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PhonePe — transaction not showing!!!

I paid my bsnl broadband land line bill through phonepe wallet on 14th march 2019. Transaction id is nx[protected], i received a message from phonepe "transaction successful" and 3025/- rupees deducted from my credit card. But in bsnl payment portal, it shows my broadband bill is still due? I want to know why it was happening? And how to recover my wallet amount? Please help me. What's going on!??!? Bsnl has cut the connection but i have paid the bill!?
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