PhonePe — transaction successful but pending from banking(irctc)

I have tried a irctc train ticket booking through phonepe app. The amount has been debit from my bank account through phonepe. But the ticket is not booked. I checked in my IRCTC account which shows, payment is pending from bank end..the traveling date passed ..but ro response from phonePe app ..
Ticket Id:#26751132
Transaction Id:#C1810282010374259851697
The amount yet not refund from 3-4 days ..
Plz ..solve this...
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Hello,
I have added money into my friend phone pay account on 27.10.2018 but the amount was 10, 000 debited to my bank account on 27.10.2018 and the transfer was pending and my friend didn't received the amount and not refund my bank account. raised the issue to phone pay on 28.10.2018 and could u resolve the issue as soon as possible.
thanks

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