Phoolwala.com — phoolwala.com-neither delivered my order not refunded my money

Website:

www.phoolwala.com

Soumya biradar from bangalore ordered a flower bouquet from phoolwala.com, an online store that guarantees same day delivery. The order was to gulbarga on mother's day. Flowers to gulbarga failed to deliver on the specified day. They had dropped a mail saying that due to bad weather conditions they could not deliver it on the same day and they are going to deliver it on next day i. E on 14th may.
I had called them several times on 14th they promised me that they will deliver flowers to shipping address by 3pm on 14th. When i called them at 2pm they said delivery is in process. When i called them after 3pm they told there are no flowers available in gulbarga so they will refund my money back.
Til now they have not refunded my money and not responding to any of my calls and mails.

Their contact numbers-[protected], [protected]
Order id-pw163581
Paid amount-899rs