PhonePe — wallet closure amount not refund in 10 days gone

My Phone pe account i am wallet topup Rs.10000 via sbi debit card . and my wallet closed on 4 apr 2020.& i request an refund .i got an messege its refund initiated.i complaince in phonpe customer care but is replyed wait 7-9 days. but now 10 days gone but still i am not receiving my amount. my Transaction no: CL2004041041235189910875 This ticket number : 91804732,
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