Phoolwala.com — Product not delivered and now not refunding the money

Address:

AD-49, D, Power Apartment Pitampura, Near Power House, Block KD, Dakshini Pitampura, Pitam Pura, New Delhi, Delhi - 110034, India

Hi, I have ordered a product online on 13th of March 2021 and i did the online payment. The product was not delivered as promised and now when I am asking for refund, this company is making excuses. I called them several times and they rarely pick the call. Now when they pick the call either they tell me to wait or disconnect the call. No action is taken till date. Kindly tell me what to do?