ban Jane ke wajah se PURA dikh bhi rha last ka 4 digit to Sahi hai mera baki star hone ke Karan bhi dikh pa rha uska transection id P1912101235520065166079 ye hai aur UTR NO[protected] hai sir meri help kariye Mai bahut paresan hu please AAP ka bahut help hoga mujhpar...
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                    R
                    Ritesh1987
                    from Chail, Uttar Pradesh
                    Dec 17, 2019
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                    transaction failed and not received back

                    Address: 861 C Muthiganj Allahabad, Allahabad, Uttar Pradesh, 211003

                    Please be informed that the last night on[protected] i tried to transfer rs. 1000 from my standard chartered account to oriental bank of commerce through "phonepe" however in the first attempt the transaction got cancelled and i received the message that "transaction got cancelled due to technical issue" but the amount of rs. 1000 has been debited from my standard chartered account and i spoke to the customer service of my bank and they asked...
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                    S
                    Saurabh Kanade
                    from Mumbai, Maharashtra
                    Dec 14, 2019
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                    Address: 48/3, AMEYA APARTMENTS, OPPOSITE NIT GARDEN AND POLICE STATION, 440022

                    I made a credit card payment by transaction id 912072313220272305067 amounting to 15000 inr which is a considerable amount.

                    The app shows status as successful but credit card company has received no payment for the transaction. The customer care executives just say that as the status is successful, phonepe app cannot do anything, and to sort out with my bank

                    The amount is considerable and this amounts to blatant fraud. I have used the app to make the payment and the app should be responsible for final customer satisfaction.
                    PhonePe customer support has been notified about the posted complaint.
                    Dec 14, 2019
                    Updated by Saurabh Kanade
                    I raised the same complaint three times now, on app and over call and i am getting the same answers. A consumer should not be made a part of the process, i am a customer, service that you as a service provider should deliver is payment of my credit card bill.
                    I have purchased a recharge code for Google play this morning...but didn't received any redeem code till now.. i had a successful payment and money was deducted from my account but no sign of my redeem code yet... Its making me to regret using phone pe now. And there is no reply from customer care service till now.
                    I have transfer Rs.5000/- from phone pe in phone no.[protected] which belongs to my wife aarti devi but the same is showing samsher singh IN Phone pe and upi id P1912101134590099831059 and UTR No.[protected].

                    Please resolve the matter and revert the amount from source.

                    Akhilesh Kumar
                    [protected]
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                      G
                      God Eye YT
                      from Korampallam, Tamil Nadu
                      Dec 13, 2019
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                      Address: 15/145 bramin STREET pattaravakkam Chennai .600098, Chennai, Tamil Nadu, 600098

                      Transaction is successful but
                      Money is debit
                      Sender account not credit
                      Transaction id : n1912111743318463532246
                      Utr[protected]

                      Transaction date 11/12/2019

                      Amount is 1, 286 rs.

                      Phonepe customer service is very bad
                      Not any response for me
                      I want my money
                      Transaction is successful but not credit my money please help me sir
                      PhonePe customer support has been notified about the posted complaint.
                      Dec 13, 2019
                      Updated by God Eye YT
                      I Need Fast response please Help
                      Phonepe se transaction 02 december 2019 ko 08:29Am me kya tha lekin o failed ho gya or mera money bhi debit ho gya hai.kripya refund karne ki kripyaa kare.mera phonepe UPI ID-[protected]@ybl hai.phonepe transaction ID-. P1912020828540827258045 hai.UTR[protected] Hai. Transaction date-02/12/2019. Time-08:29am
                      Please solve the transaction of amount 39, 530 amount was not credited to merchant, please solve it ASAP
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                        sankar deyy
                        from kolkata, West Bengal
                        Dec 10, 2019
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                        Address: Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block, 80 ft Road,, 560034

                        I have already done payment on 02/12/2109 throw phonepe rs 4684 my credit card xx9004 but still not update look at this matter urgently.

                        Mode of payment : upi-phonepecardpayment
                        Date of transaction : 02/12/2019
                        Other bank account number : [protected]
                        Name of the other bank : hdfc bank
                        Payment amount : 4684
                        Transaction no : (In case of neft payment)
                        Ifsc code of other bank : (In case of neft payment)
                        Arn number : (In case of visa money transfer)
                        Reference number : (In case of click to pay - 14 digit alpha numeric) [protected]
                        PhonePe customer support has been notified about the posted complaint.
                        Train ticket cancelled but refund not credited to my bank account
                        Recharge done on wrong number by mistake,
                        Using phonepe dth I'd:. [protected] but by mistake recharge done on [protected].
                        Please try to refund again.

