Phoneskart.in — I have received speria x1 instead of speria s9 pro notch I am forced to demand refund

I ordered a Speria S9 Pro Notch from phonekart.in - by paying 3999/- on 16th June '19 (order Id [protected] and paytm payment I'd 201906161112128001101684559

The payment was processed through the paytm payment gateway
The only payment mode available

i received a courier yesterday (20th june) addressed from Vansh gadgets store

The description on the consignment was -"Speria S9 Pro Notch smart phone with prepaid offer for 2 days only"

I opened the packing to find a mobile that did not resemble the ordered phone - even had no brand name - in a box which specified SPIRIA ( Spelt also differently from the brand I had ordered SPERIA) and had a photo of a mobile hand set and specs that had no match to the ordered mobile phone Speria s9 pro notch. - nor as specified on the courier consignment

A sticker in the pack with the one I number was designated with SPIRIA -X1 which i belive is the model number of the phone i have received

I do not want this phone which is a
very low spec item and want if replaced with the item I have purchased

I have no means to contact the seller as their customer care details nor their email and contacts are functional

I presume that phoneskart.in is a fraud company as I see a lot of similar consumer complaints on your site.

kindly take it up with the company that will have a replacement or refund of the payment I have done through paytm

As there is no authentic detail or contact available of phoneskart.in so I was forced to raise a complaint with paytm which is still the only payments portal for this seller

Kindly note that PAYTM as it transfers finds to this company has the Full KYC of this company -phoneskart.in -
and is the only source to trace and make them comply to replace with the ordered product or refund

I hope this is in public interest that such companies will not be encouraged and supported by RBI authorised payment portals like PAYTM, even after i have also informed about scams and frauds innocent public fall into, trusting in the security offered by these online payment portals

I hope that you will be able to accomplish our faith in you to get our issues settled

thanks and regards
Abraham T Varkey