PhonePe Wallet — wallet violation otp rule

Website:Phone pe mobile wallet

Hi,
Phone pe and Airtel Money are violating the OTP rule which should be entered by user. But these wallet companies are not giving the chance if any transaction initiated. Recently, I wanted to recharge my number but unfortunately it was wrongly entered. I thought, OTP is to be entered and I will stop this at that level but there was no chance to enter OTP. All of sudden recharge done. My Rs399 wasted. Like my money so much people are suffering for this OTP violation. Please return my and other money from Phone pe. transaction Id N[protected].
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Before I added money into wallet, it asked for KYC and I gave my adhaar details and it got accepted and there was a on screen notification stating that KYC was successful. But when I tried to withdraw the amount it's saying e-kyc not available and amount can't be withdrawn. Help me with this please.

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