                        Thanking you.
                        Paise kat Gaye bank account se lekin transaction nahi Hui Jo karra tha failed dikha Raha tha fir bhi kat Gaye paise Kyu ?.
                        To whom it may concern
                        Sir,
                        I have made Rs.6000/- from my PNB A/C 1295********3032 to my BOI A/C ***********5308 on 6/12/2019 but the cash yet to be debited in my a/c
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                          P
                          Pramod@1992
                          from Kishanganj, West Bengal
                          Dec 10, 2019
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                          Address: 755019

                          Dear sir,
                          I am a user of phone pe having regd number-[protected] sent money amount 1000 rupees to another phone pe user having regd number-[protected] on date01/12/2019. Amount deduct but status showing pending. After one day of transaction i had complaint a ticket against it (Ticket no[protected] but it could not solve.
                          After that i complainted through mail. After one day my status shown transaction successful but receiver did not get the money after he got the received

                          According to bank amount not transfer to receiver account by phone pe.

                          Transaction id-p1912012122012036198045

                          Utr[protected]

                          Kindly look into the matter
                          PhonePe customer support has been notified about the posted complaint.
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                            R
                            ramasyamala
                            from Bengaluru, Karnataka
                            Dec 11, 2019
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                            Address: 533004

                            On 28th November 2019, I made a transaction of Rs. 10188 to Fitternity via PhonePe using SBI account. PhonePe app says transaction is successful, amount is debited from my account, but merchant did not receive. Amount is not credited back to my account. Unable to raise SBI chargeback as PhonePe is not SBI app. Please help.UTR:[protected]

                            Transaction date:28th November 2019
                            Amount: 10, 188
                            PhonePe customer support has been notified about the posted complaint.
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                              P
                              Pankaj Kumar shukla
                              from Delhi, Delhi
                              Dec 8, 2019
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                              Address: Delhi, New Delhi, Delhi

                              Sir, pankaj kumar shakla is working on the phone in the company of satvir singh, in the sales of tim, i am completing my work every day but still satvir singh is putting my absent and i spoke to me very much and talked to me also abused and repeatedly telling me to leave my job, i have been working for 2 months, i have not even got my company id card

                              Regards
                              Pankaj kumar shukla
                              Mobile [protected]
                              PhonePe customer support has been notified about the posted complaint.
                              Sir maine 26/11/2019 ko by phone pe ₹1500 transfer kiya wo tranjection to mere account se success ho gya but jiske account me maine transfer kiya Uske Account me credit nhi hua hai so please help me refund my money my account
                              Charges has been debited for which I don't have place an order. 1st the transaction was cancelled and than amount has been deducted for 2 times.
                              This was happend on book my show when I was trying to book a ticket through phone pay app. My transaction I'd is AXISSDKV345e1ad3d42a1461997f56bcca1
                              And
                              P1912080114592480770585
                              The person who is from USA asked for the product for INR135000 but he asked me to pay the activation charge of 15k then 10k then 5k totally it's 15k via paytm after receiving that then there is no reply from him. I finally I came to that I have cheated by him. so can I get that amount as refund? Is there any process to get back with my money?
                              Mobile number:[protected]
                              Name:Ananthaneni Yogendra
                              Bank name:INDIAN BANKGUNTUR, AMARAVATHI BRANCH
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                                A
                                Abhishek.D
                                from Mumbai, Maharashtra
                                Dec 8, 2019
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                                Address: 1st main,3rd a cross, Hanmanthpura Tumkur, Tumkur, Karnataka, 572103

                                Yesterday i send the amount to wrong account by miss, i entered the last account number is wrong i have to enter 2 but i entered 0, plz it's really hard, that amount is for school fees, by tomorrow i have to give plz refund the amount, it's really urgent, tommorow have to pay the school fees, from 1 month i didn't give the fees, i am just giving the reason, the ll make stant out of the class it's really hard for us, plz send back the amount plz
                                PhonePe customer support has been notified about the posted complaint.
                                Amount not refunded mobile no [protected]
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                                  Mare Mare
                                  from Mumbai, Maharashtra
                                  Dec 7, 2019
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                                  Address: 18/775-40G , thilk nagar, guntakal, 515801

                                  On 23 nov 2019. I have transferred rs 10000 to jebaraj ([protected]) but the amount has not been credited to his account. My phonepe number is [protected]. I have contacted bank, there suggested to raise a complaint, i'm a common man who earns rs 300 a day, this ten thousand means alot to me, so please kindly send back the amount to my account. The transaction id is p1911231307284614678730 and utr :[protected]
                                  PhonePe customer support has been notified about the posted complaint.
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