Phoolwala.com — Very unprofessional and not reliable

Address:

New Delhi, Delhi

My name is Archana and I had placed an order from phoolwala.com for Rakhi and it costed me more than 1300rs each for 2 orders. I had confirmed with them that my order will reach before Rakhi but to my surprise it reached much later after Rakhi was over. They are putting it to technical problem and not accepting their mistake. When I asked for the refund they mention that because of the delay they will process it but now they are saying since we got the product so what if it was after Rakhi I will not get my refund back. Please think twice before placing the Oder from Phoolwala.com as they just don't value customer and their intentions and emotions. All they bother about their money. I had got confirmation from Minakshi that I will get the refund and now she has turned back on her words as they don't want to lose the money but happy to lose customer.im very very disappointed with the service and I feel that one should think couple of times before doing online shopping from Phoolwala.com